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<pre>Array ( [var] => cut_url ) </pre> Resume for John C. for Project Manager / Computer & IT Services in Lees Summit, Missouri. Search More Resumes for Project Manager on Resumark.com #S2IVS6W4V
 

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Resume for John C. for Project Manager / Computer & IT Services in Lees Summit, Missouri




Occupation: Project Manager Industry: Computer & IT Services
Country: United States City: Lees Summit
State: Missouri ZIP: 64063



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QUALIFICATIONS SUMMARY

Distributed Infrastructure – Database Software Currency – EndofLife Server Replacement Mainframe 

Project Manager with widely varied background and experience with proven ability to get a project moving and meet deadlines. Recognized for ability to identify and remove obstacles to project completion. Cando Project Management Professional – PMP with customer service skills and certification as a teacher. Proven teambuilding ability for geographically dispersed team from across the globe. Created and presented training courses in distributed, mainframe, and formal educational positions. Organized leader in a fastpaced environment who can ensure deadlines are met every time. 

Professional Experience 

Genesis , Kansas City, MO        Present 

Technical Project Manager Consultant Bank of America Corp

Gathered Business and Technical Requirements, requested project resources, made cost estimates, determined risks and mitigation, and created MS Project Plans and WBS.

  • Used Agile and Waterfall project management methodologies to fast track server buildouts
  • Forecast labor as well as capital expenditures, tracked variances, mitigated outofvariance situations
  • Managed Resource, Software, and Change Request submittals and approvals. and procured hardware
  • Completed Risk/Issue assessment, devised mitigation plans
  •  

    SprintNextel, Overland Park, KS         

    Project Manager – Enterprise Rationalization – Clarity Implementation

    Identified and mitigated impacts to existing, downstream software tools of the Clarity product transition. Determined which applications could be retired and which were to be sustained. Reported findings to Executive Lead Team.

  • Retired % of downstream applications, saving Sprint several thousand dollars a year in development costs
  • Used Agile project management methodology to determine impact of the implementation of Clarity
  • Gathered system requirements and facilitated signoffs
  • Completed Risk/Issue assessment and devised mitigation plans
  •  

    Project Manager – Infrastructure – End of Life Hardware

    Built out new server hardware and retired the old on several simultaneous projects. Moved application code, files, and databases to the new hardware using mainly a waterfall project management template.

  • Enabled recovery of software licenses and the reuse of hard drives, saving thousands of dollars each time.
  • Created project plans in MS Project and drove completion of engineering documents
  • Facilitated meetings to discuss progress, status, and accomplishments with a globally dispersed team
  • Maintained scope of projects and completed within budget and ontime
  • Coached and rewarded performance of team members
  •  

    Project Manager – Infrastructure – Database Software Currency

    Planned and prepared schedules for server preparation prior to software binary install for Oracle, DB, and SQL server. Upgraded database software on + servers including SUN, AIX, LINUX, HP, and Wintel

  • Removed old binaries, which enabled recovery of duplicated software licenses, saving thousands of dollars
  • Recognized for ability to identify and clear obstacles to completion on project that was months schedule. Completed months of objectives in only months and never missed a deadline.
  • Coordinated multiple, complex projects from Design through Development, Testing, Deploy, and Warranty
  • Completed Risk/Issue assessment and devised mitigation plans
  • Facilitated meetings to discuss progress, status, and accomplishments with a globally dispersed team
  • Created project schedules within MS Project software and ensured all parties adhered to the work packages
  • Coached and rewarded project team performance
  •  

     

    Professional Experience

    Continued 

    Project Manager / Course Administrator – Mainframe – ESP

    Designed, developed, and delivered over hours of training for transition from CA to ESP, a new mainframe software package. Determined scheduling solutions for new product.

  • Filed for US Patent for solving an issue with the new software
  • Defined and scheduled needbased training, including Train the Trainer and Executive Team members
  • Assessed effectiveness of training and made changes based on systematic analysis
  • Created scheduling templates that improved efficiency and reduced errors, saving time from development to production
  • Served as Subject Matter Expert S.M.E. within mainframe Production Services Team
  •  

    Systems Administrator – Mainframe Scheduling

    Coordinated efforts to streamline batch processing and resolve conflicts in schedules

  • Applied scientific method of analysis and hypothesis testing to eliminate scheduling conflicts and reduced processing time by %
  • Scheduled batch processing jobs to maximize efficiency and avoid abends utilizing JCL, CA, and ESP
  • Standardized and wrote many internal procedures on mainframe scheduling
  • Enforced standards for application code prior to implementation to production environment
  •  

    Systems Support Analyst – Mainframe Production Control

    Monitored and controlled mainframe batch processing

  • Resolved abends through problem solving skills and knowledge of JCL, CA, and OMEGAMON
  • Ensured Service Level Agreements were met and schedules were completed on time
  •  
     

    AT&T, Kansas City, MO          

    Data Processing Associate III – Mainframe Production Control

  • Resolved mainframe processing issues through JES, TSO, JCL, CA, and OMEGAMON
  • Ensured the completion of all batch processing schedules
  •  

    Customer Service Specialist / Course Administrator

    Intercepted customer complaints and implemented problem resolutions

  • Wrote proposal for and was awarded Malcolm Baldridge Award for excellent team performance
  • Awarded Top Ten Percent Performance consecutive years
  • Developed and wrote procedural handbook used by AT&T Customer Service Reps
  • Resolved escalations of customer issues from Customer Service Reps
  • Trained new hires within the Customer Service Division
  • Analyzed individual performance and coached them to improve deficiencies
  • Researched problems and solved through scientific analysis and hypothesis testing
  • Resolved customer issues/complaints on first call within time restraints
  •  

    Education: 

    PROJECT MANAGEMENT INSTITUTE – Newton Square, Pennsylvania

    Certification as a Project Management Professional – PMP 

    UNIVERSITY OF CENTRAL MISSOURI – Warrensburg, Missouri

    Master of Arts in Theatre Production

  • Graduate Teaching Assistantship Double Teaching Assistantship second year
  • First Graduate Assistant allowed full control over theatre production
  •  

    UNIVERSITY OF NORTHERN IOWA, Cedar Falls, Iowa

    Bachelor of Arts in Communications

  • Teaching Certification – Communications / Psychology / Debate

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