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S. th East
Tulsa, OK Cell:
Sigma Black Belt
Decisive, handson, results
oriented quality professional with extensive experience in project planning,
management, and execution experience with the ability to support multiple
projects simultaneously in a matrix organizational structure.
Successful completion of projects resulting in over $M in savings.
Demonstrated ability in assessing problem areas and developing solutions
resulting in increases in both profitability and productivity.
Lean and Six Sigma
Voice of the Client
Enterprise Services formerly EDS
Process Improvement Consultant. Lean Six Sigma Black Belt
working on business process improvements across a wide range of areas.
Over $M saved annually for the company as a result of my projects.
Completed projects include Service Request Delivery, Storage Billing,
Server Standup, and Server Decommission. Current projects include
process improvements for Asset Management, IP address control/audit,
Server configuration control/audit, and developing a global framework
for Account Governance. Also assist other Black and Green Belts
with their projects as well as conduct Breen Belt training. Currently
mentoring two new Green Belts.
Delivery Manager. Responsible for endtoend design and
delivery of midrange solutions for our clients. Worked closely
with all delivery towers to develop solutions to client requests and
ensure they met the customer needs and were delivered in a timely manner.
I also, trained new Business Delivery Managers in contract issues, estimation
procedures, and delivery of solutions.
Delivery Specialist. Responsible for client contract interpretations
and issue resolution in support of the Client Account Team. Coordinated
with Business Delivery Managers and the client to resolve contract related
issues with regard to solutions to service requests and the pricing
of those solutions for presentation to the client.
Request Manager. Responsible for all aspects of preparing
estimates, bids, and proposals for clients. Coordinate with Tower
managers and Points of Contact to establish solutions to service requests,
detail those solutions, and price those solutions for presentation to
the customer. Once approved, coordinate with Tower Resources to
establish the project and move to delivery status. I also performed
as Coordinator of the Solution Review Board for all solutions for all
Project Manager. Responsible for all aspects of managing
the integration of two major airlines. This effort was an endtoend
responsibility from project planning to project closure. I was
also responsible for Help Desk, EMail, and Change Management for this
to SIEMENS ELECTROCOM L.P.
Performance Support Systems, Supervisor. Managed fifteen people
in the development of a Knowledge Base System and OnLine Reference
Electronic Performance Support System EPSS software. I concurrently
managed development, implementation, and deployment of five other related
Technical Training Specialist. Led a group of instructors
in the successful development and presentation of a nine week course
to client electronic technicians on ECA's Optical Character Reader OCR
system. Used Instructional Systems Development ISD procedures in all
phases of development and presentation. The course ran for a period
of two years and was the first of its kind for the company.
Chief. Nine of ten years in the USAF were spent as a Master
Technical Instructor at the Keesler AFB and Tyndall AFB Technical Training
Centers. Developed courseware using ISD methodology.
Collin County Community College,
McKinney, Texas, major in Computer
Currently enrolled in KennedyWestern
University pursuing a BS degree in Engineering.
for Quality – Tulsa Chapter – Marketing Chair
EDS Award for