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Faton is a tenacious, diverse and results oriented professional with exceptional quality, project and information & communications technology management, experience who listens to customer needs in order to exceed expectations. He utilizes innovative leadership and interpersonal skills along with continuous improvement methodologies in developing, implementing and tracking plans to increase value. Multitalented and systems oriented in approach and style; proven to be people minded, with a sense of humor; clear thinking and the ability to get others to accomplish desired results. He&;s consulting expertise and experiences include: Root Cause Analysis, Systematic Problem Solving, Project Management, Quality Management and Information & Communications Technologies Management.
DCE GROUP, Pristina, Kosovo
Managing Director, Consultant and Trainer
AMERICAN UNIVERSITY IN KOSOVO, Pristina, Kosovo
RADIO TELEVISION OF KOSOVO, Pristina, Kosovo
Multimedia IT Show Moderator/Author
AMERICAN BANK later RAIFFEISEN BANK, Pristina, Kosovo
BRITISH ARMY, KFOR Mission, Kosovo
EDUCATION AND TRAINING
Master of Science Service Management,
Rochester Institute of Technology, Rochester, NY, USA
Bachelor of Arts Management Information Systems,
BSU, AL, USA
, Certified Lead Auditor for Information Security Management Systems ISO , Veridion, Canada
, Certified Lead Auditor for Quality Management Systems based on ISO Series, BVQI and IRCA
, Certified Quality Systems Manager from DGQDeutsche Gesellschaft für Qualität & European Organization for Quality
, Certified Internal Auditor for ISO Quality Management Systems, from DGQDeutsche Gesellschaft für Qualität & European Organization for Quality
, PMP Project Management Professional PM
, SME Business Finance Rochester Institute of Technology
, Certified ECDL examiner, ECDL
, Organizational Management Rochester Institute of Technology
, Business Planning and Marketing Rochester Institute of Technology
, Digital Telephony Systems Administrator, Panasonic
, Administration of Windows Networks, Agef
, Cisco Certified Network Associate, Cisco at iPKO Institute
, Linux System Administrator, SuSE
* Criteria for Promoting Regional Electricity Markets, capstone research paper,
* Book "Implementation of Quality Management System based on ISO : Practical Guide", Financed by: Education Development Center, Inc., Chapel Street, Newton, Massachusetts , Washington, DC, USA, .
* ISO : Checklist and Audit Guide,
* Project Management Institute, Member/PMI ID No.:
* European Organization for Quality, Member
* Institute for European and Political Studies, Board member
* Kosovo National Agency for Accreditation and Standardization, Technical Committee Member
There are three constants in life... change, choice and principles.
It takes less time to do a thing right, than it does to explain why you did it wrong.
Henry Wadsworth Longfellow
However beautiful the strategy, you should occasionally look at the results.
Luck is when preparation meets opportunity.
REFERENCES AVAILABLE UPON REQUEST