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<pre>Array ( [var] => cut_url ) </pre> Resume for Joseph N. for Manager / Supervisor / Team Leader / Computer & IT Services in Lagos, Nigeria. Search More Resumes for Manager / Supervisor / Team Leader on #7GZL6Q1GG

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Resume for Joseph N. for Manager / Supervisor / Team Leader / Computer & IT Services in Lagos, Nigeria

Occupation: Manager / Supervisor / Team Leader Industry: Computer & IT Services
Country: Nigeria City: Lagos
State: Lagos ZIP: 23401

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               N., Joseph Okeh TPM


 Job Target 

Seeking opportunity as Critical Infrastructure Manager in your company to enable me initiate, develop and create strategic implementable plans to drive critical business Infrastructure based initiatives that will ensure total customer experience, enhance operational efficiency and business excellence 

 Executive Summary 

I had previously worked as Data Center Manager, Data Center Facilities Manager, Data Center Operations Manager x, Data Center Project Manager, and delivered the listed KPIs in my recent and past employments

  • Managed missioncritical facilities design and buildout to create resilient, robust, and redundant technology platform
  • Coordinated the development, implementation of critical components of Data Center and Mobile Switch Center including, Power Utility Gen/PHCN and UPS, Cooling HVAC, Cabling, Fire detection VESDA and Protection FM/Pyrogen, Spacing, and Raised flooring for solution deployments
  • Conducted regular Data Centers and Mobile Switch Centers audits and remediation to maximize uptime
  • Engaged in vendor qualification and selection for management of infrastructure service level commitments and performance evaluationmetrics
  • Optimized infrastructure availability by leveraging on anticipatory support with integrated online monitoring of
  •         Critical environmental resources of temperature, relative humidity and utilization thresholds to prevent overshoot, and

           system downtime

  • Developed for implementation, operational documents listed below to enhance operational excellence, minimize human
  •     error, and guarantee .% Data Center Infrastructure availability for business operation

  • Policies, standards, processes and procedures Security/Access Control
  • Architecture for solution deployments OS, Network, Storage, Database
  • Inventory Servers, Active Devices, PDUs, Racks, Asbuilt drawings and expansion architecture
  • OLAs/SLAs
  • Daily operations, incident, change, and escalation management procedures
  • Business continuity guidelines with BIA and risk mitigation
  • Disaster recovery objectives RTO & RPO and seamless failover
  • Monitoring checklist for utilization control of critical facilities
  • Implementation guidelines and Maintenance schedules   plans
  • ATP checklists
  • Engaged in project management of critical infrastructure buildout and upgrade processes involving the development of
  •       SOW, BOQ, RFQ, RFP, RFI

  • Managed Data Center budgets for project execution and operational contracts

     Career Accomplishments

  • Project managed several IT Infrastructure Projects including new and upgrade of data centers, cabling, power, and cooling implementations and achieved on budget, ahead of schedule as well as meeting quality specification.
  • Project managed and delivered IT Test Laboratory infrastructure for % mandatory application testing before deployment into production
  • Achieved .% switch and data centers infrastructure availability for four consecutive years while working for a Telco by implementing zero point of failure and anticipatory support to monitor utilization and functionality
  • Active member of the audit team that carried out nationwide Telecoms/IT infrastructure audit to achieve quality certifications and provide implementable recommendations to ensure quality of service/adequate network capacity for  % availability
  • Implemented a robust data centre and mobile switch centre access program that prevented unauthorized entries into critical business infrastructures thus eliminating security vulnerabilities
  • Managed the operation of service contracts cable plant, data centre and UPS contracts that resulted in the delivery of SLA commitments that totally eliminated IT infrastructure downtime and improved efficiency by %
  • Achieved % cost savings on X data center onsite support/service and cable plant infrastructure contracts to reduce total cost of data centre ownership
  • Initiated, developed and implemented IT next generation data center strategy with KPI performance ranking of % that  facilitated the achievement of infrastructure resilience and enabled continuous business operation
  • Was in CEO’s % list of high potentials for excellent performance 
  • Earned CIO top performer award for IT Infrastructure service delivery
  • Awarded the prize for best graduating student in Electrical Engineering department on graduation

     Relevant Skills  

  • Project Management Skills
  • Trained and certified as Telecommunications Project Manager TPM in UK.  I have the ability and capacity to completely manage the full life cycle of all assigned projects conception to close out with complete control of resources, budget, schedule, and risk to meet business requirements and objectives.

  • Data Center Skills
  • Practical data center designs, power, cooling, spacing/racking, environmental management and cabling skills accelerated my ability and capacity to implement Telecoms/IT Infrastructure including mobile switch centers, data centers, computer rooms, power rooms etc with zero points of failure for % infrastructure availability

    People Management Skills

    I led, trained, and motivated my team to focus on solving problems in customer’s pain areas and deliver set service levels by anticipatory support. Fostered and created corporate culture focused on employee satisfaction that increased productivity and loyalty

  • SLA/Vendor Management Skills
  • I have outstanding skill in negotiating and contracting business relationships with OEM vendors through RFPS, RFQs, RFIs, due diligence, bid evaluation and selection, by implementing SLAs for x Data centers operations, cable plant infrastructure maintenance, APC and Lie Bert UPS maintenance and for service improvements and enhancement 


    Year    Degree    Subject    Institution









    B. Engineering

    Certified Telecommunications Project Manager TPM

    Power Conditioning & UPS Hipulse, NX

    Power Conditioning & UPS Hipulse , NX

    Practical data center design

    Planning of gigabit Network

    ITIL Services Management

    Xpert Project Management

    Electrical Engineering nd Class Upper Division

       CNet, Bury St. Edmunds, UK

    Emerson Network Power, Italy

    Emerson Network Power, Slovakia

    CNet, Bury St. Edmunds, UK

    CNet, Bury St. Edmunds, UK

    ISEB, London


    University of Port Harcourt, Nigeria

     Professional Experience

          Freelance IT Infrastructure Manager Lagos        –Till date
  • Managing Data Center & Mobile Switch Center infrastructure planning and development
  • Carrying out Data Center Facility/Mobile Switch Center Infrastructure audit
  • Responsible for power, cooling, space and rack design, implementation and management
  • Engaging in environmental management Online monitoring of Data Centers and Mobile Switch Center
  • Establishing business partnering, SLA development and Management
  • Responsible for Cable Plant, UPS, and HVAC design and Management
  • Implementing service delivery, Support, availability and business continuity
  • Project Management, Scope of WorkSOW development, RFP, RFQ and Best Value Procurement

       IT Infrastructure Project Manager Parttime, Icon Micro technologies Limited, Lagos  

  • Acted as representative for company to develop and drive Data Center strategies for Clients
  • Provided infrastructure policies, specifications, standards and operational compliance
  • Performed  data center  requirement analysis, assessment and budgetingCapex and Opex

    Manager, Data Center Operations X, Zain Nigeria Ltd Lagos     

  • Managed Miillion capital and expense budget for IT project executions and support
  • Provided budget forecast for IT Infrastructure CAPEX/OPEX  and ensure adherence to budget goals through cost control
  • Managed  communication of status of projects to stakeholders including internal core team, external customers and business partners
  • Developed and implemented  ICT  infrastructure strategies for telecommunication and IT  business solutions
  • Provided  policies, specifications, standards and operational compliance for ICT infrastructure implementations and procurement to ensure zero point of failure ZPOF
  • Collaborated with peers managers and senior management  to deliver strategic initiatives
  • Provided anticipatory support to ensure %  ICT Infrastructure availability and sustainability for  business operations
  • Managed performance reporting on ICT Infrastructures  for decision making
  • Developed Infrastructure OEMs relationships and SLAs
  • Managed  ICT Infrastructure  quality assurance and control to ensure efficiency and effectiveness
  • Led the data center team of Supervisors, Engineers,and External business partners to deliver .% infrastructure availability needs for solution deployments
  • Established and managed x IT Infrastructure service level agreements SLAs
  • Led the team that upgraded and implemented pitch cooling model in Zain data centers for efficiency
  • Program managed Network, Storage, Business systems Linux/Unix, and Wintel team leads for data center consolidation and virtualization
  • Provided  infrastructure for business applications hosting including SUN EK, HP Blade, IBM, SAN storage EMC, Netapp, Clustered Oracle application for convergent billing
  • Developed power and precision cooling strategies via budget  and provisioning Utility, UPSLie Bert, APC, etc, HVAC
  • Provided anticipatory support  to ensure % availability for IT data and Switch centre infrastructures
  • Audited IT/Switch infrastructures  to eliminate single points of failure that could cause unplanned downtime
  • Managed IT Infrastructure internal and outsourced resources to achieve corporate intentions
  • Conducted human resources evaluations and training needs assessment for direct reports to improve performance
  • Applied ITIL best practice approach to deliver quality service that meet customer expectations
  • Developed  IT Infrastructure cost reduction initiatives to minimize total cost of ownership
  • Implemented  failover and recovery  IT infrastructures for disaster tolerance


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