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<pre>Array ( [var] => cut_url ) </pre> Resume for Faten R. for Customer Support / Client Care / Consumer Services in Dubai, United Arab Emirates. Search More Resumes for Customer Support / Client Care on #8D95WM4K3

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Resume for Faten R. for Customer Support / Client Care / Consumer Services in Dubai, United Arab Emirates

Occupation: Customer Support / Client Care Industry: Consumer Services
Country: United Arab Emirates City: Dubai
State: Dubai ZIP: 72634

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Dubai, U.A.E
Seeking a challenging position in a well established and esteemed firm where I can use my
talents and skills together with creativity and innovativeness thus benefiting the company as
helping to achieve my personal goals.
• MBC Group from / until now:
Customer service assistant
Duties & Responsibility:
V Deal directly with customers either by telephone or electronically via email, online
V Moderate the online chats over the application.
V Respond promptly to customer inquiries.
V Handle and resolve customer complaints
V Obtain and evaluate all relevant information to handle inquiries and complaints
V Perform customer verifications.
V process orders, forms, applications and requests
V Direct requests and unresolved issues to the designated resource
V Manage customers’ accounts.
V Keep records of customer interactions and transactions.
V Record details of inquiries, comments and complaints.
V Manage administration.
V Communicate and coordinate with internal departments.
V Perform technical and graphic testing and reporting on faced issues.
• Sifico Group from / to /:
Senior sales in Ladies Multiband Section Boutique from /
to /
Senior sales in Furla shop from / to /
Duties & Responsibility:
V Achieve or exceed personal sales targets and work closely with the manager/asst.
manager/supervisor in ensuring Department targets are met or exceeded.
V Identify key clients and develop effective client relations to create repeat and
continued business.
V Maximize sales by utilizing client books and sales ability.
V Attend sessions on product knowledge and sales training.
V Maximize sales by advising customers on further purchases i.e. complimentary outfits.
V Assist in visual merchandising of store.
V Maximize sales by utilizing the client database and effectively develop professional
V Ensure security procedures for merchandise are observed at all stages in the sale
process, i.e.; changing room, POS, etc.
V Provide sell through data to line manager.
V Provide feedback on customer preferences and buying behavior to line manager.
V Attend as required and always contribute to regular line management and team meetings.
V Bag, box, wrap, or giftwrap merchandise, and prepare packages for shipment.
• GN Research French_ Tunisia from / to /:
Outbound Call Centre Agent
Duties & Responsibility:
V Collect or share some data that includes surveys, telemarketing or
V Specialized in making phone calls on behalf of an organization, client, or
business to diverse customers or potential customers.
V Fulfill the basic duties such as requesting donations, information, making
appointments, collecting information or conducting followup and surveys.
V Communicate with the private individuals or businesses by phone for various
V Describe products and services to the customers for responding to questions,
and obtaining the information.
V Work of documentation as well therefore enter the data and maintain
database of existing customers or potential customers.
V Prepare the reports and maintain them as well such as telephonic
communications, interactions, accounts and customers’ feedback about a
product or services.
V The responsibility to take proper care that the outbound calls do not disturb,
annoy, or offend people enrolled in donotcall lists.
V Helping customers by solving their problems and applying their demands.
V Handling different types of clients and managing to keep my temper and stay
calm with unsatisfied customers.
• Highway toll pay station of Mornag –Tunisia / to
Duties & Responsibility:
V Collect taxesÊfrom drivers by cash and Issue receipts or change due to customers.
V Answer customer’s questions, and provide information on procedures or policies.
V Assist customers by providing information and resolving their complaints.
V Count money in cash drawers at the beginning of shifts to ensure that amounts are
correct and that there is adequate change.
V Compute and record totals of transactions.
V Keeping records, reporting any drivers who refuse to pay or who act inappropriately.
Educational Qualifications:
< University of Arts in Manouba from to Bachelors’
Degree in English Literature in
< Sadikia Secondary School from to In Tunisia
< Essarajin secondary school from to
Other Qualifications:
< Fluent in Arabic, French and English
< Good in Microsoft Office Applications
< Ability to adapt, learn and transfer knowledge appropriately
< Talented in Customer Service
< The ability to react effectively and calmly in emergency
situations and possess telephone etiquette.
< Highly Proactive, Quality Oriented, Initiative, Self
Motivated, with High Communication Skills, Acts smoothly
under work pressure, Strong attention to details.
< Find Pleasure in Communicating with People as well as
offering Services for them when needed
< Active and work hard under very high pressure.
< Persuasiveness, problem solving, tenacious ,resilient
< negotiation skills , planning skills
Personal Information:
< Date of Birth
< Place of Birth
: Tunis.
< Nationality
: Tunisian.
< Religion
: Muslim.
< Marital Status
: Single.
I hereby certify that all data herewith are true and correct to the best of my
knowledge and capabilities.

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