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<pre>Array ( [var] => cut_url ) </pre> Resume for Holly L. for IT / Technical Support / Computer & IT Services in Merriam, Kansas. Search More Resumes for IT / Technical Support on Resumark.com #ZO3JTVWXU
 

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Resume for Holly L. for IT / Technical Support / Computer & IT Services in Merriam, Kansas




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Merriam
State: Kansas ZIP: 66202



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Holly L. W th Ter. Apt. ● Merriam, KS ● ● _________________________________________________________________________ Professional Experience July Present: Retail Data Systems, Kansas City, KS System Support Technician * Installation, implementation, configuration, testing, enduser training, and technical support on PointofSale POS systems for grocery and retail stores. * Configure POS applications to client specifications. * Provide remote and onsite support for customers around the country. * Document support history in ticket monitoring application. * Attended multiple POS IT training courses. * Requested as technical liaison by company&;s largest grocery client for my positive attitude and attention to detail. * Selected as company&;s lead installer for the ISS version POS software, and lead installer for Self Checkouts. * Conceptualized and implemented preemptive imaging of Self Checkouts resulting in up to hours saved per restore. October June : Dermatology and Skin Cancer Center, Leawood, KS Medical Records Coordinator * Coordinated transition from paper medical records to digital format. * Trained and managed three parttime medical records clerks. * Responsible for requests and subpoenas for medical records; analyzed data to verify correct records were released. * Ensured all medical records department activities met established policies and procedures, as well as HIPAA confidentiality regulations. * Maintained patient charts in medical record archive, typically processing charts daily. * Proactively assisted staff onsite and via phone with desktop support issues, addressing both software and hardware related questions. May September : America&;s Call Center, Kansas City, MO Administrative Assistant * Answered phones, screened & directed calls, using a line phone system. * Conducted client courtesy calls to confirm building inspections, and followed up to thank clients for their business. * Created customized forms in Excel so inspectors could review inspection feedback. February August : CSC Covansys, Lenexa, KS Help Desk Analyst * Provided technical support via phone and email, regarding issues related to proprietary and nonproprietary software, web interfaces, and user accounts. * Assisted clients with hardware issues; including printers, faxes, laptops, desktop computers, routers, and switches. May February : College Park Family Care Center, Lenexa, KS Scheduler * Scheduled patient appointments for doctors located in six offices; called patients to confirm appointments. * Offered customer service during patient checkin and checkout; processed payments. * Maintained familiarity with policies of multiple insurance vendors, and compliance with HIPAA regulations. * Assessed urgency of incoming patient calls and escalated to the triage nurse. April March : UPS Supply Chain Solutions, Overland Park, KS Solutions Coordinator * Coordinated setup of delivery shipments via proprietary scheduling software. * Acted as Account Manager for major accounts. * Documented written procedures for account holders. * Tracked customer shipment status and provided timely progress reports. * Only employee to crosstrain in every department; assisted in training of new employees. * Acted as liaison to IT department. Skills and Technical Proficiency Computer Hardware and Networking * Hardware troubleshooting; Windows based PCs * Firewall and LAN installation and maintenance * Fujitsu , Fujitsu , and Fujitsu POS computers * Fujitsu UScan Genesis Self Checkout, Fujitsu UScan NextGen Self Checkout Software * Windows /XP/Vista/ * SQL Server * Acronis, Ghost * Proficient with Word, Excel, and PowerPoint for Microsoft Office through * Windows troubleshooting Windows /XP/Vista/ * POS applications: ISS V, V, and SV; including S Mobile, S Shelf Image, and S Balancing * WinA/R, PCMAR * WinEPS, ServerEPS, Virtual Terminal Office Management Skills * Extensive experience providing superior customer service; excellent verbal and written communication * Data entry and retrieval * Strong multitasker with high attention to detail Education : Paola High School, Paola, KS : ISS V POS software course : Fujitsu UScan Self Checkout hardware and software training course

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