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<pre>Array ( [var] => cut_url ) </pre> Resume for Michael T. for IT / Technical Support / Computer & IT Services in Lakeville, Minnesota. Search More Resumes for IT / Technical Support on Resumark.com #WTZEY2VRQ
 

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Resume for Michael T. for IT / Technical Support / Computer & IT Services in Lakeville, Minnesota




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Lakeville
State: Minnesota ZIP: 55024-7325



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MICHAEL T.

nd Street West 

Lakeville, Minnesota   

Profile 

Information Systems Professional with significant experience in adding value to the goals and profitability of an organization seeking a position in information systems or information technology environment. Known for achieving desired customer satisfaction level and an impact in improved profit margin by attracting potential clients, and keeping current clientele. Attends to clients’ needs in a timely manner and provides services according to contract. Have contributed to the growth of former employment.

  • As a proactive, resourceful and dedicated employee, mentoring, technical, interpersonal and professional skills have had great impact on employment. A team leader for about years which has accounted for improved employee morale, staff growth and retention due to demonstrated leadership and interpersonal skills.
  • Effective communicator and team player with an interest in leadership and project management roles. A team leader in Project Management class and also worked on a marketing strategy plan for a nonprofit organization as the team facilitator.
  • Personal strengths in troubleshooting, technical abilities, documentation, operating efficiency and good customer relationship, coupled with the desire to learn and the willingness to be trained have been factors in management information systems career.
  • Technical expertise includes but not limited to:

  • Proficiency in Microsoft Office and suites, Word Perfect and applicable proprietary software has tremendously helped in proper documentation and effective communication with peers and upper management.
  • Competency in the use and support: Windows /XP/Vista, Internet Explorer, Firefox, and Netscape. Knowledge of HTML and will learn UNIX.
  • Though, still under construction, has published a website:
  •  

    Education 

    Metropolitan State University, Saint Paul, Minnesota

    Masters: Management Information Systems

    Graduate Certificate in Project Management 

    Hennepin Technical College, Eden Prairie, Minnesota

    Associate in Applied Sciences: Networking Administration/Analyst 

    Hennepin Technical College, Eden Prairie, Minnesota

    Diploma: Nursing 

    Federal College of Agriculture, Ibadan, Nigeria

    Bachelor of Science: Agriculture 

    MICHAEL T.

    Page two 

    Experience

    LSS DATA SYSTEMS, Eden Prairie, Minnesota 

    Clinical Applications Specialist

  • Provided account management for existing clients clinics/hospitals.
  • Served as active resource for clients and coworkers.
  • Researched and resolved customer service issues.
  • Assisted in the implementation of new software functionality for existing clients.
  • Performed audits of client systems.
  • Provided training for customers and staff.
  • Attended postlive visits at client sites.
  •  
     

    WALKER ELDER SUITES, Edina, Minnesota  –

    Licensed Practical Nurse

  • Provided prescribed medical treatment and personal care services to clients
  • Updated systems with new applications and programs for professional proficiency and continuity for better health care delivery.
  • Regular inservice trainings for nursing and management skills to foster quality patient care within the framework of standard nursing practice.
  • Initiated and implemented weekly Wellness clinic programs that improved the quality of life of clients.
  • Supervised the nursing staff, including performance reviews and appropriate course of action in crisis situations.
  • Contributed to the establishment of nine care suites from zero in , greatly improving the growth and market positioning of the company amongst providers of assisted living services in the community.
  •  

    NETWORK BUSINESS COMPUTING, Richfield, Minnesota  –

    Network Technician

  • As a consultant, managed network systems for a company that manufactures and installs satellite dishes on recreational vehicles.
  • Designed, installed and provided support for internet security including firewall and access privilege testing.
  • Supported LAN/WAN cabling, wireless internet connectivity, systems backup, data disaster and recovery, and email configurations.
  • Built, repaired and configured personal computers for local customers.
  • Provided complete IT solutions to clients.
  •  
     
     
     

    MICHAEL T.

    Page three 

    DECISIONONE, Richfield, Minnesota 

    Internet Support Technician

  • Installed and supported software and hardware for internet connectivity.
  • Provided support to customers according to service level agreement.
  • Provided hardware and proprietary software support to over clients using Windows /NT/ME//XP and Mac.
  • Trained and mentored new employees.
  • Managed accounts for over long distance telephone customers.
  •  

    Volunteer / Community Service 

    St. Peter Claver Church, Project Home, St. Paul, Minnesota –Present

    Collaborates with congregants for food and clothing for the homeless shelter.

    Provides assistance with rooming, tutoring schoolage and feeding guests of the shelter. 


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