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Personal Data :
Name, surname, title : Kateřina B., Bc.
Date and place of birth : th June , Brno, Czech republic
Family status: Married
Address : Vychodilova , Brno, Czech republic
Telephone number :
University of Komenský, Bratislava, SR, Administration Law, state exam in Administration Law in October
Language school VIKA, Brno, daily course of English language, basic state exam in English language in June
SOU a SOS obchodni, Brno, business studies, graduation in May Czech language, English language, Economy and Business Operation
Work Experience :
present IBM Brno, Service Coordinator for IMT France reporting on daily, weekly and monthly basis: Compliance Reports, PanIOT, KPI`s, Operational Metrics, Compliance Dashboard, data entry in internal tools
IBM Brno, Service Management Coordinator reporting, change management tasks
Manuli Hydraulics, s. r. o., Pohořelice, Customer Service dealing with the orders from customers from Italy, Spain, Poland and Czech republic, communication with suppliers, logistic dpt., declaration office, reporting
Symbol Technologies, Brno, Customer Support Representative nontechnical support for customers from Great Britain and Italy via telephone and email, cooperation with technical support team, logistic, sales and invoicing dpt.
Grandhotel Brno, Brno, Receptionist booking stays for hotel guests, check in/out, invoicing, reporting, exchange office, cooperation with other dpts of the hotel
English language active knowledge, basic state exam passed in June , Italian language active knowledge, typewriting, driving licence B, work with PC MS Office Word, Excel, PowerPoint , Internet, SAP, Lotus Notes, certificate Customer Satisfaction and Problem Solving passed in IBM, June .
Traveling, literature, fine arts, foreign languages, taking photographs, music.