* Inbound and outbound calls
• Providing outstanding customer service.
• Admin work responding to requests via an inhouse system, emails/faxes and deal with
depot requests and also provide feedback.
• Show strength in working within a team, and also as an individual.
• I am a well driven individual and am not afraid to try something new.
• Excellent knowledge of all Microsoft Office packages, and also an excellent telephone
• I am a positive, friendly person, and am a well liked member of the team, from all
customers, depots and colleagues.
• Gained experience in dealing with customer complaints and following the complaint
through to a resolution.
• On Job Trainer
• Coached new starter.
• Obtain prices/rates for a collection and delivery based the customers account details. I am
able to do this quickly and effectively at the customers’ request.
• Checking the depot parcel messages, in which I would need to make contact with the
customer, whether it is via email or a telephone call, and gain authorisation for the action
of a parcel request.