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James T. H.
a challenging position as a Software/IT/Hardware Tech and the possibility
of career advancement.
Skills & Knowledge
Ample Knowledge in UNIX, Shell, AS, Active Directory, Domain User
Accounts, Microsoft Exchange, Windows, Norton Ghost, System Servers,
MS/DOS, Windows Servers, Printer Troubleshooting, Hardware Replacement,
Software Testing, Networking, and ATM Machines.
– Current – IT / Systems Support Specialist / Owner
Remote Desktop Services, Marshall, OK
helping customers remotely over a secure network connection. Working
on site with customers, and offering advice on system performance. Consulting
with customer related questions. Fixing or troubleshooting any problems.
December – May
IT / Support System Specialist
First Technology Services, Abilene, TX First Financial Bank
Helping customers remotely over a secure network connection. Maintaining
network stability and making sure that our users are able to connect
to the network. Assist in helping reset network passwords. Configure
exchange email accounts, and make sure the user can login. Monitor and
make sure that systems are working at peak performances. Troubleshoot
a great deal of window and application errors, and make sure the systems
are up to date. Assist in new user setups, and help support over
users in a fast and reliable network. Building computers, and making
sure they are configured for our environment.
– November Owner / Computer
Oklahoma Computer Repair, Crescent, OK
Managed various customer systems as well as used technology to remotely
access customer systems and fix the problems. Did virus scans, and diagnosed
the PC environment. Set up firewall and LAN in Windows machines. Set
up web servers, replaced hardware, and did windows installations. A
lot of customers were house calls made by our company.
December – May
Technical Support / Phone Support
Creative Labs, Stillwater, OK
software support for customers with speakers, and soundcards, and other
Creative Labs products. Did phone support and email support for Creative
Labs. Helped customers troubleshoot problems with the products. Helped
customers return defective products over the phone. Offered advanced
replacements, and helped write knowledge base articles. I worked with
a team of people who had to meet a quota on our call times. Built computer
systems for the training department.
– May Computer Sales / Computer Hardware
Central Micro, Stillwater, OK
Kept an excel sheet with daily pricing and contacted businesses retail
stores by phone and email. I also attended daily meetings on upcoming
products and changes in the market as well as researched products.