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<pre>Array ( [var] => cut_url ) </pre> Resume for Tony N. for Manager / Supervisor / Team Leader / Computer & IT Services in Derry, New Hampshire. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #SZMLEY3PC
 

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Resume for Tony N. for Manager / Supervisor / Team Leader / Computer & IT Services in Derry, New Hampshire




Occupation: Manager / Supervisor / Team Leader Industry: Computer & IT Services
Country: United States City: Derry
State: New Hampshire ZIP: 03038



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Anthony C. N.

Forest Ridge Road,   Derry, NH

 
 
 
 

Regional Customer Services Manager 

Performance driven customer service manager with a successful track record of streamlining operations, maximizing productivity and manpower utilization. Extensive history of exceeding financial and sales objectives. Experienced decisionmaker combining strong leadership skills, organizational skills and passion to direct a profitable workforce that fosters strong customer loyalty. Able to establish and sustain business alliances with strategic partners to achieve longterm revenue stability. 

Additional strengths include:

  • Customer relation and retention
  • Personnel management
  • Human resource development
  • Organizational Change management
  • Project management
  • Strategic Planning
  • Forecasting
  • Capital operating budgeting
  • Financial / cost controls
  • Formal presentations
  •  
     
     
     
     

    Professional Experience 

    Activant Solutions, Inc. Formerly Cooperative Computing, Triad Systems  –

    Developer of enterprise software and total hardware solutions for the automotive aftermarket, hardware, lumber, home center and wholesale distribution vertical markets. 

    Northeastern Regional Manager

    Directed Microsoft certified engineers in the Northeastern United States to provide “One Call Total Support” for a for , retail, wholesale, and distribution business automation customer base. 

    Successfully provided best in class service, sales, support, and consultation, including full and incremental upgrades while meeting company objectives. Selected accomplishments included: 

  • % increase in multi vendor services revenue by developing and delivering formal presentation to Dell and J.Jill executives, sales and deployment specialists. Participated in the RFI and RFP process. This was completed in an effort to fully utilize the Microsoft Certified Professionals on staff.
  •  
  • Achieved % year end networking service revenue by developing and implementing new service opportunities and creating a cultural change in service delivery expectations.
  •  
  • Generated $.M of unrecognized revenue by the development and implementation of Statement of Work protocols resolving disparity of installation time purchased vs. actual deliverables.
  •  
  • Impacted business profitability of $K by surpassing financial goals on an annual expense target of $.M at %.
  •  
  • Improved individual employee productivity to % beating a targeted goal of % while maintaining overall customer satisfaction by utilizing metrics of service engineers.
  •  
     
     

    Anthony C. N.

       
     

  • Drove the personal and career development of engineers to achieve certification for Microsoft Certified Professionals, Sonic wall security, and Dell Servers.
  •  
  • Achieved % technology sales upgrades through coaching, and directing staff members towards meeting and exceeding the corporate objectives.
  •  
  • Developed and provided training to national customer base related to networking and software intrusions via non PCI compliant business practices.
  •  
  • Key member of national networking solutions team that drove the development and implementation of the current networking products and services. Selected for skills related to relationships and success with GDC and Techsolve.
  •  
  • Increased overall production by doubling my direct report responsibilities during a time of economic short fall.
  •  
  • Developed national presentation that was utilized for the purpose of upgrading present and future organizational capability by recruiting industry certified personnel.
  •  
  • Hand selected by DeVry Institute of Technology to sit on their board and assist in the development of the national Electronics Technicians syllabus.
  •  

    Northern Regional Manager – , Cooperative

    Led the support operations for a field engineers and education engineers staffed in the Northern United States. Provided service, sales and education support coupled with consultation and business automation solutions for customers. 

    Metropolitan NYC/NJ Regional Manager – , Triad

    Managed the support operations for field engineers in Metropolitan NYC and New Jersey, providing end user service, sales, support, and consultation, incremental and upgrade sales for retail, wholesale and distribution business automation solutions for approximately customers.  The team consists of frontline, customer facing service professionals and account managers.

    Education and Additional Training

    Associates Degree of Electronics, United Electronics Institute, Tampa FL. 

  • Strategic Selling
  • Need Satisfaction Selling
  • Expanding Leadership Potential
  • Competitive Value Selling
  • Target Selection Process
  • Service Plus Leadership
  • Benjamin Franklin Time Management Professional Selling Skills II 
  • Maximizing Performance
  • Key Results Management
  • Winning Customer Satisfaction

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