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<pre>Array ( [var] => cut_url ) </pre> Resume for TAHSEEN M. for Project Manager / Computer & IT Services in Toronto, Canada. Search More Resumes for Project Manager on Resumark.com #PMR2VMZSW
 

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Resume for TAHSEEN M. for Project Manager / Computer & IT Services in Toronto, Canada




Occupation: Project Manager Industry: Computer & IT Services
Country: Canada City: Toronto
State: Ontario ZIP: M6L 1B5



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Tahseen M.
, Redpath Circle Cell:
Mississauga,
LN R, Ontario
Objective
A challenging opportunity where my IT Project Management/ IT Manager and Technical skills will enable me
to contribute to the organizations success and allow for advancement
Professional Summary
• Over + years of experience in Project Management for IT services & Infrastructure Deployment. Managed
medium to large, complex, cross functional, cross regional projects and involved in all phases of project
implementation, from initiation through to closing, using project management methodologies and tools. Industry
experience includes managing multiple projects within budget & schedule. Also involved in communicating &
reporting project status to higher management, stakeholders, customers & users.
• Actively involved in Vendor relationship management and coordination of all project related interactions with
rd party solution providers, external vendors and support teams. Setting up & implementing SLAs, processes &
procedures.
• Managed infrastructure implementation and operating system platform migration project for Emirates Airline’s
outstation in + offices, with same number of servers & user base of +. Project of around USD . Million
budget for year time frame, delivered with significant savings on cost and time. Projects involved Server
Refresh, Technology upgrades, OS migration from WinNT to Win & Exchange . to Exchange
platform.
• Implementation of Infrastructure Support Model for airline’s remote offices, which involved extensive travelling
across the globe, for the Automation of new offices & office Moves including IT infrastructure & server room
setups.
• Managed Migration of legacy systems terminal based reservation and checkin system to LAN based
environment for Airline’s outstation offices around offices with + servers & a user base of + .
• Over + years of experience in Windows NT/ Exchange ./ & Active Directory. Providing client
server, LAN, WAN connectivity & Desktop solutions. It includes Installation, configuration, setup, support,
Problem & Incident management of above mentioned platforms.
• Over + years of experience in IT Customer support, providing nd & rd level problem analysis & solutions to
Remote users across the globe. Involved in the Automation of branch offices & implementation of IT services.
• Over + yrs of experience in Systems & Database Administration on IBM Main frames Systems. Handling
daily operational Procedures like running batch jobs. Keeping % uptime the online systems.
Technical Skills
• Assess the project deliverables and develop a project plan to ensure successful delivery of scope on budget and
schedule.
• Responsible for producing all project documentation such as Charter,
Project Management Plan, Schedule, Scope, etc. throughout the project
initiation, planning, execution, monitoring and closing stages
• Manage multiple Projects for IT Infrastructure, network and deployment & technology upgrade of IT solutions.
• Ensure timely and accurate reporting to project sponsor, steering committee, project team and other stakeholders
on the projectrelated milestones, deliverables, processes, issues and measurements in accordance with IT PMO
methodologies and guidelines
• Expertise in MS Project, Word, Excel, PowerPoint, MS Office suite.
• Installation, Setup, Maintenance and troubleshooting of Windows NT/Win & MS Exchange ./Exchange
, Active DirectoryPDC, BDC , Member & Standalone, Windows XP, Server, Desktop & Mobile
computing
• Implemented server backup & disaster recovery procedures & business continuity measures.
• Providing & supporting LAN/WAN connectivity solutions. Configuring & Implementing DNS, TCP/IP, DHCP.
• Creation, deletion & maintenance of User IDs & Mailboxes in Windows NT/Active directory & MS Exchange.
• Analyzing, diagnosing faults and providing nd & rd level support to users
from company’s + remote offices/sites world wide. Providing WiFi, Dialup
& Ethernet, ADSL, ISDN support.
• Installing/Configuring McAfee & Group shield, Rightfax, Arcserve Backup, GHOST Imaging.
• Training users & external Vendors in the use of above mentioned solutions.
Professional Experience
Regional controller – IT Projects
Current
Emirates Airline
• Managing Asia Pacific & Australasia region for IT related projects & services for the group.
• Reporting & communicating project status to project steering group, project team, stake holders & customers.
• Managing multiple Projects for IT Infrastructure, network and deployment of IT services.
• Preparing budget & schedule for assigned projects. Managing priorities, risks, issues, conflicts & changes.
• Managing + resources, assigning activities & responsibilities to the resources.
• Implementing Processes & Procedures for Cost containment and Customer
Service.
• Liaising with rd party vendors, like SITA, local PTT, Suppliers, Local IT
support etc.
• Liaising & coordinating with internal teams like, Messaging, Windows,
Network & S/W.
• Taking feedback and situation appraisals, tracking progress & preparing reports..
• Building project team for work delivery, resource recruitment and
management locally in Dubai and at the outstations.
• Providing training to vendors, customers/users & to internal resources.
• Have managed Emirates station startups, office renovations and
relocations, client and server platform upgrade and migration for Emirate’s
remote offices around the globe.
IT Senior Network Engineer
Emirates Airline
• Managed, planned & Implement IT services at Airline’s outstation offices worldwide.
• Installed, supported and administered Windows NT/Win & MS Exchange
./Exchange Servers & active directories PDC, BDC, Member &
Standalone servers.
• Implemented server backup & disaster recovery procedures.
• Configured, implemented & supported DNS, TCP/IP using DHCP server.
• Created, administered User IDs & mailboxes in Windows NT/Active directory &
MS Exchange.
• Administered Setup, configuration & Support of Mobile computing on
Win/NT/Win XP OS.
• Provided nd & rd level support to company’s remote offices/sites & users
around the globe.
• Provided WiFi, Dialup & Ethernet, ADSL, ISDN support.
• Installed & configured McAfee & Groupshield, Rightfax, Arcserve Backups.
• Trained users & external Vendors in the use of above mentioned solutions.
IT Network Engineer
Emirates Airline
• Performed duties as st & nd level Engineer at company’s IT Customer care Centre.
• Take & register fault calls over the phone & Emails for IT related issues.
• Provide st & nd level support to customers over the phone.
• Generate Incident & Problem reports to escalate to Technical experts.
SHIFT LEADER – MAINFRAME OPERATIONS
Emirates Airline
• System Administration & Database Administration of IBM Main frames System/, S/ Series & S/
computers. Network configuration and management using VTAM.
• Operations Experience in IBM Mainframe Computers IBM system , IBM
Series, IBM handling and maintaining online & Batch Jobs. Handling
daily operational Procedures like running batch jobs. Keeping % uptime
for Airline reservation & Cargo systems.
COMPUTER OPERATIONS OFFICER

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