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<pre>Array ( [var] => cut_url ) </pre> Resume for Sunita D. for Customer Support / Client Care / Consumer Services in Oslo, Norway. Search More Resumes for Customer Support / Client Care on Resumark.com #ADAOU56YF
 

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Resume for Sunita D. for Customer Support / Client Care / Consumer Services in Oslo, Norway




Occupation: Customer Support / Client Care Industry: Consumer Services
Country: Norway City: Oslo
State: Oslo ZIP: 0352



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Sunita D.

, Oscar Gate, Flat no

City Oslo

Contact no. +   

                              

email:  

Language : English

                                      

Techcum Call Executive/Service coordinator with years experience in Customer Support 
 
 

Objective: Keen to work as Service Executive professional. 

Total Years of Experience: years 

Education 

  • Diploma in electronics and telecommunication from Govt. Polytechnic College Kandaghat, Solan, Himachal Pradesh, , with % marks
  •  

    Skills 

  • Proficient in working on MS office suite, SAP, Internet etc.
  • Good telephone manners
  • Soft spoken
  • Good communication skills
  •  
     

    Experience 

    Sept, to April

    Working with Siemens Limited, Navi Mumbai as Technical Cumcall Executive 

    Role:   

    Job Profile/ Responsibility 

  • Working for ASDS Drive division with documentation on SAP.
  • Handling Customer complaints.
  • Logging and closing of Service requests in system.
  • Coordination for service call.
  • Coordination with the regional offices and repair centers for Repairs & Replacements of Automation Products, Drives.
  • Sending Quotations and Offers for RepairReplacements as well as Onsite repairs.
  •  
     

    May, till Aug,

    Worked with Shree Electronics, LG India Electronics P Ltd, Navi Mumbai customer Care Officer 

    Role: Single point of contact for the customers/ users for all service related queries. 

    Job Profile/ Responsibility: 

  • To log all the customer calls, assign it to the service engineers, track it till closure and update in system.
  • Handle all escalation calls of the service centre.
  • Report generations daily performance reports.
  • Updating of open pending calls.
  • Handling customers query on phone.
  •  

    April, till April,

    Worked with Samsung India Electronics P Ltd, Chandigarh as Service coordinator 

    Role: single point of contact for the customers/ users for all service related queries. 

    Job Profile/ Responsibility: 

  • To log all the customer calls, assign it to the service canters, track it till closure and update branch head.
  • Handle all escalation calls of the branch and collect LOS from the unsatisfied customers.
  • Report generations Monthly performance reports and Quarterly KPI.
  • Compiling audit report of all service centers.
  • Follow up with dealers and distributors on monthly basis.
  • Performance analyses of ESC’s exclusive service centers.
  • Providing training on system to run service systems.
  • March, – March, at Mohan Capital P Ltd, Chandigarh as Back office executive.  

    Job Profile/Responsibilities:  

  • Handling customer calls.
  • Maintain financial portfolio of the customers.
  • Data updating
  • generating excel reports/ file keeping
  •  
     

    Dec, – April, at Himachal Futuristic Communication Ltd, Chambaghat, Solan, H.P 

    Role: Technical Associate 

    Job Profile:  

  • To attend and respond to the customer BSNL, Railways calls regarding the repair and maintenance of telecom products.
  • To co ordinate with the engineers to get the problems resolved in a stipulated time frame.
  • Compiling visit field reports and providing feedback to Deputy manager service.
  • Follow up with BSNL and other customers regarding the service status of telecom products.
  •  
     
     

    Referee: 

    Mr. Vikas Khantwal

    + 


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