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Nevesinjska , Belgrade, Serbia · + ·
/ / F. Hoffmann La Roche Ltd. Belgrade, Serbia
Informatics Commercial Operations Support Adriatic Region As a part of international virtual team Responsible for coordination and informatics management of global, regional and local commercial projects and activities in Adriatic region. With focus on WEB and emarketing projects and activities work assumes project management and coordination between business and informatics service instances. Acting as a business partner and Informatics support to business leaders ensure that activities, and project portfolios are prioritized and operationally aligned with the business needs and timely implemented.
Main achievement: Portfolio with more then projects completed in one year, among them
WEB portals finished and set on production. Business Content Managers trained for CMS, analytics and operational tools. Business KPI&;s set for each activity and delivered to the customers.
Informatics Site Head Information Manager /Informatics Site Head Business partner and Informatics Information Manager to the General Manager and his Leadership Team on his site, ensuring: The affiliate&;s business needs and priorities are understood and translated into informatics site roadmap for prioritization and solution proposals using agreed appropriate Information Technology systems and processes Advice to management on business opportunities enabled through technology The IM activities, budgets and portfolios are strategically and operationally aligned with the Roche business needs as well as the Roche Informatics functional strategies The execution of the Roadmap and Portfolio processes for the definition of the affiliate roadmap and alignment with the governance processes Customer satisfaction is maintained and commitments met in terms of quality, timing, costs through effective delivery of services provided by Roche Informatics Projects are managed and monitored to assure benefits are met and potential bottlenecks or failures are identified and solved in due time Effective collaboration between the Roche Global/Regional Informatics functions and delivery teams and the local Informatics employees
Required skills and capabilities are available by staffing, managing and developing employees locally together with regional/global Informatics functions Standardization of applications by promoting shared processes, data harmonization and architectural compliance regionally and/or globally where possible As IT Manager Head of Roche Belgrade Informatics Department responsible for: Day to day smooth operation of the Local Area Network, Personal Computers/Workstations, computer peripherals, communication equipment and backup devices. To organize and provide the local computer systems support, to organize and provide training and directions, to resolve user problems and provide guidance and support as needed. To coordinate the purchases of office IT supplies, and in general, the maintenance of the office computer and telecommunications equipment. To coordinate the procurements of computers and related equipment according to prescribed Roche IT Standards and Recommendations Guidelines. Coordinates and performs the subsequent installation, and maintenance of this equipment. Administer proper asset and maintenance tracking in conjunction with management of the appropriate / allocated portion of the annual Spending Budget and participates in the planning process accordingly. To administer the System Office Security. As Security Administrator insures the Security compliance of the system in view of the Roche IT Security Standards and Recommendations and Corporate Security Standards. Recruit and manage external resources and/or services
Main achievement: company standards implemented on all levels, new systems introduced, like
ERP, CRM,MIS, processes developed and implemented for WEB sites and emarketing, number of new technologies introduced as well as business support applications.
F. Hoffmann La Roche Ltd. / MSD / Wrigley / Smith Kline&Beecham / Glaxo Wellcome
LAN Specialist / Consultant As local IT support in Representative Offices responsible for SW and HW installation, maintenance and acquisition Implementation of company IT standards and recommendations, documentation and IT administration Server installation, LAN administration and backup User training and help
IBM affiliate, SBS Belgrade
Lecturer in IBM Education Center Lecturer responsible for all LAN / PC IBM courses and workshops, user documentation and course administration.
/ / Generalexport Belgrade Belgrade, Serbia
Head of IT department Responsible for strategy, development and implementation of the IS in GenexHotels division of the company employees Partly responsible for communications HW and SW acquisition, installation, maintenance LAN management, servers installation and maintenance, backup End user trainings and necessary documentation and handouts Helpdesk IT administration and documentation Development and maintenance of Reservation/Booking application
eMarketing, concept and tools F. Hoffmann La Roche, Paris, France Project Management F. Hoffmann La Roche Ltd; Basel, Switzerland Informatics Project Management Process Framework F. Hoffmann La Roche Ltd; Basel,
Negotiation Skills F. Hoffmann La Roche Ltd; Belgrade, Serbia Situational Leadership II F. Hoffmann La Roche Ltd; Istanbul, Turkey BSP IBM Education Center; Radovljica, Slovenia
Literacy and basic skills
Microsoft LAN setup and administration SW&HW installation, setup and maintenance End user support and training; training development System analysis, application development and implementation, basic programming and scripting Many different programs and technologies on expert level, area of ERP, CRM, MIS and other business tools, warehouse utilities, marketing/eMarketing tools, etc. Ability to coach internal stuffs and manage numbers of internal and external associates and team members Consulting & Auditing skills in optimizing business process, systems and procedures. Ability to work with top management to establish and implement new visions and strategies
Ability to manage crossfunctional projects, to improve processes and to establish winwin relations with suppliers and services providers Knowledge and experience to manage annual budget and forecast / reporting process from planning through completion Expertise in settingup and managing efficient supply chain, to optimize costs to meet customers expectations and regarding approved budget Team builder and team player, with experience in multinational and multicultural environments
Fluent English speaking/reading/writing Basic Russian language Adriatic [ex YU] languages
Most of my free time I spend with my family and friends, enjoying sport like tennis, football and skiing. Fan of reading, specially scientific and historical literature.