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<pre>Array ( [var] => cut_url ) </pre> Resume for Drago G. for Manager / Supervisor / Team Leader / Computer & IT Services in Oakville, Canada. Search More Resumes for Manager / Supervisor / Team Leader on #19HNNCIPC

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Resume for Drago G. for Manager / Supervisor / Team Leader / Computer & IT Services in Oakville, Canada

Occupation: Manager / Supervisor / Team Leader Industry: Computer & IT Services
Country: Canada City: Oakville
State: Ontario ZIP: L6H 5P4

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Litchfield Rd.
Oakville, Ontario, LH P
Phone: .., Cell: ..
To obtain an IT supervisory position where I can maximize my management and leadership skills and fully
utilize over eleven years of experience in managing IT departments, projects and infrastructure in various
business environments.
Qualification highlights:
• Experienced team leader with in depth knowledge of IT processes and technology.
• Proven ability to align IT operations with strategic goals of the organization.
• Selfmotivated and adaptable professional with exceptional communication and decision making
• Strong track record of managing systems, projects and staff, coupled with strong technical hands
on experience.
January – March IT OPERATIONS MANAGER, Codan Canada Inc, Toronto
Managed IT Operations department for the global legal firm; Conyers Dill and Pearman, consisting of Level
Service Desk and Level Systems Administrators direct reports and outsource team. The Service
Desk operates x , supporting over users in two local and nine global data centres: Bermuda,
Cayman Islands, BVI, Hong Kong, Singapore, Dubai, Moscow, London, and Sao Paolo
• Developed operations and service desk documentation working closely with senior management
on defining the processes, service level agreements and reports based on ITIL methodologies.
• Created new service desk reports and made the resource and process changes that reduced
service request resolution time by %.
• Successfully integrated and managed the outsource service desk coverage for evenings and
making sure the service levels are maintained during and after the integration.
• Identified repeating problems and worked with other IT departments on solutions effectively
reducing the outages by %.
• Managed remote support and administration of nine global data centres, closely worked with local
vendors on telecom and infrastructure support and projects.
• Managed daily operations: service request follow up, troubleshooting, shift schedule, systems
administration and server support, incident management, backup administration, disaster recovery
and coordination of resources during critical outages. As incident manager coordinated resolution
and sent users notifications.
• Coordinated and managed the team during the global email system migration project K. The
project involved designing the AD/Exchange infrastructure and migration of the email services from
Novel GroupWise . to Exchange .
• Managed and coordinated BVI office infrastructure relocation project with minimum down
July January IT DIRECTOR, Invivo Communications Inc, Toronto
Responsible for strategic planning, technical support and IT operations in a rapidly growing
multimedia company.
• Made RFP documentation and coordinated the IT upgrade project based on the information
gathered from the senior management team and main business stakeholders.
• Implemented new server platform Windows Server on HP Proliant G servers , Dell
Equallogic PSe iSCSI SAN solution
• Supported hardware, network and users in mixed Windows and Mac environment.
• Developed IT operational and capital budgets.
• Designed and implemented back up policy DD and DT, archiving and disaster recovery
• Developed corporate IT policy and wrote technical documentation.
• Implemented virtual development testing lab on VMware ESXi platform as well as MS
SharePoint solution.
March – July IT MANAGER, Polywheels Manufacturing Ltd, Oakville/Detroit
Tier automotive supplier users, X operations
Responsible for budgeting, project management, and support of IT operations, including Epicor
financials, manufacturing, EDI and supply chain systems.
Responsible for overall network security, disaster recovery, hardware support and maintenance
of licensing and technical documentation.
• Resolved existing EDI integration problems, coordinated ERP customizations.
• Migrated and upgraded existing ERP system Epicor to the new hardware platform and
new version of SQL saving thousands of dollars in expected consultant’s fees.
• Identified internal communication problems, and after the research started the IT project
,successfully implemented wireless VOIP based phone system Cisco AP/ Spectralink phones
that improved internal communication with % reduced cost.
• Reduced IT operating budget % by renegotiation telecom and support contracts,
recycling printer supplies and canceling nonessential services.
• Managed and coordinated development and integration of ERP plugins that resulted in
elimination of manual data entry and % reduction in work hours.
• Designed and tested disaster recovery solution by making the testing environment capable of
running all critical business applications with short failover time.
• Implemented Cisco VPN solution with engineering and sales site in Detroit that resolved all
problems related to teams collaboration.
• Prepared requirements for the new ERP system Microsoft Dynamics NAV
• Designed the new server room including AC and fire suppression solution FM and
managed the whole project.
• Migrated whole IT infrastructure from Windows NT to Windows AD platform with minimum
down time
Library for the Blind, Toronto
Managed production department with , million dollars annual budget and supervised staff of
• Implemented digital CD duplication, analog to digital conversion and trained staff in all aspects of
• Hired new staff, managed conflicts and performance reviews.
• As a technical lead on a $ Million Project, planned, engineered and implemented digital
production platform for five production sites across Canada.
• Developed requirements and specifications for production workstations, back up/storage
server and developed standard operating procedures for digital production.
• Managed move of the recording studio and production facilities with no down time.
• Implemented single labeling standard that reduced labor and material costs %
• Worked with HR as a part of management team during the contract negotiations with the union.
• Member of the Integrated Digital Library Solution team, worked on RFP documents and
vendor selection.
CBC Radio, Toronto
Worked as technical support for analog equipment and digital workstations.
• Planned and implemented Digidesign, Pro Tools production platform including redesigning the
studios and developing new production methodology
• Worked in Radio Maintenance department supporting digital and analog equipment, digital
workstations Mac and Windows.
• Supported local production fiber network, shared storage and infrastructure.
ITIL V Foundation Certificate
MCSE Server Certificate Course
Sheridan College, Oakville, Ontario
Microsoft Windows NT ./ Core Technologies
Visual Basic
Project Management Courses
– B.Sc. Political Sciences
Faculty of Political Sciences,
Sarajevo, Bosnia and Herzegovina.
Technical Skills:
Hardware: IBM, Dell, HP servers and

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