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<pre>Array ( [var] => cut_url ) </pre> Resume for Daniel D. for Project Manager / Computer & IT Services in Hellerup, Denmark. Search More Resumes for Project Manager on Resumark.com #QQ8YOUBWJ
 

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Resume for Daniel D. for Project Manager / Computer & IT Services in Hellerup, Denmark




Occupation: Project Manager Industry: Computer & IT Services
Country: Denmark City: Hellerup
State: Kobenhavn ZIP: 2900



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Curriculum Vitae Daniel E. D. OVERVIEW: An experienced Technical Solution Manager/Solution designer, with a proven track record from EMEA and Global IT outsourcing deals. Strong PRINCE project manager, with endtoend large/complex project experience from extensive varied client environments. High adaptation levels and a great performer in cross function roles Highly motivated professional that never loses focus on the client&;s value proposition and maintaining the integrity of own organisation. From a technical offering and support background, experienced in project delivery, Business analysis, Risk management, Offering and Solution design, Client relationship management, Bid phase, Contract management and Sales of global IT outsourcing solutions. CAREER HIGHLIGHTS INCLUDE: As Senior Project Manager, managed to start up and execute major project in the summer holiday season with a limited set of resources and stakeholders. As Technical Solution Manager, was successful in implementing a transition operations model for Request for Service RFS for a major customer, with a troubled transformation project ­ Had a positive impact on the contract renegotiations which was followed by a contact signing. As Offering Architect, successfully performed business requirements analysis, solutions design and selling of IT solutions for + EMEA based managed services customers, with a revenue value in the region of million. nd As Level Support, resolved + critical high profile customer issues, maintaining and regaining client satisfaction. Client/Customer list: J.Lauritzen Shipping, Bombardier Inc, SONY UK, Intel Europe, Århus Kommune, SuperGros, Dan Aktiv, FONA, Rejekortet, Little Chef, Super Best, Ministry of Defense MOD, Man power, Adecco, Undervisningsministeriet, Beauvais, IBM, DELL, Spoerle, Danske Spil, Toms Gruppen, US Army, South African Local government, Tesco, Williams F Team, Furesø Kommune, FIH, Shipping, Getronics, Fujitsu DK, Nord Data and more CAREER HISTORY: June to August Project Manager: Fujitsu Denmark A/S Senior Project Manager, responsible for Global IT infrastructure Transition and Transformation project. Outsourcing deal with Shipping Company May to May Technical Solution Manager: IBM Denmark A/S Responsible for the development and sales of IBM Global Services solutions and value directly to Customers. By using a combination of IBM and nonIBM offerings, services, labour, assets, hardware, and software products Lead in the creation of the value proposition, the solution and associated Owner of the solution budget Responsible for the Design Technical Solutions and Solution delivery method Plan/estimate transition and transformation projects August to April IT Accountant Senior Consultant: Ernst & Young DK Responsible for performing IT risk analysis of Audit clients Advisory input to overall audit strategy Project management of individual it audits Responsible for generating sales leads bases on risk analysis Involved with internal quality improvement process December to December Enterprise Solutions Coordinator Project Manager: Dell UK Responsible for services requirements analysis of Dell enterprise solutions Bid desk Team leader Responsible for RFQ process and selection of bids Controlled final pricing and statements of work creation Maintained strategic Dell partner management Involved in development of new quoting process through BPI Six Sigma Black Belt project , impacting the whole business model by utilizing/consolidation of existing toolsets Esthersvej , TV Hellerup Mobil + Curriculum Vitae Jun to December IT Offering Architect/Project Manager EMEA Infrastructure Managed Services: IBM UK Limited The above covered management of over , desktops and more than servers Led needs definition, design and implementation of a complete Remedy CRM solution to ITIL/ITSM standards to fully utilise the IT infrastructure to increase productivity Optimised business operations processes resulting in much improved response to clients Drove design and development of complete EMEA/Global technical education package As technical team leader, managed team to resolve customer issues to set OLAs/SLAs Project managed critical transition/transformation projects January to May nd LEVEL SUPPORT ENGINEER: IBM UK Limited a Responsible for provision of technical support for internal teams and EMEA accounts, maintaining set SLA targets nd reducing warranty costs via good analysis/troubleshooting Analysed escalation process to implement enhanced processes for better SLA results Developed new agent technical training package to improve speed and quality of learning Quickly resolved over critical client problems, promptly recovering strained relations Managed external vendor contracts, including technical skills transfer workshops June to January st LEVEL SUPPORT TECHNICIAN: IBM UK Limited Responsible for provision of technical support to both end users and IBM business partners, building on and improving already high levels of performance statistics Included endtoend technical troubleshooting for customer problems and pragmatic advice as required across the full order fulfilment lifecycle, from pre to post sales Developed and delivered new helpdesk training package to the rest of the team members to NETWORKS ADMINISTRATOR/RESEARCHER: Bygge Information A/S Responsible for both ongoing reactive and preventative administration activities in a LAN environment of over users, including planning and implementing of all key tasks August ­ until today Charity volunteering helping the homeless Coaching of multiple nonprofit organisations, such as: o Foreningen mand o Citizen o IAspire Volunteer project manager of substantial building renovation project in own apartment building EARLY CAREER INCLUDES: FrontDesk Service Manager ­ Radisson SAS International Hotels PROFESSIONAL & TRAINING: All through various inhouse and external training programmes IBM Team management/leading, working and motivation techniques IBM Project management foundation and PRINCE practitioner certified IT Architecture training, ITIL & ITSM courses ITIL Foundation certified Six Sigma Yellow & Green Belt Education Multiple negotiation, coaching, assertiveness, empowerment and customer services courses Additional administrator training include Remedy ARS, Siebel CRM, Linux Redhat Dell Enterprise & EMC SAN Training IBM Tivoli system management IBM Virtual Helpdesk & Blue base platform management IBM Netfinity & xseries Server products; IBM ThinkVantage product suite EDUCATION & QUALIFICATIONS: Cand. Polit Economics ­ University of Copenhagen Degree not obtained Danish Gymnasium `A&; level/GCSE equivalent PERSONAL: st Born Copenhagen December, Full clean DK Driving Licence Interests include Cinema and Cultural experiences Music and Art, Kite surfing, Snowboarding, Sailing, Running and Body SDS, Tai Chi and World Travel. Languages include native Danish and English at negotiation level Nationality Danish References available upon request Daniel E.D. Esthersvej , TV Hellerup Mobil +

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