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N Calle Padre Felipe
Leadership role that includes developing great teams, building strategy,
innovation and vision and executing on solutions using best practice
processes resulting in a positive financial return.
Resultsdriven senior professional with over years of experience,
including management and leadership. Industry experience includes
information technology, aerospace and defense and consumer products.
Successful record of strong results by delivering great customer and
employee experiences in marketing, sales, technical support, engineering
and supply chain and delivering on innovative initiatives that address
business challenges and opportunities. “Out of the box” thinker
that translates business objectives into IT Technology strategies and
capability roadmaps. Strong strategic and tactical planning skills
have resulted in delivering on solutions that provide long term benefit
for customers, employees and shareholders.
– to Present
, Business Systems
and executed on the Small Business IT strategy and plan based on business
objectives. Defined and resourced three teams call center business
analysts, telesales business analysts and service/support IT product
managers focused on the IT strategy and tactics for Small Business.
Participated in defining functional and product based organizational
structures. Managed teams of .
business leadership teams as an IT business relationship manager to
understand business models and strategies to determine IT strategies,
roadmaps and tactics.
Redefined an IT
business analyst model to an IT product management model that is accountable
to manage all IT services, including support for new to the world business
managing Total Cost of Ownership TCO by consolidating applications
and deploying more cost effective infrastructure while moving to a new
Managing a team
to help create a Small Business Service and Support long term vision
and plan and execute on the IT initiatives that will transform a call
center business model to a selfservice business model that delights
customers and controls costs.
and go” initiatives, focusing on developing proof of concepts/prototypes
for emerging technologies, failing fast and gathering learnings and
testing the new ideas on a small subset of customers to gain acceptance.
Managed a team to
define and execute on major Telesales initiatives for the Lead to Opportunity
and Opportunity to Order processes resulting in increased revenue through
the management of hot lead identification and crosssell, attach and
bundling of offerings.
Created the year
IT strategy and one year plan for the sales and support functions.
Drove a short and
long term CRM strategy that integrates with the Oracle ERP strategy
to support the evolving business strategy.
Transformed a phone
agent based support team into a business analyst team focusing on employee
workflows and application delivery.
Business Operations Manager
Managed large scale
crossfunctional teams to deliver systems implementation initiatives.
Participated in planning and executing the “start up” tasks for
a new Project Management Office.
defining a new Program Management Office for the IT function.
Defined the annual
operating plan process and approval of projects and programs by the
standards and tools for methodology and project management integration.
Managed Siebel enhancement
projects and contributed to the large scale cutover to a new Siebel/Oracle
INTERNATIONAL – to
& Marketing IT Director, Acting
For the Aerospace
business, directed CRM and Data Warehouse teams in planning and executing
on enterprise level programs supporting the business strategy.
Managed a staff of plus a large number of outsourcers and suppliers.
resources and a $.M budget to support the Aerospace Marketing &
Sales organization. Created a three year strategy and annual operating
plan with associated benefits which aligned with the Aerospace growth
plan and IT strategy. Managed the requirements through delivery
and support of the Siebel CRM application suite using data warehouse
technology with internal and external resources including off shore
resources. Achieved % schedule fidelity and % budget fidelity
for projects annually. Presented monthly program reviews
Led a team to determine
the Aerospacewide Data Warehouse strategy.
Managed the CRM/Data
Warehouse teams to achieve SEI CMM Level certification.
Managed the relationship
between Honeywell and the University of Arizona as Campus Manager.
teams in planning and executing on enterprise level programs.
Managed a team focused on endtoend IT support for the Tucson site
including large scale to support initiatives. Managed a team of
plus a large number of outsourcers.
Managed a $.M
budget to develop a strategy and provide direction for the development
and deployment of the technical publications authoring/order management
environment and the knowledge management tools.
As a member of the
Product Lifecycle Management PLM program office, managed an annual
$M budget to support Product Development in providing an enterprise
level PLM three year strategy and associated annual plan. Managed
the tool development, interfaces, conversions, deployment and process
change for the application suite, eMatrix. Worked with all Aerospace
PLM teams to develop a three year deployment plan for the transition
to General Electric.
the Program Planning and Control team. Provided planning, execution
and deployment of a Project Management tool set and processes.
As an IT manager,
planned and managed resources and an $M budget to support the Tucson
site IT activity.
Planned and managed
a $.M Year program for the Tucson site. Managed the inventory,
assessment/rationalization, repair and test of the systems infrastructure,
IT/product/critical end user applications and manufacturing equipment
across all computing platforms.
CORP – to
As a consultant,
managed large scale enterprise level programs and processes for Hughes
Aircraft now Raytheon.
Planned and managed
the Year program for Supply Chain applications.
the system integration effort to move from a “home grown” IBM/Tandem
IT environment to an “offtheshelf” ERP environment. Participated
in the strategic planning to deploy a purchased package IT environment.
Participated in the conference room pilot to map business processes
to application functions. Planned and managed the multi vendor
software support plan and configuration management plan. Developed
and translated requirements into interface/conversion tasks. Established
training/help desk/process change strategy.
Managed a roll out
of new IT processes including the CSC Catalyst methodology.
CORP – to
the sale of IBM products to higher education institutions in southern
Arizona. Recruited, trained and managed student interns to sell
personal computers. Managed sales strategy for the Arizona region
as a product specialist and established relationships with resellers/business
Managed a sales/support
campaign for Personal Computers to education institutions in southern
Arizona. Participated in the education industry account demand
forecasting, campaign management and sales tracking to achieve a quota
of $M annually.
Working with all
account teams, determined sales strategy and managed the sales/support
campaigns to inspire demand for relational databases and word processing
products across all accounts in Arizona.
Managed an IBM “Customer
Center” for the use of executive presentations and product demonstrations.
Integrated IBM products with “business partner” products in order
to provide a complete solution.
and developed information systems for General Products Division IT.
Triaged customer issues and provided technical support for IBM products
in Field Engineering.
Developed and supported
the software for various IBM printer products, primarily Document Composition
Facility DCF/GML tags/Script.
Worked with external
customers to understand requirements as well as potential software problems.
and deployed enhancements & new IMS based applications to support
the IBM tape product line using the Managing the Application Development
Management Information Systems, University of Arizona
Management Information Systems, University of Arizona
For Six Sigma
Management Professional PMP
College Associates, University of Arizona
Manufacturing and Information Technology Group