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<pre>Array ( [var] => cut_url ) </pre> Resume for Alexander G. for Project Manager / Computer & IT Services in Chesterfield, Missouri. Search More Resumes for Project Manager on Resumark.com #AKIUDE868
 

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Resume for Alexander G. for Project Manager / Computer & IT Services in Chesterfield, Missouri




Occupation: Project Manager Industry: Computer & IT Services
Country: United States City: Chesterfield
State: Missouri ZIP: 63017



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ALEXANDER G. 

Chesterfield, MO,     ▪        ▪     
 
 
 
 

Senior IT MANAGER 

year experience in implementation of IT solutions for telecom industry. year experience in IT management, customer facing and client services. Used to working in different countries and in versatile corporate cultures, managed onshore and offshore teams. Strengths: 

  • Performance Orientation – Able to drive the technical processes that turn design ideas into working solutions on time and within budget. Effectively utilized corporate procedures to meet needed targets. Met or exceeded all budget goals. Strong desire to succeed.
  • Interpersonal and Persuasion Skills – Built and maintained a fruitful working atmosphere in all projects ever involved in. Built fruitful and deep relationships with customer and internal leadership. Effective verbal, written communication skills and presentation skills.
  • Leadership and Management Skills – Able to plan and execute complex management tasks with multiple teams, deliverables and geo locations involved. Able to motivate and lead direct and matrix employees.
  • Problem Solver – Handson expertise in diagnosis, troubleshooting and solving various technology and software problems.
  • Risk Management Met or exceeded all target objectives by identifying and tracking high risk areas, by implementation risk mitigation and contingency plans.
  • Adaptation Skills – Able to multitask, work under pressure, switch assignments and working environments quickly and effectively, fast pacer. Intelligent, fast learner and selfmotivated.
  •  
     
     
     
     

    PROFESSIONAL EXPERIENCE 

    AMDOCS USA, St. Louis, MO, Nov – Present 

    UVerse Senior Support Manager, AT&T Uverse project, Aug – Present

    Managed multitier support organization for AT&T Uverse operation.

  • Built Tier II support organization, developed working procedures and mode of operation. Planned and executed intensive, weeks long knowledge transfer from existing Tier II team.
  • Managed support technicians for fallout operation in onshore and offshore location.
  • Successfully negotiated support deals with subcontractors – Infosys and Cognizant.
  • On track to meet EBIT target of % for multiyear project.
  •  

    Senior Implementation Manager, QPASS Uverse project, Aug – Aug

    Managed implementation effort for QPASS digital content management and billing application as part of Amdocs Uverse solution for AT&T.

  • Successfully negotiated development contract $ Mil per software release and production support hosting agreement $ Mil for year deal. Met EBIT target of % for first software release.
  • Managed ten employees onshore and employees in offshore locations: India and Cyprus.
  • Worked closely with the delivery leadership to ensure that all client expectations are met or exceeded.
  •  

    PROFESSIONAL EXPERIENCE continued 

    Production Support Manager, OMS Uverse project, Oct – Aug

    Managed production support operations for the Order Management System OMS part of the AT&T Uverse project..

  • Built production support organization, created and successfully followed production support procedures. Met or exceeded production SLAs.
  • Managed onshore and offshore India, Israel support and development teams. Worked closely with the internal delivery team to ensure that all client expectations are met or exceeded.
  • Developed deep client relationships and used it to Amdocs advantage.
  •  

    IT Consultant, Order Management System OMS, Oct – Oct

    Provided consulting services to AT&T IT and business clients during implementation of several Amdocs projects.

  • Worked closely with AT&T IT, Business and Sales teams.
  • Coordinated work of onshore consulting and offshore development team to ensure that all client expectations are met or exceeded.
  •  

    AMDOCS ISRAEL, Raanana, Israel, Apr – Nov

    Development Group Leader, Order Management System OMS, Feb – Nov

    Managed developers. Participated in all stages of software development, including requirements capture and gap analysis, design and development of generic and customized solutions, onsite installation and configuration. Strong experience in integration between various applications including interfaces and mediators’ design and development.

  • Clients included AT&T SBC at that time, Bell Mobility Canada, Eircom Ireland, Excelcom Indonesia, Czech Telecom – Czech Republic
  •  

    Senior Software Engineer, Order Management System OMS, Apr – Feb

    Designed and developed core and customizable parts of application. Responsible for software integration, system tests and releases.

  • Reduced integration problems by % being a software integrator.
  •  
     
     
     
     

    PROFESSIONAL EDUCATION 

    – Matrix Management Workshop – Amdocs Training Facility, St. Louis

    – Customer Relationship Workshop – Amdocs Training Facility, St. Louis 
     
     
     
     

    LANGUAGES 

    English, Hebrew, Russian – all fluent 
     
     
     
     

    FORMAL EDUCATION 

    – Software Engineer, Israeli Engineers Society, Tel Aviv, Israel

    – Bachelor of Computer Science and Applied Math, Jerusalem College of Technology, Israel


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