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Anthony C. N.
Road, Derry, NH
Customer Services Manager
Performance driven customer
service manager with a successful track record of streamlining operations,
maximizing productivity and manpower utilization. Extensive history
of exceeding financial and sales objectives. Experienced decisionmaker
combining strong leadership skills, organizational skills and passion
to direct a profitable workforce that fosters strong customer loyalty.
Able to establish and sustain business alliances with strategic partners
to achieve longterm revenue stability.
Human resource development
Financial / cost
Activant Solutions, Inc. Formerly Cooperative Computing,
Triad Systems –
Developer of enterprise
software and total hardware solutions for the automotive aftermarket,
hardware, lumber, home center and wholesale distribution vertical markets.
Northeastern Regional Manager
Directed Microsoft certified
engineers in the Northeastern United States to provide “One Call Total
Support” for a for , retail, wholesale, and distribution business
automation customer base.
Successfully provided best
in class service, sales, support, and consultation, including full and
incremental upgrades while meeting company objectives. Selected accomplishments
% increase in
multi vendor services revenue by developing and delivering formal presentation
to Dell and J.Jill executives, sales and deployment specialists. Participated
in the RFI and RFP process. This was completed in an effort to fully
utilize the Microsoft Certified Professionals on staff.
Achieved % year
end networking service revenue by developing and implementing new service
opportunities and creating a cultural change in service delivery expectations.
of unrecognized revenue by the development and implementation of Statement
of Work protocols resolving disparity of installation time purchased
vs. actual deliverables.
profitability of $K by surpassing financial goals on an annual expense
target of $.M at %.
employee productivity to % beating a targeted goal of % while maintaining
overall customer satisfaction by utilizing metrics of service engineers.
Anthony C. N.
Drove the personal
and career development of engineers to achieve certification for
Microsoft Certified Professionals, Sonic wall security, and Dell Servers.
Achieved % technology
sales upgrades through coaching, and directing staff members towards
meeting and exceeding the corporate objectives.
Developed and provided
training to national customer base related to networking and software
intrusions via non PCI compliant business practices.
Key member of national
networking solutions team that drove the development and implementation
of the current networking products and services. Selected for skills
related to relationships and success with GDC and Techsolve.
production by doubling my direct report responsibilities during a time
of economic short fall.
presentation that was utilized for the purpose of upgrading present
and future organizational capability by recruiting industry certified
Hand selected by
DeVry Institute of Technology to sit on their board and assist in the
development of the national Electronics Technicians syllabus.
Northern Regional Manager
– , Cooperative
Led the support operations
for a field engineers and education engineers staffed in the Northern
United States. Provided service, sales and education support coupled
with consultation and business automation solutions for customers.
Metropolitan NYC/NJ Regional Manager
– , Triad
Managed the support operations
for field engineers in Metropolitan NYC and New Jersey, providing
end user service, sales, support, and consultation, incremental and
upgrade sales for retail, wholesale and distribution business automation
solutions for approximately customers. The team consists
of frontline, customer facing service professionals and account managers.
Education and Additional Training
Associates Degree of Electronics,
United Electronics Institute, Tampa FL.
||Service Plus Leadership
Time Management Professional Selling Skills II
Key Results Management