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Av. Martin de Zamora . Las Condes
MMaauurriicciioo HHeennaaoo GGiirraallddoo
Date and Place of Birth: September th , Aguadas Caldas, Colombia
Current Residency: Chile
Civil Status: Married
Talented and accomplished professional with an academic background in the management of Technology and
Innovation; experienced in IT product and project management, design and implementation of Information
Technology tools, strategies and solutions in various applications and aligning them with business goals. Broad
understanding of the Technology industry, having been exposed to various functions products and services
management, technology development & deployment to marketing, sales & client servicing across different
industry verticals, geographies and perspectives.
Professional and technical depth and credibility, customer needs analysis, leadership, accountability, team focus,
adaptability to change, ethical behavior, multilingual communication, customer focus, problem solving, technical
problem recognition and resolution, resource utilization and development, quality focus, technology orientation.
ORACLE Corporation. Santiago Chile
Service Delivery Manager SDM. Present
Oversee all Oracle OnDemand operations for midsize companies in the United States. Administer a USD ,
million budget in contracts. Supervise onshore and offshore staff and contract personnel. Develop and implement
company IT strategy, system maintenance plan, and policies/procedures in Oracle Technology and Hardware
Infrastructure. Work closely with sales and marketing on strategic sales and marketing initiatives.
Increased the customer satisfaction levels of all the customers from mediumhigh to high implementing
service improvement plans customized for each of them.
Coordinated ERP implementations of Oracle EBusiness Suite for more than users.
Acted as focal point for support service issues and other Oracle/customer issues as well as to work with the
customer endtoend to ensure highlevel satisfaction.
Achieved a high contract renewal ratio negotiating addons and overall management of account relationship
Developed customer’s comprehensive IT security management and business continuity plans.
VAITS LTD. Bogota Colombia
Product Manager Outsourcing Services. months
Managed product development, technical evaluation of products & solutions in data security and storage.
Introduced the first evaulting backup and recovery solution to the Colombian market. Was responsible product
development and deployment to market, sales and consulting on Information Life Cycle Management ILM for
large Colombian corporations across telecom, banking and technology verticals. Participated in the development
and release to the market of the Remote Storage line of services.
Conducted Market research, viability studies & competitor analysis to build marketing strategy.
Established a partnership with one of the biggest ISP in Colombia to use their sales force to distribute the
products, over salespersons.
Managed the relationship with Vendors and Partners Asigra, Symantec, Network Appliance, IBM, Microsoft
Play active role in company operations management and development of new products and services.
Member of company’s Steering and Strategy Teams.
EVALUESERVE PVT. New Delhi India
Business Analyst. International Research Center. months.
Provided analysis to support decisionmaking for corporation investments and expansion in Latin America.
Worked in a multicultural team in the allocation research for the new Global Operations Center now based in
Executed international business and market research projects in Italian, Portuguese and Latin American
market doing primary and secondary market research in areas of Intellectual Property, HighTechnology,
and Financial Services.
Provided language support and crosscultural insight to specific knowledge outsourcing business units.
Av. Martin de Zamora . Las Condes
PAGINAS.net Bogota Colombia
Production Manager, Web design and Applications development Department Months
Managed a multidisciplinary team of web designers, software developers, technical support staff and
business analysts in the implementation of ecommerce and ebusiness strategies for several large and medium
Colombian companies, and managed a USD . budget. Worked closely with sales, consultancy and
marketing in strategic sales and marketing strategies.
Oversaw the implementation of more than ecommerce, ebusiness and egovernment projects.
Participated actively in the recertification on ISO quality policy.
Evaluated and deployed communication solutions and internal web design projects.
Negotiated vendor contracts and license/maintenance agreements.
AIESEC COLOMBIA. Bogota Colombia
Vice President Information Systems & Communication. Months
Developed and implemented organization long term IT strategy for national network across Universities in
cities. Managed IT project portfolio. Initiated and maintained partner relationships in technology and information
fields Oracle, Microsoft, IBM and SUN Microsystems. Managed technology support, telecommunications,
LAN/WAN, Internet/Intranet, clientserver systems, and enterprise application architecture functions.
Was responsible for design & implementation of communication tools and created a national ecommerce
Managed technical infrastructure and information systems deployment team across offices and a technical
team of people.
Improved technology Help Desk service levels using engineers’ local teams.
Member of global IT organization’s strategy committee.
UNIVERSITY OF TRIESTE. Trieste Italy
Technical Assistant, Systems Department. Months
Software development and management of technology infrastructure carried out design, management and
execution of custom systems development and installation projects.
Website & database systems management.
Provided IT support services for the Faculty of Economics department, over users.
Master of Science in Technology Innovation and Entrepreneurship Course completed, pending on
Universidad Tecnica Federico Santa Maria, Santiago – Chile
Grade Point Average /
Bachelor of Information Systems Management
Major in Software Engineering
National University of Colombia, Manizales – Colombia
Grade Point Average . / .
Languages: Spanish Native, English Fluent, Italian Fluent, Portuguese Good
Month AIESEC Exchange Program with Fundaçao Getulio Vargas Business School in Sao Paulo, Brazil
Technical Skills: C, C++, Pascal, SQL, HTML, ASP, DELPHI, PHP, HTTP, FTP
Software Packages: MS Office, StarOffice, Macromedia
Operating Systems: Windows, Linux, DOS
Certifications: ITIL Foundations vr... in course
Interests: Art, Social Work, Multiculturalism, Technology & Development, Yoga, Photography