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Warren R. B.
manager with senior level experience from top volume builders.
Sixteen years experience in quality control, project management, customer
service and warranty services. High rise, single family home construction
and remodeling expertise. Green construction verifier and tester.
Onthejob tradesmen supervisor. Budget conscious, sales savvy,
vendor liaison and implements best building practices.
||Remodeling Project Management
||Green Build Specialist
|NAHB Green Build Verifier
||Customer Service Manager |
|Quality Control Manager
||Construction Project Manager
||Special Projects Management
B. By B. Consulting LLC., Partner
April to Present
Perform indoor air testing,
water intrusion, mold and moisture testing, job site risk assessments,
and postclosed construction warranty assessments.
Review and develop operations
documents such as: scope of work, operational job descriptions, safety
manuals, training manuals, customer care manuals, homeowner care manuals
with NAHB required green product training requirements.
Certified NAHB Green Build
Verifiers. Our training services include an OSHA approved residential
hour construction safety training course, water intrusion and mold
prevention and protocol training, residential construction cycle time
and quality initiative training and customer care training.
Professional Home Warranty Services
Inc., Manager of Builder Services
Inspected contracted highrise
condominiums after completion of work by the general contractor GC
and prior to owners taking possession. Inspections include testing
functionality of all appliances, doors, plumbing, electrical, HVAC and
windows; inspected for damage or defects.
Arranged for the GC to replace
and/or make required repairs.
Conducted new buyer orientation
and walkthrough, explained all apartment features and functionality
Handled all customer service
within the st year warranty
Kimball Hill Homes, Director of Quality
Assurance – Sacramento, CA
Company troubleshooter for
final closeout of the company’s Ohio highend homebuilding division.
Performed warranty claim evaluations,
determination of liability, negotiation of claim settlement and conflict
resolution. Quality assurance included all inspections in the prefoundation,
predrywall and preclose construction stages.
Supervised construction of
homes during closeout of the division.
Supervised five customer service
and quality assurance representatives.
Managed nine customer care
reps handling construction defect issues for all closed communities
in the north San Francisco bay area totaling more than homes. Handled
due diligence, mold and water intrusion remediation, and served as point
of contact between homeowners, vendors, and attorney partners.
Skip B. Page
Director of Established Communities
– San Ramon, CA
October to July
Note: Lennar purchased US Homes Corporation
Managed nine customer care
representatives handling construction defect issues for all closed communities
in the north San Francisco bay area totaling more than homes for
one of the nation’s largest homebuilders. Handled due diligence, mold
and water intrusion remediation, and served as point of contact between
homeowners, vendors, and attorney partners.
July to July
Small custom builder in the
San Francisco bay area whose prime focus is high end construction and
restoration of historical buildings. Position encompassed sales, estimating,
project management and implementing best practices from previous work
experience in analysis of clients, contracts, closing documentation/signoff
sheets, homeowner maintenance, care packets, trend analysis and cycle
Hired and managed subcontractors
Customer care practices included
quality assurance resulting in a % increase in total contract sales
to . Contract sales doubled in .
Habitat for Humanity,
Interim Project Manager
January to April
month volunteer project
Volunteered as interim project
manager for a nonprofit homebuilder in Houston, TX. Involved with soliciting
donations from major corporations in the Houston area. Supervised
all aspects of home construction and training volunteers.
U.S. Home Corporation,
VP Quality and Customer Care – Houston, TX
Managed the customer care
department with six warranty service representatives and two staff.
Department covered first year warranties for more than homes.
Represented company resolving
customer complaints and restoring customer satisfaction for both division
and corporate level complaints.
Trained warranty representatives
using tracking programs to detect trends trend analysis in construction
to help prevent problems from becoming warranty issues.
Developed and presented new
Company achieved a JD Power
& Associates score of . with a customer satisfaction index of
Special Project: Wrote a new homeowner
manual presented to homeowners at closing.
U.S. Home Corporation, Senior Construction Manager Las Vegas, NV
& Houston, TX
Ran multiple job sites, trained
new superintendents, managed trend analysis.
Education and Training
Alvin Community College, Environmental Science – degree in progress.
Certified Green Build Verifier through NAHB
Member of the HBA of Greater Cleveland, Ohio
Volunteer: Special Olympics – Houston, TX