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<pre>Array ( [var] => cut_url ) </pre> Resume for Mary Anne K. for Consultant in Roselle, New Jersey. Search More Resumes for Consultant on #OS7I44V6D

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Resume for Mary Anne K. for Consultant in Roselle, New Jersey

Occupation: Consultant Industry:
Country: United States City: Roselle
State: New Jersey ZIP: 07203

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Mary Anne K.
Westbrook Court
Roselle, NJ
Organization development consultant and trainer.
Specializing in: leadership, management, coaching, mentoring, team building, supervision,
communications, customer service, managing change, negotiating skills, diversity, career transition
and personal effectiveness.
Expertise in consultation, facilitation and group dynamics.
Experienced in the public and private sectors, including Fortune companies.
Professional Experience
BottomLine Solutions, Inc., Washington, DC
Contract Trainer
Deliver professional, leadership and management skills training programs for the United States
Department of Labor at the Federal Headquarters location in New York City that result in improved
leadership, management, and communications skills of Federal employees.
Pershing, Jersey City, NJ –
Assistant Vice President – Pershing Associate Training
Managed curriculum and designed, developed and delivered executive leadership, management and
general business skills training programs.
Managed executive and associate development initiatives, all mentoring programs and internal coaching
practice for career and executive development.
• Enabled the Firm to meet its strategic inclusion goals by designing, developing, implementing and
managing a competencybased management curriculum.
• Negotiated a % discount in vendor fees through careful management.
• Streamlined and simplified the nomination process for senior management by developing a
mechanized nomination system for all leadership development programs.
• Received excellent evaluation ratings on customized programs that were developed based on clients’
specifications and business needs.
• Increased the personal productivity and job satisfaction of internal clients by coaching them to identify
barriers to their career and performance goals and to develop action plans to overcome them.
Self Employed –
Partial listing of clients includes: Pershing, The State of New Jersey, Lucent Technologies.
Coached and consulted with executives to determine their strategic organizational challenges to enhance
professional achievements and results. Designed and developed interventions to address organizational
needs identified. Developed program evaluation and assessment tools to measure program effectiveness.
• Consulted with Pershing’s senior executives to create a culture shift regarding customer service
orientation. One business group experienced a % increase in quality service scores within one
month of completing training.
Mary Anne K. Pg. of
Self Employed, Cont.
• Enabled Pershing to meet its continuing education compliance requirements by partnering with
Compliance and Legal Department executives and driving the entire process from program content
through registration and completion. Received complementary letter from Compliance Department
executive for extraordinary performance.
• Managed the process needed for Pershing’s migration of its customer service operations to a new
satellite location from planning stage to opening facility within six months. Designed project flow and
training plans in the areas of processes, procedures, systems, knowledge and skills.
• Delivered leadership, management and supervisory programs for the State of New Jersey Human
Resource Development Institute that resulted in improved business and management skills of State
• Delivered diversity training program and performed consulting functions for Lucent Technologies as
part of a companywide initiative which resulted in improved diversity awareness throughout the
AT&T, Somerset, NJ
Training Specialist
Delivered leadership and management courses to AT&T employees from all levels of the employee
population and selected outside clients.
• Exceeded customer expectations as indicated through end of course feedback survey scores.
Improved teambuilding throughout the organization by conducting needs analysis, data gathering,
feedback activities and designing and developing the appropriate interventions.
Improved the skills level of the Marketing and Sales organizations by developing curricula, designing,
customizing, and delivering programs and facilitating interventions.
• Increased performance results of client organizations by designing, developing and providing change
management strategies and action plans. Training programs were customized and tailored for client
specific needs. Business issues were linked to the organizational strategy.
Fairleigh Dickinson University, Madison, NJ
Adjunct Professor of Management
Taught a graduatelevel, skilldevelopment course on organization development and change management.
M.S. in Organization Development, American University, Washington, DC
• MyersBriggs Certification, Otto Kroeger & Associates, Fairfax, VA
• Organization Development Certificate, National Training Laboratories, Institute for Applied Behavioral
Science, Alexandria, VA
• FranklynCovey Certifications: Seven Habits of Highly Effective People, Focus: Achieving Your
Highest Priorities, Writing Advantage
Additional Information
LinkedIn Profile:

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