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<pre>Array ( [var] => cut_url ) </pre> Resume for Pamela W. for Manager / Supervisor / Team Leader / Computer & IT Services in Tucson, Arizona. Search More Resumes for Manager / Supervisor / Team Leader on #FTCGK6MAM

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Resume for Pamela W. for Manager / Supervisor / Team Leader / Computer & IT Services in Tucson, Arizona

Occupation: Manager / Supervisor / Team Leader Industry: Computer & IT Services
Country: United States City: Tucson
State: Arizona ZIP: 85718

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      Pamela R W.

       N Calle Padre Felipe

      Tucson, AZ



Objective:  Leadership role that includes developing great teams, building strategy, innovation and vision and executing on solutions using best practice processes resulting in a positive financial return.    

Summary:  Resultsdriven senior professional with over years of experience, including management and leadership.  Industry experience includes information technology, aerospace and defense and consumer products.  Successful record of strong results by delivering great customer and employee experiences in marketing, sales, technical support, engineering and supply chain and delivering on innovative initiatives that address business challenges and opportunities.  “Out of the box” thinker that translates business objectives into IT Technology strategies and capability roadmaps.  Strong strategic and tactical planning skills have resulted in delivering on solutions that provide long term benefit for customers, employees and shareholders.

Employment History:  

INTUIT – to Present              

Manager , Business Systems      

Defined and executed on the Small Business IT strategy and plan based on business objectives.  Defined and resourced three teams call center business analysts, telesales business analysts and service/support IT product managers focused on the IT strategy and tactics for Small Business.  Participated in defining functional and product based organizational structures.  Managed teams of .

  • Participating in business leadership teams as an IT business relationship manager to understand business models and strategies to determine IT strategies, roadmaps and tactics.
  • Redefined an IT business analyst model to an IT product management model that is accountable to manage all IT services, including support for new to the world business offerings.
  • Participating in managing Total Cost of Ownership TCO by consolidating applications and deploying more cost effective infrastructure while moving to a new data center.  
  • Managing a team to help create a Small Business Service and Support long term vision and plan and execute on the IT initiatives that will transform a call center business model to a selfservice business model that delights customers and controls costs.
  • Managing “adopt and go” initiatives, focusing on developing proof of concepts/prototypes for emerging technologies, failing fast and gathering learnings and testing the new ideas on a small subset of customers to gain acceptance.  
  • Managed a team to define and execute on major Telesales initiatives for the Lead to Opportunity and Opportunity to Order processes resulting in increased revenue through the management of hot lead identification and crosssell, attach and bundling of offerings.
  • Created the year IT strategy and one year plan for the sales and support functions.
  • Drove a short and long term CRM strategy that integrates with the Oracle ERP strategy to support the evolving business strategy.
  • Transformed a phone agent based support team into a business analyst team focusing on employee workflows and application delivery.

    Senior Business Operations Manager     

    Managed large scale crossfunctional teams to deliver systems implementation initiatives.  Participated in planning and executing the “start up” tasks for a new Project Management Office.

  • Participated in defining a new Program Management Office for the IT function.
  • Defined the annual operating plan process and approval of projects and programs by the executives.
  • Defined processes, standards and tools for methodology and project management integration. 
  • Managed Siebel enhancement projects and contributed to the large scale cutover to a new Siebel/Oracle environment.


    Sales & Marketing IT Director, Acting       

    For the Aerospace business, directed CRM and Data Warehouse teams in planning and executing on enterprise level programs supporting the business strategy.  Managed a staff of plus a large number of outsourcers and suppliers.

  • Managed projects, resources and a $.M budget to support the Aerospace Marketing & Sales organization.  Created a three year strategy and annual operating plan with associated benefits which aligned with the Aerospace growth plan and IT strategy.  Managed the requirements through delivery and support of the Siebel CRM application suite using data warehouse technology with internal and external resources including off shore resources.  Achieved % schedule fidelity and % budget fidelity for projects annually.  Presented monthly program reviews to stakeholders.
  • Led a team to determine the Aerospacewide Data Warehouse strategy.
  • Managed the CRM/Data Warehouse teams to achieve SEI CMM Level certification.
  • Managed the relationship between Honeywell and the University of Arizona as Campus Manager.

    Program Manager/IT Manager      

    Managed teams in planning and executing on enterprise level programs.  Managed a team focused on endtoend IT support for the Tucson site including large scale to support initiatives.  Managed a team of plus a large number of outsourcers.

  • Managed a $.M budget to develop a strategy and provide direction for the development and deployment of the technical publications authoring/order management environment and the knowledge management tools.
  • As a member of the Product Lifecycle Management PLM program office, managed an annual $M budget to support Product Development in providing an enterprise level PLM three year strategy and associated annual plan.  Managed the tool development, interfaces, conversions, deployment and process change for the application suite, eMatrix.  Worked with all Aerospace PLM teams to develop a three year deployment plan for the transition to General Electric.
  • Participated in the Program Planning and Control team.  Provided planning, execution and deployment of a Project Management tool set and processes.
  • As an IT manager, planned and managed resources and an $M budget to support the Tucson site IT activity. 
  • Planned and managed a $.M Year program for the Tucson site. Managed the inventory, assessment/rationalization, repair and test of the systems infrastructure, IT/product/critical end user applications and manufacturing equipment across all computing platforms.


    Program Manager

    As a consultant, managed large scale enterprise level programs and processes for Hughes Aircraft now Raytheon.

  • Planned and managed the Year program for Supply Chain applications.
  • Participated in the system integration effort to move from a “home grown” IBM/Tandem IT environment to an “offtheshelf” ERP environment.  Participated in the strategic planning to deploy a purchased package IT environment.  Participated in the conference room pilot to map business processes to application functions.  Planned and managed the multi vendor software support plan and configuration management plan.  Developed and translated requirements into interface/conversion tasks.  Established training/help desk/process change strategy. 
  • Managed a roll out of new IT processes including the CSC Catalyst methodology. 

    IBM CORP – to  

    Account Systems Engineer   

    Managed the sale of IBM products to higher education institutions in southern Arizona.  Recruited, trained and managed student interns to sell personal computers.  Managed sales strategy for the Arizona region as a product specialist and established relationships with resellers/business partners.

  • Managed a sales/support campaign for Personal Computers to education institutions in southern Arizona.  Participated in the education industry account demand forecasting, campaign management and sales tracking to achieve a quota of $M annually.   
  • Working with all account teams, determined sales strategy and managed the sales/support campaigns to inspire demand for relational databases and word processing products across all accounts in Arizona.
  • Managed an IBM “Customer Center” for the use of executive presentations and product demonstrations.   Integrated IBM products with “business partner” products in order to provide a complete solution. 

    Staff Programmer   

    Planned and developed information systems for General Products Division IT.  Triaged customer issues and provided technical support for IBM products in Field Engineering.  

  • Developed and supported the software for various IBM printer products, primarily Document Composition Facility DCF/GML tags/Script.
  • Worked with external customers to understand requirements as well as potential software problems.
  • Planned, developed and deployed enhancements & new IMS based applications to support the IBM tape product line using the Managing the Application Development Process.
  • Education:

    MS, Management Information Systems, University of Arizona

    BS, Management Information Systems, University of Arizona 


    Design For Six Sigma

    Project Management Professional PMP

    Green Belt 


    Project Management Institute

    Eller College Associates, University of Arizona

    Aerospace, Manufacturing and Information Technology Group

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