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<pre>Array ( [var] => cut_url ) </pre> Resume for alessandro L. for Project Manager / Computer & IT Services in Roma, Italy. Search More Resumes for Project Manager on Resumark.com #QI2H584VY
 

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Resume for alessandro L. for Project Manager / Computer & IT Services in Roma, Italy




Occupation: Project Manager Industry: Computer & IT Services
Country: Italy City: Roma
State: Lazio ZIP: 00100



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Europass C ur r i c u l u m Vitae Personal information First names / Surnames Address Mobile Emails Nationality Date of birth Gender Alessandro L. Rome Italy + Italian October Male Work experience Dates Occupation or position held Main activities and responsibilities / / Delivery Program Manager DPM role : Main focal point and leadership support within European IBM Delivery Center Poland SwissAustria account. Main tasks : Service & Quality : KPIs mesaurements, reporting, RCAs, meeting Status, Service Issue resolution. Finance : claim vs Headcount, Efficiency, Cost saving, Overtime, education and travel cost Compliance & Audit : MSOW SSOW, Risk management Audit support Business Development ALPS Market within Polish Delivery Center. IBM Wroclaw Poland IT February June Customer Support Manager for Italy Service Management Customer Support Manager : Management of all production Issuies related to Italian account Service Management, ITSecurity, Server Operations,Fianance,Audit Daily reporting with Executive manager in Italy, Czech republic and Poland. People Managment within italian service. Quality tracking over all activity in progress and relevant Issue RCA, AP,KPI Quality metrics. Business Development Italian Market within Polish Delivery Center. IBM Ul. Muchoborowska, Wroclaw Poland IT April February Compliance Administrator on Server System Operatorations IBM Country To Country transfer project. Compliance admnistrator : Reporting of relevant delay in the process. Tracking of relavant Issue and find out possible solutions using Root Cause Analysis methodologies. Central Europe system operations weekly reporting Italy, Poland,Czech Republic, Unghary and presentation to Account owner. Quality Analyst. Defect detection, RCA, Acion Plan development. IBM CZ IBM PL For more information on Europass go to © European Union, Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Page / Curriculum vitae of Alessandro L. Ul. Muchoborowska, Wroclaw Poland Type of business or sector Dates Occupation or position held Main activities and responsibilities IT July April IT Specialist IBM Delivery Center in Brno End User support : Incoming technical issues management on following system : .ZOS Mainframe .AS .SAP GUI interface .Wintel .Unix IBM Brno Czech Republic IT Mar May Business Development CITIBANK Sales Agent : Management and development customers portfolio. Developing direct customer relationship. Weekly quality report trough specific IT tools. Transcom V.le Francia , Lecce Italy Sales BD Oct Mar Employee in a project finance consultancy firm Project manager assistant : Assistance to business plan redaction and followup. Progect monitoring tracking relevant finance issue and report directly to chief financial officer quality data. P&G Finance Mare Nostrum Romae Viale America, , Rome Italy Consultancy Feb Oct English work/study experience English education during the morning and various job experience in the afternoon and evening due have direct contact with peolpe to develop listening skills. English School of London London United Kingdom Life experience Sep Nov Call Center Sales Inbound Customer service for "Carta Si" into a credit card issuer. Back office activity issues problem data tracking. Contact center Incoming call from customer managed trough specific IT tools. BFS Rome Italy Customer care Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Page / Curriculum vitae of Alessandro L. For more information on Europass go to © European Union, Dates Occupation or position held Main activities and responsibilities Aug Aug Sales Contact Center TELEFONICA Support Agent. Main responsability was delivery an information service and answering to incoming issues from customer using several specific IT tool. Atesia Rome Italy Service Mar Jun Assistant Project Manager Business Development Cemetel was a specialized company for projecting, construction, installation, maintenance and consolidation of pylon towers for Radio, Television and Mobile. My main duty was manage business to business customer relationship and supporting project manager in Business Developing activities. Cemetel Rome Italy Telecomunication IT Oct Jan Data entry IT operator Cemetel was a specialized company for projecting, construction, installation, maintenance and consolidation of pylon towers for Radio, Television and Mobile. My main duties was to update telecommunication system and checking data to find out problems in the system. Cemetel Rome Italy Telecomunication IT Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector Education and training Dates Title of qualification awarded Principal subjects / occupational skills covered June ITIL Certified IBM IT best practices for IT Service Management ITSecurity Principles. Project mangement principles. Service Management principles. IBM Wroclaw Poalnd September March IT Learning IBM Practical and Elearning Technical training basic level on : .ZOS mainframe .AS .SAP Admn .Wintel .Unix Soft and people managment internal training. ITsecurity internal training. Name and type of organisation providing education and training Dates Title of qualification awarded Page / Curriculum vitae of Alessandro L. Name and type of organisation providing education and training Dates Title of qualification awarded Principal subjects / occupational skills covered IBM Brno Poland Nov May Master Executive For more information on Europass go to © European Union, Principal subjects / occupational skills covered Name and type of organisation providing education and training Dates Title of qualification awarded Principal subjects / occupational skills covered Name and type of organisation providing education and training Dates Title of qualification awarded Principal subjects / occupational skills covered Name and type of organisation providing education and training Master Executive Financial, Administration and Controlling STOGEA School of management Lucca Rome Italy Nov Sep Economy Graduate st level Economy, Managment of services company. Università Cattolica del Sacro Cuore Rome Italy Sep Jul High School Degree Science, Mathematics, Latin. Ist. Salesiano "Villa Sora" Rome Italy Personal skills and competences Other languages Selfassessment European level * Understanding Listening Reading Speaking Spoken interaction Spoken production Writing English Spanish / Castilian Russian B Independent user B Independent user B Independent user B Independent user B Independent user A Basic User A Basic User A Basic User A A Basic User Basic User A A Basic User Basic User A Basic User A Basic User A Basic User * Common European Framework of Reference CEF level Social skills and competences Team building attitude. Strong attitude to lead people. Excellent ability to adapt to multicultural environments. Organisational skills and competences Tireless ability to improve myself. Ability into deepdive investigation problems and find out solutions under pressure. Clear vision of the " Big picture". Computer skills and competences ITIL Certified Trading Online. Driving licences B Page / Curriculum vitae of Alessandro L. For more information on Europass go to © European Union,

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