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<pre>Array ( [var] => cut_url ) </pre> Resume for John J. for Manager / Supervisor / Team Leader / Computer & IT Services in Rochester, New York. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #NBM4QNM18
 

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Resume for John J. for Manager / Supervisor / Team Leader / Computer & IT Services in Rochester, New York




Occupation: Manager / Supervisor / Team Leader Industry: Computer & IT Services
Country: United States City: Rochester
State: New York ZIP: 14526



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John A. J., M.Ed. Hampton Way  Penfield, NY   CORPORATELEVEL EXECUTIVE CIO :: DIRECTOR :: MANAGER Information Technology :: Management Information Systems EXECUTIVE PROFILE Recognized as an extensively experienced broad based senior level executive showcasing more than fifteen years of proven ability in local and national levels, in information technology implementations and operational efficiency. Proactive, results driven, and a superb communicator who will institute bold initiatives and carry them out in order to effectuate positive change, efficiency and increased profitability. Reputation for adhering to high ethical standards. Embraces new challenges and employs exceptional problemsolving skills to quickly assess and close gaps, while implementing repeatable processes to ensure stability, uptime, redundancy, and growth of the company&;s strategic Information Technology and Information Systems infrastructure. PROFESSIONAL EXPERIENCE Frontier Communications, Rochester, NY December April IS Supervisor/Manager, Project Management for Transformation, End User Support As Project Management for Transformation, and IS Manager for End User Support, I performed the following job functions.  Managed a team of administrators and technicians, supporting over , computers for , employees in states.  Organized efforts to ensure the team was staffed, trained and scheduled to reach the company&;s service level goals.  Directed the teams in maintaining a high level of customer service quality, as well as analyzed and disseminated the department&;s progress.  Lead the teams on projects as well as being responsible for transitioning the Frontier Legacy and Frontier teams together.  Directed the process that tracked both completed and outstanding trouble tickets and users requests and Service Level Agreements SLAs.  Handled all emergency escalations as needed.  Hired, trained and coached administrators and technicians, in both local and remote locations.  Engaged and maintained vendor relationships for the company.  Managed, provisioned, and audited, network and application access for our internal employees and external vendors. These applications are: Windows, AS, Mainframe, Oracle, and UNIX platforms, along with proprietary and rd party applications.  Led the Internal Systems Access Audit process to ensure that Frontier meet Sarbanes/Oxley compliance.  Managed the daily operations of the Security, Application Deployment, Desktop Support, and Crisis Incident Management teams.  Served on the Change Control Advisory Board for Frontier Communications * Worked on the mission critical and strategic centered migration, for Frontier&;s state cutovers as part of the Verizon acquired properties. This included application, end user, and desktop support, scalability projects, along with Data and Call Center migrations. Assisted in key conversion planning, analysis, and implementation processes. This critical state migration milestone was completed on time on March . The conversion focused on states; and the work centered on migrating Verizon proprietary core systems to Frontier&;s own supported core systems and applications. The migration generated financial savings for the company and reduced overall IT and software licensing fees. It also allowed Frontier the increased flexibility for customer and competitor scalability, rapid response, and enduser support. Greece Central School District, Greece NY February April Director of Technology  Supervised the Office of Technology for the eighthlargest school district in New York State, including a department of staff members.  Managed , workstations, servers, telecommunication systems, student and financial data reporting systems, copiers, technology procurement, software and hardware deployment, technology call center, and technology integration support to , staff members and , student users.  Provided leadership on all aspects of instructional and administrative technology.  Managed . million dollar budget.  Streamlined productivity of the systems across all facilities in the District.  Managed all aspects of the network infrastructure including administration, upgrades, repairs, installation and maintenance of the network and telecommunications systems.  Managed interactions and negotiations with vendor and business partners.  Directed capacity planning, purchasing, backups and administration of all district servers.  Oversaw the district security of all IT infrastructures and architecture, including the coordination of technical audits.  Designed a Business Continuity to ensure optimal enduser performance and uptime.  Implemented a SLA Service Level Agreement for each core area that my tea m supported.  Implemented standard operating procedures, for imaging and new purchasing procedures, which reduced clienttesting lead times by % and dramatically lowered total cost of ownership TCO. Fallsburg Central School District, Fallsburg, NY February February Director of Information Technology / Data Administrator  Managed network administration, database management, system documentation, hardware and software management, State and Federal reporting, District website, and technology integration.  Provided Leadership of short and longrange planning for all technology initiatives.  Spearheaded the implementation of districtwide technology plan, in accordance New York State educational technology guidelines and standards.  Conducted needs assessments districtwide.  Supervised the collection of data, and the dissemination of data results, including mandatory reporting to New York State.  Developed new staff development initiatives, DataMentor, Marco Polo, and NYS Virtual Learning Space. Genesee Valley BOCES, Le Roy, NY November February Executive Director of GV BOCES School Boards Association / Lead Coordinator for Distance Learning  Served as a member of the Sunrise Coalition Committee: New Yorkers for an OnTime Budget.  Organized and presented at SBA events, including business meetings and workshops.  Led legislative breakfasts, facilitating dialog between school board members and local legislature.  Participated in State Legislative Network and attended the Legislative Conference in Albany.  Created virtual learning environments through live audio and video interaction.  Researched and formulated a plan to utilize Internet Protocol IP for distance learning.  Collaborated with other educational organizations to expand the distance learning program.  Redesigned and revamped the distance learning program to be a peertopeer sharing of classes and educational activities among component districts.  Initiated talks between BOCES and colleges to offer online college courses in the future.  Established a pilot of SharePoint server for the distance learning program. Elmira City School District, Elmira, NY September November Director of Technology Administrative Internship  Initiated the piloting of Share Point Sever as a technology backbone for collaboration and dissemination of ideas and documents throughout the district.  Designed a tool to easily share the District Technology Plan to all stakeholders  Researched "best practices" for technology staff development and needs assessments.  Developed a costeffective solution for a new distance learning project between the school district and a nonprofit ecological organization. TST BOCES, Ithaca, NY September June Technology Instructor  Redesigned the Technology coursework and aligned it to the New York State Standards.  Developed units of study.  Constructed coursework online through the BOCES Blackboard Interface for student use. EdGate.com Inc., Chicago IL April April Copernicus Trainer / eClass Support Manager  Worked with school districts across the nation, training staff in the use of the Copernicus Educational Gateway, and all of its components.  Trained staff in the Content Management System.  Created communication tools to facilitate training and support, including training manuals, a resource CD ROM guide, and a World Wide Web pages for School Notes and HTML support.  Directed EClass training and support for participating school districts, utilizing WebCT, a Learning Management System.  Provided customer and technical enduser support. Addison Central School District, Addison NY October April District Technology Coordinator / Technology Teacher  Directed the implementation the district&;s technology plan.  Initiated the plan to be the first district in the area to implement Microsoft Terminal Server.  Conducted a needs assessment districtwide.  Coordinated the set up and maintenance of LAN, WAN and RAS connections in the district. EDUCATION Massachusetts College of Liberal Arts / Certifications, School Administrator and Supervisor, School District Administrator, School Business Administrator Elmira College / Masters of Education. Buffalo State College / Bachelor of Science, Technology Education. Morrisville Agricultural & Technical College / Associate in Applied Science, Automotive Technology. AFFILIATIONS PC Magazine Advisory Panel Institute of Electrical and Electronics Engineers eWeek Magazine Advisory Panel Microsoft TechNet Beta Tester The Councils of Advisors Counterterrorism and Cyber Crimes Rochester, NY Chapter at InfraGard CORE COMPETENCIES Accomplishments include leading strategic plans to revolutionize the work flow and operations of an organization. Expertise in reducing operational expenses and increasing employee value. An extensive technology background of exceeding expectations when managing and implementing largescale system designs including: project planning; budgeting; assessments; testing; tea m building and agreement negotiations. Led successful executive level IT and finance campaigns in both small and large scale environments, where growth and accountability were paramount. Key competencies include: Strategic/Tactical Planning Project Management/Implementation Technical/Executive Liaison Business and Technology Architecture Fiscal Planning/Management Business Continuity Planning/Implementation Contract Negotiations/Closing IT Infrastructure Planning and Operations Disaster Recovery Management ITIL ACCOMPLISHMENTS  Successfully manage sensitive project data relied on to ensure safety, security, and transfer of current, accurate information.  Demonstrated high quality, resultsdriven, prompt, and professional customer service and support to instill confidence in technical advice and directions.  Assisted with Frontier&;s disaster recovery plan to ensure minimal productivity loss. Experimented with new technologies and routines to increase efficiency and reduce processing time.  Created detailed project plans with welldefined tasks, milestones, client signoffs, test cycles, and specifications, which served to communicate project progress to management.  Managed and coordinated with network operation efforts, IT planning, security, and other technical areas.  Led and assisted in identifying issues that have caused WAH Work At Home, instability and downtime.  Core team member that assessed the Noble, VOIP implementation into the Call Centers. Worked on testing, deploying, and supporting, the so to all the Call Center Endpoints and providing extensions and SIP Server Extensions to each Call Center Representatives. Assisted with the testing, deploying, and supporting, of the Maestro application for coaches to monitor the Call Center Representatives.  Led application deployments to Call Centers: tested, deployed, and supported applications in Frontier&;s Call Centers such as: Coffe, WFM, SalesForce settings and various other applications and icon updates to the desktop. Obtain Call Center leadership signoff and ensured that all Change Managements had back out plans in place and were implemented per the change control board approved processes. Assessed any risk and provided updates to the leadership team on the success of the deployments and implementations. Managed Windows updates and Antivirus for the Call Centers: managed a team that maintained the desktop environment and ensured that all workstations were fully updated with Antivirus, and Windows Updates. Led and assisted with Internal software Audit from the SIIA on vendor software applications. Worked with VP & Associate General Counsel and VP of Internal Audit, SVP of IT Integration to provide information on the licensing and compliancy of all Frontier assets to the Senior Leadership Team. PCI Compliancy Team member, provided PCI Compliancy Audit security information on AntiVirus compliancy. Worked with the Project Manager for PCI, Audit Synergies and Audit Remediation. Managed and led HR requests to provide forensic information on workstations, email, and web browsing history. Worked with Director of Environmental Safety & Security, Director of Human Resources, EVP of Human Resources and the Chief Legal Officer. SOX compliancy lead for antivirus and windows updates. Worked in partnership with KPMG on the Frontier SOX Compliancy Audit on corporate system access security and application security access, windows security patching, updates, and antivirus compliancy. Worked directly with the Manager of Internal Audit, and the Internal Specialist of Audit from KPMG. RELATED SKILLS  Highly proficient computer skills, including CAD/CAM, LMS, PageMaker, Photoshop, Microsoft Office programs. Proficient in Macintosh X, Windows XP, Windows Server , Vista, Windows , Novell platforms, Call Center and CRM Applications.  Expertise in troubleshooting both Macintosh and Wintel compatible workstations.  Experience with computer networking, LAN, WAN, Wireless, and Voice Over IP.  Desktop publishing experiences include a consulting role in a desktop publishing business.  Owner of a computer consulting and repair business.  Webpage design experience as consulting for personal, smallbusiness, and school web pages.  Developed an Intranet for employer to maintain records and documents online.  Training manual design and consultant for Edgate.com.  Developed an extensive training plan that could be replicated throughout the United States.

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