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<pre>Array ( [var] => cut_url ) </pre> Resume for Robert L. for IT / Technical Support / Computer & IT Services in Eagle Mountain, Utah. Search More Resumes for IT / Technical Support on Resumark.com #VFVH45AU8
 

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Resume for Robert L. for IT / Technical Support / Computer & IT Services in Eagle Mountain, Utah




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Eagle Mountain
State: Utah ZIP: 84005



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Robert L.
SelfEmployed SOHO
Summary
I have been working with the computer industry for the past years and have only recently late
managed to get both education and a position to give me a boost towards the career I would
like to have. Working in an IT environment would be rewarding enough, but I am striving to learn
more about network security. My goals at this time are to graduate from my college courses and get a
position that will further my experience and education should I choose to go on for my Masters in
Computer Science.
Specialties
Individual system and network security, Microsoft Office, Active Directory, Microsoft Windows ,
XP, , Vista, wireless setup and security, data backup, data security.
Experience
IT Manager at Self
March Present year months
Keeping up with my skills by providing independent support for home and small office systems.
Support for these systems include; networking DSL, cable, ethernet and wireless; hardware
diagnostics desktop, notebook, netbook, UMPC, cellular, PDAs, servers; PC, router, and LAN
configuration; Active Directory setup and maintenance; VPN setup and maintenance. Operating
systems include; Windows XP, Vista, Mobile //, Ubuntu Linux, Apple iPhone, Palm
WebOS, and other mobile phone operating systems.
Dell Agent at Teleperformance U.S.A.
October February year months
Assisting Dell consumers with troubleshooting, repair and maintenance of home and small business
computers. Scheduling of service calls and depot repairs is done daily. Also assisted customers
with escalations if there was a problem unable to be handled by technical support queue. Other
responsibilities include followup and outbound calls to assist in troubleshooting, repair, and making
sure that the service performed on the customer's system was satisfactory.
IT Manager at Self
February September months
Keeping up with my skills by providing independent support for home and small office systems.
Support for these systems include; networking DSL, cable, ethernet and wireless; hardware
diagnostics desktop, notebook, netbook, cellular, PDAs; PC, router, and LAN configuration; Active
Directory setup and maintenance; VPN setup and maintenance. Operating systems include;
Page
Windows XP, Vista, Mobile /, Ubuntu Linux, Apple iPhone, Palm, and other mobile phone
operating systems.
IT Consultant, Driver at Fairfield Airporter
July January months
While driving for the company I advised owners and managers on how to use their current
hardware and software to improve transportation logistics and better track drivers' activities using
free internetbased applications and intermediate Excel features. Software: Microsoft Windows XP,
Office Excel, Office Word; OpenOffice. Hardware: x desktops and notebooks; Windows Mobile
PDAs and PDA phones.
Education
University of Phoenix
Computer Science,
StevensHenager College
Computer Science,
Page
Robert L.
SelfEmployed SOHO
Page

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