RICHARD P.
C.
Goya Street,
Granada Hills, CA , USA ,
CIO/CTO/Director
SUMMARY:
Executive IT Management
Professional with over years of successful track records in providing
Global IT Product & Program and Project Management PMO/Six Sigma/C.e
Management, ISO/ITIL, BPR, MSP, Business Continuity Planning, Enterprise
Infrastructure and Telephony VOIP/Telecom/wireless
network Implementation & Data and Contact Center Management
& Deployments, Configuration & QA/Release Management/UAT,
SOX/Risk Management, full life cycle application developments, and enterprise
applications and data migration for large Healthcare/ Insurance System
Integration Projects and Banking/MNC Corporate matrix environments.
Extensive experience
working with Ecommerce Application Development .NET/ OAT Projects, SAAS,
CRM/ERP/SAP, Healthcare and Medical Centers, Data warehousing and Contact
Centers, as well as National Vendor Management & Private Labeling/Outsourcing/
CoSourcing.
Highly proficient
in SOWs, RequestforProposals RFP, RequestforQuotes RFQ, and evaluating
RFP responses and reports.
Single Point of
Contact for IT Program Management initiatives, metrics and reporting,
strategic project planning, Business Continuity Planning, resource management/finance/budgets
and strategic directions for multiple project objectives and budgets,
deliveries. Managed Schedules and Budgets, Risk and Issue management
and resolution RAIDSC in matrix environments.
Excellent portfolio
initiatives, Financial Analysis, ROI/Cost Benefit Analysis and Budgeting/Resource
Management skills and feasibility studies.
Six Sigma/PMO/ Portfolio
Initiatives/C.e Management quality practices and procedures as applied
to enterprise levels.
Effectively communicates
with clients, peers, and executive level management.
Global Banking Product
Management & EBanking/Ecommerce Technology Development Cost Benefit/ROI
Analysis, EDI, BB/Bolero & Supply Chain Management, SWIFT, ACH,
CRM, IT Technical Team/Data & Call Center/Telephony/Help Desk Support
Services Management, Telecommunications & Computer Operations and
Backoffice Operations/EDP Management, IT Service Outsourcings &
Vendor Management, IT Audit & Asset Inventory Management, Disaster
Planning & Recovery and Fed Regulatory/SOX/AML Compliance, Webbased
Internet/Ecommerce Technology Development .net/Websphere projects,
International Business Banking, Financial Institutional/Correspondent
Banking, Commercial & Corporate Banking Trade & Treasury/Cash
Management, Investment Banking/Venture Capital/retail & wholesale
Banking. US Citizen/HK Residency and Trilingual English & ChineseCantonese
& Mandarin.
CERTIFICATE: PMI
Certified Project Management Certificate California Institute of
Technology, COMPTIA Certified Project+ Professionalsame as PMP, Certified
Six Sigma Green & Black Belts Professionals, Certified Document
Imaging Architect CDIA+ Professional, CISA Training CISA Review
Course Certificate L.A. Chapter ISACA, Certified Financial Analyst/
CFA Level training, CISA /, MCSE Messaging & Security, Security+,
MCITP, MCT, MBSCPCRM, Oracle OCA, Cisco CCNA, CCVP & CCIE written
Voice.
PROFILE: Feb.
to Present
Program Manager PMO/C.e Management/Six Sigma CSSBB & CSSGB
Program Manager/PMO
Volunteer through the PMI Member organization networks
Business Continuity
Planning/BPR Mayo Clinic, Rochester / /
Provided BCP Plan for Mayo Clinic for Disaster Planning & Recovery
including
Alternate Site setup for the Clinic Operations and IT Infrastructure
and Personnel,
Safety and Security.
Program Management
PMO/Six Sigma/BPR NPO/Fed Government/HUD/Fannie Mae//LA Homeless Services
Authority/LA County / – Present
Provided PMO/Six Sigma framework for the Fed Government Agency/HUD/
Fannie Mae – Los Angeles Homeless Information Management Authority
LAHSA.Org including Business Process Improvement and IT Infrastructure
PMO/C.e Management/Six Sigma.
Worked closely with Government Agencies Nationwide and Funding
&
Tracking from Federal, State, County and City levels to pilot and production
rollouts the entire IT Infrastructure/Telecom/SharePoint/Web Applications
&
Portals/Automated Nationwide Homeless Management Information System
HMIS Tracking System with the rd Party Vendor Adsystech
and the
Homelessness Prevention and Rapid Rehousing Program HPRP authorized
by US President Obama.
/
– /
Senior Project Manager, PMO/Six Sigma/ITIL/ISO
months contract
Kaiser
Permanente USA, Pasadena, CA with Rose International/Prefer Vendor
Successfully
headed the Telecom VOIP and Enterprise Technical Infrastructure Program
Management & Applications Development &
Deployment. Successfully managed BPR
and gathered business requirements/
technical specifications from Regional Program Groups – Technical
& Telephony Infrastructure Program, Finance, Business Case &
Deployment, RFP/Budget, Governance & Stakeholder Engagement, Mitigation,
Migration/Deployment, Procurement, National Vendor Management Verizon,
EDS, Qwest, Nice System, Symon, Nortel
and PMO Groups in the matrix
organization.
Single Point
of Contact for PMO/Program metrics & reporting, strategic project
planning, resource management/finance/budgets & strategic directions
to KPIT Senior Management.
Managed Business
Process Improvement & Execution & Program Resource Management
& Assessment for Kaiser’s nationwide US$ Billions Enterprise
Technical Infrastructure, new Data & Contact Centers staffs/data
warehouse Programs – Telephony VOIP & Enterprise Infrastructure
Contact Center Solution Program Management $ million Budget &
over project teammembers & Procurement $ million project
budgets for services & equipments with Verizon & Nortel &
Technical Deployments SDLC/PMO/Six Sigma/ITIL/ISO with the Vendors.
Managed
Ecommerce Application Developments .net projects/SDLC
and over SQL/Citrix Servers Deployment Implementation,
SAP/CRM/ERP, QA/Release Management/UAT rollouts Projects
across the Regional US States Operation Centers Data & Contact
Centers Conversion & Deployment.
Managed Finance, Business case, Budgets
ROI/Cost Benefit Analyses, Resources/Labor Hours Estimates, Scope,
Vendor Bids, SOWs & legal RFPs, ASIS COST Model/OPEX & CAPEX,
Special Outside Consultants/VendorsSOW/direct contract hiring,
Program PMO issues/resolutions & crosstrack dependencies with
RAIDSC Risk, Assumptions, Issues, Decisions, C.e Control, Actions
Logs & Milestones Management, RFP/SOW, QA Tracking, Approval
process, Common Membership C.e Board & Schedule, Procurement
Order Tracking, Assets Inventory & Project Recommendations, Organizational
C.e Management executive level communications, training, C.e
adoption, Risk/Security Plan/SOX/HIPAA/OSHPD process management, QA
review & QC monitoring, Workforce Management & MS Project
/Sharepoint Server and all project files & critical information
for large, complex and matrix user groups.
Improved infrastructure
planning management, process management, project process definition,
project program management, project delivery practice development, communications
& documentations.
Ensured KPIT
program and process methodology/project deliverables and objectives
were executed within the established KP and KPIT organizational framework
and oversight processes workflows and processes. Revised and created
new business process to improve efficiencies of existing process.
Successful track
records in handling multiple priorities and program/projects for on
time on budget delivery and of high quality i.e. successful completed
NW st Regional Planning & Deployment Project, LA Contact
Center eTalk Replacement Project, LA Nortel Telephony Switch Mitigation
Project, LAMC & Los Robles Lab/Aspect Database Conversion Projects,
LAMC Mitigation EPIC/HIPAA/OSHPD Requirements & Citrix Servers
Deployment Projects, LAMC PBX Upgrade Projects, SCAL Clinical &
Lab site Testing & Production Implementation & GoLive Projects,
Symposium Lite & Hosted ACD Member Services Corona & Stockton
Projects and multiple AdHoc Projects & Deadlines with Business
Case, Finance, Legal/RFPs/Budgets, Deployment, Risks & Vendor Management
& Procurement Groups.
Monitored and ensured
successful delivery of all Technical & Telephony Infrastructure
Program Projects. Key advisor and provided inputs to Senior Management
teams on overall Enterprise Infrastructure/PMO accomplishments and goals.
Worked with Avaya,
Genesys, Siemens & Cisco VOIP Telecom products.
/
/ Certified Six Sigma
Green and Black Belts
University
of California, Los Angeles/Northrop Grumman Corporation, CA
Successful completed
the Six Sigma Automated Paperless Processing System Operations Center
Project manual processing to paperless processing/Webbased Product
Ecommerce Technology/ Supply Chain Deployment and Integration with Enterprise
Information Technology Infrastructure and Six Sigma Green &
Black Belt Certificate Programs
/
– /
Program
& Project Manager/Consultant
Banking
Information Technology & nonIT Project Management Consulting
Partnership with
SAS Network Solutions Cisco VOIP professional affiliation, Valencia
and nonIT Consulting
Business Analyst/IT
Infrastructure Project PMO/ITIL/ISO/Six Sigma and Financial & Budgetary
Project Management Consulting
Ecommerce .net
projects/SDLC for .com clients/Technical & Business Process
Improvements, Ecommerce/Automated Paperless/EDMS/ECM Processing
Center Deployment, ECS Integration,
including the support of a financial client with a direct number
and webbased Ecommerce .net contact application
Mortgage Banking
New Century Mortgage provided Technical consulting & assistance
and project management in rolling out the training program across
US States for the developed .Net application for the Mortgage Banking.
This included managing the Servers & networks, provided critical
feedbacks on the applications development and underlying security issues,
bugs, memory issues, deployment planning, testruns on the ghost images
for massive rollouts, error, web
based/SDLC/.Net infrastructure. UAT Testings on application layer
and web base security for their CBT rollouts, Funddirect.com and SMEs
Backoffice/ Data Centers. Provided Service Delivery & Vendor Services
& Communications to the clients and Data Center Implementation/Deployments,
Customer Training & Support Services, Data Center/Data Conversions,
HRMS, OAT, HA and BCP configurations, networking, telecom, relational
database systems, middleware, security, operations, Data Center/Data
Conversions/Automated Paperless Processing/EDMS/ECM Deployment/ECS
Integration projects, operating system installs, setting up server
teams, design and implementation and Cisco VOIP project management.
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