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<pre>Array ( [var] => cut_url ) </pre> Resume for Joesar S. for Customer Support / Client Care / Consumer Services in Manila, Philippines. Search More Resumes for Customer Support / Client Care on Resumark.com #GYC88SZLV
 

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Resume for Joesar S. for Customer Support / Client Care / Consumer Services in Manila, Philippines




Occupation: Customer Support / Client Care Industry: Consumer Services
Country: Philippines City: Manila
State: Manila ZIP: 1007



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ÊJoesar E S.
Residential Address: c Mataas na Lupa Street, Paco, Manila
Contact Numbers: +
Email Addresses:
Objective
Desire a position in a company where I can use, share, and improve my values, knowledge, and
skills
Ê
Qualifications
Proficient in SAP, Microsoft Word, Excel, PowerPoint, and OneNote and Windows Movie Maker
Willing to work on cyclical work shift including work hours at night, welcomes overtime and on
call required
Communication skill, analytical skill, flexibility skill, team work and leadership skill, event
organizing skill, creative skill
Professional Civil Service Passer
Work History
• to May , Senior Collections Representative, Accenture
Outbound Calls collected invoice payments through telephone calls and emails
Inbound Calls received invoice disputes from customers through telephone calls and emails
Accounts Receivable Adjustment Lead
Team’s Performance Visual Board Lead
Performed investigation to procure details of unidentified payments for Cash Application
Communicated with invoice billers onshore through telephone calls and emails in resolving
invoice issues
Facilitated team meetings and trainings
Organized work and nonwork related events and activities
Sent out ecards through emails about announcements and process updates
• to , Customer Service Representative Level II, Accenture
Processed a variety of requests and applications received through emails, telephone calls and
letters
Researched and obtained resolution of a variety of complaints and issues
Issued work assignments to contractors
Updated customer’s account
Organized work and nonwork related events and activities
Have been OIC of the team
Performed internal letter check/audit
Helped other teams in processing their work queues
• , General Clerk, Bank of Commerce
Monitored and completed Trust Receipt Rediscounting documents
Scanned and reviewed documents for erroneous information
Processed payments and credit applications from customers
Worked with Marketing Assistants and Account Officers
Education
to , Bachelor of Science in Business Administration major in Management,
Pamantasan ng Lungsod ng Maynila
Ê
Seminars and Trainings
, Speak Up, Accenture
, Presentation Dynamics, Accenture
, Effective Business Communication
, First Things First, Accenture
, Coaching in the Workplace
, Working Smarter, Accenture
, Berlitz English Training, Accenture
, Effective Business Writing, Accenture
, Cross Cultural Differences, Accenture
, United Kingdom Culture, Accenture
, Labor Standards: A Challenge to Business Graduates, Pamantasan ng Lungsod ng Maynila
, The New Trends in the Workplace: A Challenge to the Management Graduates,
Pamantasan ng Lungsod ng Maynila
, OntheJob Training, Department of Environment and Natural Resources
References
Available upon request

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