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Lake Mills, WI • M: •
Project, Program Development, planning and implementation
manager focused on complex IT infrastructure and business process implementations.
Experienced with working in organizations requiring cross organization
communication, planning and teamwork to achieve success. Business
process functional expertise in finance, accounting, compliance, marketing,
semiconductor manufacturing, business partner management, field sales,
telesales, direct marketing, ebusiness and ecommerce.
Defined, sold, implemented and managed IT solutions, by building teams
and working with partners to meet client expectations. Strong
communication, planning and leadership skills with ability to analyze
problems, present solutions, and manage projects to completion.
Recognized for quality, efficiency and integrity in achieving business
and technical goals, and deploying cost effective solutions. Thrives
in a fast paced and changing environment.
in program and project management, relationship and contract management,
consultative solution selling, , managing
vendor and distributed teams, business acumen, ERPcapacity management,
timekeeping, asset management, accounting, budgeting, product costing,
pricing, CRMcustom relationship management, HR–applicant tracking,
training, systems and business analysis, cost engineeringROI, IT service
management, demand generation programs, web/interactive marketing, partner/vendor
management, decision support and collaboration project & portfolio
management, MS Office tools, SharePoint, Lotus Notes, Focused
on implementing change based on using best practices and standards ITIL,
CA Computer Associates
– Waukesha, WI Present
Account Director Software
Sales & Implementation
risk and compliance, security and infrastructure management solutions
in healthcare insurance and financial services organizations.
Focused on crossorganization operations challenges that required business
units and IT missions to understand and establish best practices based
on standards. Implemented process improvements through automation
of those best practices with IT vendor solutions.
X infrastructure monitoring and performance management solution,
projected to achieve a $.M/year cost savings through reducing network
and systems outages.
in the Central Region. Exceeded Objectives: %.
– Project Management
and project management support to a financial services company where
the project objective was to define and then transform a $ million
business operations and IT infrastructure environment, to support significant
business growth through entry into new markets and offering new products
Completed an assessment
of current operations, definition of a future state business operations
model, highlevel solution design and cost justification ROI.
Determined that a the solution would not meet $.M/year savings objective.
Safe Bridge Solutions
– Madison, WI
Broadlook Technologies – Milwaukee, WI
Director of Strategic
and integrated Broadlook Internet search applications with employee
applicant tracking and CRM solutions. Determined recruiters are
the primary market for Broadlook applications.
managed interactive demand generation programs, leveraging industry
experts to drive participation in ongoing liveinteractive webinars.
Participation levels ranged from to persons.
Deployed and managed
marketing automation tools and processes, to promote Broadlook products
via web and email marketing tactics, and to track prospects through
the sell cycle to close.
Sold Broadlook products
via outbound telesales calls and live interactive software product demonstrations.
Programs Manager – IBM Headquarters, Armonk, NY
Defined a new industry
leadership marketing position focused on driving the evolution of the
Internet as a platform to extend the traditional business model to reach
customers and partners. In November , IBM successfully announced
a new industry leading, marketplace changing strategy, ebusiness on
demand. Required intensive communication, collaboration and team building
with many missions and brand level executives to arrive at consensus.
Teamed to complete
marketplace assessments, define gotomarket segments, define new business
design and market communication strategy. Created the ebusiness on
demand market segment program execution strategies and associated sales
channel enablement plans.
Managed and supervised
effective use of the technical ebusiness on demand messaging content
used for sales material, interactive web tactics and sales event by
all IBM missions. Created and organized content strategy and participated
in Customer and Partner conferences.
and Alliance Programs Manager –
Defined and implemented
direct marketing and telesales campaigns to sell multiple IBM brand
products in the K, state and local government markets. Within
days successfully launched a multitactic campaign to sell multiple
PC Brand products to three market segments in states using two telesales
Defined and implemented
new sales approaches and programs to accelerate the startup of ibm.com
for IBM’s PC Division; mission exceeded $ billion in sales in first
Sold, closed, implemented
and managed ecommerce affinity marketing programs with Fortune
customers. Programs included joint marketing, member purchase, employee
purchase and resale programs that drove consumers to shop and buy at
custom ibm.com websites and the supporting telesales center. Responded
to many complex RFPs, negotiated contracts, defined merchandise offer
and communication plans, planned and executed campaigns, maintained
online store and telesales support teams. Improved selling, ordering
and fulfillment procedures and operations.
implemented and managed one of the top performing BC ecommerce business
models with the Amway Corporation. September , launched an ecommerce
program to sell PC products to Amway Distributors. Within first three
months generated $M in sales via the web and telesales support Team.
North American Program Manager /
White Plains, NY & Atlanta, GA
Program Manager – Southeastern & Midwestern United States
Sold and implemented
data center zSeries, S/ and networking solutions through the design
and implementation of a package offering consisting of hardware, software,
maintenance, services and financing, resulting in years of success
in exceeding our annual revenue objectives.
Focused on sales
and sales execution process improvements, and building a cost effective
and feasible direct marketing and telesales support structure for mainframe
Defined, and implemented
and managed a $M direct marketing and telesales inbound, outbound
& premier service program that supported driving mainframe hardware
and software sales of $M.
Teamed with brand
marketing to improve the telesales and business partner channel execution
by simplifying structure of packaged offerings and implementing new
coverage strategies with telesales, technical support and direct marketing
tactics. Identified products, solutions, operational processes and procedures
to route business through the Telesales and Business Partner Channels.
Defined and executed
communication programs to maintain customer relations and create awareness,
including an ongoing enterprise customer conference call series, city
seminar series, executive conferences, electronic mail subscription
services and executed demand generation programs through mail, email,
telenurturing and other sales call tactics. S/ Customer Conference
Call series, ran for years; .
Project Manager /
Business Process Consultant / Systems Engineer
VM, MVS, VSE and midrange OS/ software & hardware technical
support to customers in the public sector K, state and local market
segments, communications and software industries; primarily Insurance
Industry. Measurement was based upon sales results and customer satisfaction
complex projects and performed Joint Application Development consulting
engagements. Engagements varied from roll out of applications,
software and hardware upgrades across an Enterprise in North America
to defining new business requirements for Georgia Department of Labor..
development and marketing support for Business Partners developing or
migrating software to an IBM platform. Technical skills were in
LAN technology, database SQLDB, mainframe zSeries, AS/ iSeries
and PC WindowsOS platforms and associated LAN servers.
resulted in promotion to Regional and North American program management
Financial Planner and Analyst
/ Project Manager / IT Consultant /
Burlington, VT IBM Semiconductor
Manufacturing / Atlanta, GA – IBM Finance Headquarters
models. Managed the pricing for IBM Education and Special Bid
and implemented the Information Center concept delivering handson education,
applications spreadsheets, word processors, databases, graphics, email
and calendar and PC hardware to a noncomputer literate community.
Defined and audited
Manufacturing finance systems ERP, Timekeeping, Asset Management
and implemented applications to model semiconductor manufacturing lines;
implemented capacity planning and utilization models for the Semiconductor
Marketing Series, HTML & Dreamweaver Programming, UW Madison,
Engineering, University of Wisconsin, Madison, WI
Industrial Engineering, University of Wisconsin, Madison, WI