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<pre>Array ( [var] => cut_url ) </pre> Resume for Dennis M. for Quality Assurance / Control / Computer & IT Services in Tulsa, Oklahoma. Search More Resumes for Quality Assurance / Control on #GR2QTXK8O

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Resume for Dennis M. for Quality Assurance / Control / Computer & IT Services in Tulsa, Oklahoma

Occupation: Quality Assurance / Control Industry: Computer & IT Services
Country: United States City: Tulsa
State: Oklahoma ZIP: 74133

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Dennis Byron M.


S. th East Ave        Home:

Tulsa, OK        Cell:     

Lean Six Sigma Black Belt 

Decisive, handson, results oriented quality professional with extensive experience in project planning, management, and execution experience with the ability to support multiple projects simultaneously in a matrix organizational structure.  Successful completion of projects resulting in over $M in savings.  Demonstrated ability in assessing problem areas and developing solutions resulting in increases in both profitability and productivity. 

  • Lean and Six Sigma
  • Problem Analysis
  • Process Mapping
  • Performance Optimization
  • Process Control
  • Voice of the Client
  • Project Management
  • Control Planning
  • Statistical Analysis


    to  Present   Enterprise Services formerly EDS 

    Business Process Improvement Consultant.  Lean Six Sigma Black Belt working on business process improvements across a wide range of areas.  Over $M saved annually for the company as a result of my projects.  Completed projects include Service Request Delivery, Storage Billing, Server Standup, and Server Decommission.  Current projects include process improvements for Asset Management, IP address control/audit, Server configuration control/audit, and developing a global framework for Account Governance.  Also assist other Black and Green Belts with their projects as well as conduct Breen Belt training.  Currently mentoring two new Green Belts. 


    Business Delivery Manager.  Responsible for endtoend design and delivery of midrange solutions for our clients.  Worked closely with all delivery towers to develop solutions to client requests and ensure they met the customer needs and were delivered in a timely manner.  I also, trained new Business Delivery Managers in contract issues, estimation procedures, and delivery of solutions. 


    Contract Delivery Specialist.  Responsible for client contract interpretations and issue resolution in support of the Client Account Team.  Coordinated with Business Delivery Managers and the client to resolve contract related issues with regard to  solutions to service requests and the pricing of  those solutions for presentation to the client.   



    Global Request Manager.  Responsible for all aspects of preparing estimates, bids, and proposals for clients.  Coordinate with Tower managers and Points of Contact to establish solutions to service requests, detail those solutions, and price those solutions for presentation to the customer.  Once approved, coordinate with Tower Resources to establish the project and move to delivery status.  I also performed as Coordinator of the Solution Review Board for all solutions for all clients. 


    Senior Project Manager.  Responsible for all aspects of managing the integration of two major airlines.  This effort was an endtoend responsibility from project planning to project closure.  I was also responsible for Help Desk, EMail, and Change Management for this project. 


    Electronic Performance Support Systems, Supervisor. Managed fifteen people in the development of a Knowledge Base System and OnLine Reference Electronic Performance Support System EPSS software.  I concurrently managed development, implementation, and deployment of five other related projects.   

    Senior Technical Training Specialist.  Led a group of instructors in the successful development and presentation of a nine week course to client electronic technicians on ECA's Optical Character Reader OCR system. Used Instructional Systems Development ISD procedures in all phases of development and presentation.  The course ran for a period of two years and was the first of its kind for the company. 


    Technical Instructor/Crew Chief.  Nine of ten years in the USAF were spent as a Master Technical Instructor at the Keesler AFB and Tyndall AFB Technical Training Centers.  Developed courseware using ISD methodology.   


    Collin County Community College, McKinney, Texas, major in Computer  

    Currently enrolled in KennedyWestern University pursuing a BS degree in Engineering. 


    American Society for Quality – Tulsa Chapter – Marketing Chair 


    EDS Award for Excellence

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