[var] => content
[type] => preview
[var] => cut_url
|SUDHIR K. | Southpoint Drive Hummelstown, PA |
| |.. |
INFORMATION TECHNOLOGY EXECUTIVE
Vice President Senior Director Director
Rich history of success developing standards and processes, building information technology infrastructures, and
delivering sophisticated technological solutions instrumental in improving efficiency and productivity. Recognized
for managing vendor relationships and steering operational leadership initiatives. Demonstrated talent developing
highperformance work teams committed to attaining organizational goals. Thrive on challenging opportunities to
define strategies and introduce process improvements.
FISERV, Inc.; Philadelphia, PA – to Present
$ billion global provider of information management and electronic commerce systems for the financial services industry
boasting more than , clients around the world
Director – Operations Engineering – Data Center Transformation and Strategy Project
Direct Reports: + Managers, Associates, System Engineers
Selected by senior management to steer stream, multiyear integration project focused on improving delivery
quality across different business units. Charged with aligning technical associates from various business units across
the U.S. and streamlining business processes by implementing and simplifying new/revised initiatives throughout
different data centers at various business units. In addition, identify single points of failure and allocate appropriate
resource to improve/mitigate/eliminate risk.
Tapped to build technical subteam with + technically qualified individual contributors from disparate business
units into different functionally aligned technical team; Operations Engineering team will retain individuals with
additional employees being reassigned to other technical teams within Technology Group. Simultaneously execute
multimilliondollar project in tandem with Manager of Operations Engineering responsibilities.
Manager – Operations Engineering
Direct Reports: + – Associates, System Engineers USA and India
Promoted internally to manage technical infrastructure support tier work teams for midrange OS platforms AIX,
Sun Solaris, and System i providing x support to + midrange servers across the United States. Direct efforts at
multiple data center locations, establish goals, conduct status meetings, and oversee regular system maintenance
execution. Develop and facilitate process training, guide change management initiatives, and cross train team
members to ensure overlapping coverage of responsibilities.
. Eliminated years of system patch installation delays by modifying process.
. Improved efficiency while cutting operational costs by creating onshore/offshore business model and securing
entire offshore team in India.
. Strengthened employee performance by defining roles and responsibilities, fostering work environment focused
on accountability, and rating employee performance on status of system uptime and overall system performance.
. Deepened workflow and process methodology understanding by requiring entire staff to be ITIL certified.
. Empowered employee teams by allowing staff to make decisions on routine tasks and streamlining operational
procedures and controls.
. Recognized by leadership team for delivering positive organizational improvements through implementation of
Direct Reports: – System Engineers
Embraced challenging opportunity to establish operational infrastructure and introduce employee accountability work
environment within Enterprise Technology System i Engineering team for outsourcing business. Key activities
encompassed project management, vendor management, system performance analysis, technical support execution,
and system maintenance, installations, upgrades, and migrations.
. Ignited system uptime to % by standardizing process mapping document development efforts.
. Delivered improvements in efficiency and productivity by leading hardware and operating system OS install,
upgrade, and migration efforts.
. Heightened system reliability by ensuring timely execution of all hardware and software installs and
. Reduced system performance issues by monitoring, analyzing, and troubleshooting system functionality.
Consulting Project Assignments in USA to
Provided prestigious organizations System i system management and support. Instrumental in upgrading hardware
and operating systems, moving data centers to new locations, and maximizing system performance by providing more
advanced capabilities with more current systems offerings and features. Marquee clients included Mohegan Sun
iSeries system management, TIAACREF iSeries Infrastructure Team Lead, JPMorgan Chase Bank Project Team
Lead, Penske Truck GE Group Leasing iSeries infrastructure management, UPS iSeries system management,
performance and capacity planning, PA American Water iSeries system performance and capacity management,
IBM iSeries system management, and others.
EARLIER CAREER EXPERIENCE – NEW DELHI, INDIA
IT Manager – Reckitt & Colman Reckitt Benckiser
IS Supervisor – High Polymer Labs
Trainee Programmer – Aptech
EDUCATION AND ADDITIONAL HIGHLIGHTS
|EDUCATION |Executive Master in Technology Management Circa May |
| |The Wharton School / School of Engineering and Applied Science – University|
| |of Pennsylvania |
| | |
| |Master of Science in Information Architecture |
| |Capitol College; Laurel, MD |
| | |
| |Post Graduate Diploma in System Management |
| |NIIT; New Delhi, India |
| | |
| |Bachelor of Commerce |
| |Patna University; Patna, India |
|CERTIFICATIO|ITIL V Foundation |
|N | |
|PROFESSIONAL|Integrated Satellite Business Network ISBN |
|DEVELOPMENT |Windows NT and Lotus Notes Administration |
| |Oracle . Database Administration |
| |Programming in Visual Basic |
| |Object Oriented Programming C++ |
| |Introduction to JAVA Programming |
| |Mastering IBM AS/ |
| |Project Management |
| |SAP BPC Application Administration |
|TECHNOLOGY |Operating Systems: OS/, iS, AIX, Sun Solaris, Linux, Windows |
|INVENTORY |HardwareÊ: IBM AS/, iSeries, i, System i Power , Power and Power |
| |, pSeries, Sun Solaris |
| |Databases & Software: DB, Oracle, BRMS, Performance Navigator, MQSeries, |
| |Microsoft Project, SAP BASIS, SAP Security, SAP GRC, SAP BW/BI v., SAP |
| |BPC v., SAP SD, Siebel Sales |
< Performance and Capacity Planning
< Project Management
< Data Center Operations
< Technical Solutions Design
< Enterprise Systems Administration
< ITIL Best Practices
< Service Level Agreement SLA Management
< Business Continuity
< Vendor Management
< Operations Management
< Trend Analysis
< Process Improvement
< Workflow Planning and Prioritization
< Employee Supervision
< Relationship Building
< Team Building
< Motivational Leadership
< Employee Development