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<pre>Array ( [var] => cut_url ) </pre> Resume for Aditya S. for Customer Support / Client Care / Consumer Services in Delhi, India. Search More Resumes for Customer Support / Client Care on Resumark.com #8FNIJV43U
 

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Resume for Aditya S. for Customer Support / Client Care / Consumer Services in Delhi, India




Occupation: Customer Support / Client Care Industry: Consumer Services
Country: India City: Delhi
State: Delhi ZIP: 110007



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|Aditya S. | Phone Cell +, |
| |+ |
| |Phone Land Line |
| |Email |
| |adityaS..oct@gmail.com |
| | |
|Career Objective |With + years of diverse experience in banking operations, non banking finance operations, |
| |Multimedia International Centers, project management consultancy, third party quality |
| |inspection, event management. I am keen to excel in whatever I do and contribute to the |
| |organization as much as possible in order to achieve it’s goal and vision, Also to learn from|
| |the organization about it’s value that may be fruitful in my development as well as |
| |organizations. |
| | |
| |Core Competencies |
| |Managing teams for operations, process design and implementation |
| |Business development |
| |Corporate relationship management |
| |Customer Service |
| |Client services |
| |Effective relationship building skills |
|Experience |ManagerOperations with PhiStream Consulting Limited August |
| |onwards |
| |Project Specific Responsibilities |
| | |
| |Client: Indian Oil Corporations Limited |
| |Project : Third Party Certification of Indian Oil Retail Outlets |
| |Role: Project Head |
| |Numbers of Retail Outlets: retail outlets spread across following states |
| |Geographical Area Covered: Delhi, Haryana, Rajasthan, Uttar Pradesh, Uttrakhand, Gujarat, |
| |Madhya Pradesh, Chhattisgarh |
| |Scope of Work: Services include carrying out surveillance audits of above retail outlets once|
| |in every quarter for adherence to Q&Q parameters, Customer Service parameters, Housekeeping |
| |parameters. |
| |Duration: June till March |
| |Responsibilities: Overall coordination of the project which includes day to day coordination |
| |with state coordinators and individual auditors in regards to planning to ensure all targets |
| |are achieved on time, day to day monitoring of targets achieved, meeting with Indian Oil |
| |state coordinators, administration work, finalization of new hires to ensure they met |
| |client’s requirement, finalization of remuneration package for new hires, Mentoring for new |
| |hires, on site trainings for new hires, daily/weekly/monthly/ |
| |Quarterly MIS reports. |
| | |
| |Client: Indian Oil Corporations Limited |
| |Project : Capability Training of Pump Attendants and Pump Dealers |
| |Role: Project Coordinator |
| |Numbers of Batches: batches for pump attendants and batches for dealers |
| |Scope of Work: Services include conducting hours training sessions as per the module given |
| |by Indian oil for batch of individuals i.e. pump attendants, dealers separately. Pump |
| |attendants batches had been conducted at forecourt of retail outlets and dealers batches had |
| |been conducted at hotel/conference rooms. |
| |Duration: February till June |
| |Responsibilities: Overall coordination of the project, making sure that all arrangement for |
| |sessions are done properly, monitoring of targets achieved, coordination with clients, |
| |recruitment, mentoring, periodically MIS reports |
| | |
| |Client: First Funds LLC, Ready Funds LLC Captive Unit, International Multimedia Contact |
| |Center |
| |Project : Small Term business loans to US, UK, Canada Based small time business owners |
| |Role: Operations HeadIndia |
| |Duration: August till November from August till July in Axis Telecom |
| |INC |
| |Responsibilities: Overall coordination of the project which includes day to day coordination |
| |with project coordinators and individual sales mangers in regards to planning to ensure all |
| |targets are achieved on time, day to day monitoring of targets achieved, administration work,|
| |finalization of new hires to ensure they met client’s requirement, finalization of |
| |remuneration package for new hires, Mentoring for new hires, on site trainings for new hires,|
| |daily/weekly/monthly/quarterly MIS reports. The process included lead generations through |
| |cold calling, sms/email/fax blast, documentations, risk evaluation, approval, disbursal of |
| |funds, referrals. |
|Strengths |Perseverance and high degree of resilience. |
| |Belief in myself. |
| |Always ready to learn something new. |
| |Good analytical and problem solving ability. |
| |Dependability |
| |Good interpersonal & communication skills. |
|Education |th from CBSE board, Delhi |
| |th from AISSCE, CBSE board, Delhi |
| |Commerce Graduate from Delhi University |
| |Master’s in commerce from Kumaoni Universty, Nanital |
|Professional |AXIS Telecom INCInternational Multimedia Contact Center |
|Experience |September’July’ |
| |Team Leader |
| |Project: First Funds LLC/Ready Funds INC |
| |Key Result Areas: Team Management, People Management, Lead Management, MIS, Quality |
| |Assurance, Conflict Resolution, Client Interaction, Mentored newhire associates |
| |successfully, Floor Decorum, Consistently met performances targets, process Training, Taking |
| |Team Huddles, Taking Escalated calls, Consolidating and communicating agent performance |
| |reports to the senior management and to the client, Maintaining APT Associate Productivity |
| |Tracker on daily basis. |
| | |
| |PCLInternational Call Center |
| |August’August’ |
| |Team Supervisor |
| |Projects: CDMA phonesAT&T, Verizon, Cingular, long distance devicesBritish Telecom, |
| |Telstra, Verizon, InsuranceICICI, METLife, promotional packages, real estate investment |
| |leadRoyal Raj Group, Supertech generations, medical tourism, FoneNurse, Versapay Merchant |
| |Services, TXDirect Merchant Services |
| |Key Result Areas: Team Management, People Management, Taking supervisory calls, On Floor |
| |Training to new joiners, Floor Coordinator, Process Training, Monitoring, TPV Verification. |
| | |
| |Standard Chartered Bank |
| |June’July’ |
| |Officer Customer Service |

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