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<pre>Array ( [var] => cut_url ) </pre> Resume for neelam B. for Customer Support / Client Care / Consumer Services in Wolverhampton, United Kingdom. Search More Resumes for Customer Support / Client Care on Resumark.com #INYD8FDM9
 

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Resume for neelam B. for Customer Support / Client Care / Consumer Services in Wolverhampton, United Kingdom




Occupation: Customer Support / Client Care Industry: Consumer Services
Country: United Kingdom City: Wolverhampton
State: Wolverhampton ZIP: WV4 6DR



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Neelam B.
E
P
WORK HISTORY
July – Present UK Gas Heating
Administrator
• Telesales
• Up selling
• Incoming and outgoing calls to customers
• Making appointments
• Data inputting
April – June Tarmac
Orders & Customer Services Coordinator
• High level of Customer Service exceeding customers expectations
• Receipt, input & monitoring of orders to ensure on time in full delivery to customers.
• Order processing, giving accurate and timely information in relation to orders, delivery
and products.
• Progressing customer queries & complaints through to resolution
• Building relationships with customers & internal departments to help maintain a first class
service to customers.
• Keeping customers informed at all times
Aug – March GeoPost UK DPD/Interlink Express
Customer Services Advisor
* Inbound and outbound calls
• Providing outstanding customer service.
• Admin work responding to requests via an inhouse system, emails/faxes and deal with
depot requests and also provide feedback.
• Show strength in working within a team, and also as an individual.
• I am a well driven individual and am not afraid to try something new.
• Excellent knowledge of all Microsoft Office packages, and also an excellent telephone
manner.
• I am a positive, friendly person, and am a well liked member of the team, from all
customers, depots and colleagues.
• Gained experience in dealing with customer complaints and following the complaint
through to a resolution.
• On Job Trainer
• Coached new starter.
• Obtain prices/rates for a collection and delivery based the customers account details. I am
able to do this quickly and effectively at the customers’ request.
• Checking the depot parcel messages, in which I would need to make contact with the
customer, whether it is via email or a telephone call, and gain authorisation for the action
of a parcel request.
• It is important to build a rapport with each and every customer resulting in the very best
of personal service to each query.
• Due to my high level of customer service experience, I am able to deal with any
complaint via email or on the phone professionally and empathetically and sensitively.
Jan May Npower
Customer Services Advisor
• Processing customer applications for a new meter, then on return of their application, my job was to process
contracts with the rates and terms of the contract which we then emailed, posted and faxed to the customer.
• Processing the contracts also gave me the responsibility of setting up direct debits on
customer accounts.
• Credit check customers to see if their credit rating was good enough for us to set up a direct debit on their
account.
• Taking incoming calls from .
• I also had to deal with Irate customers who demanded to have an engineer out to them right away, and
through experience have learned to handle such customers in a calm and collective way.
Sept – Dec British Gas
Customer Services Advisor
• Answering incoming calls from engineers who reported missing parts for repair jobs to answering calls from
customers who wanted updates on what was happening on their repairs.
• Making outgoing calls to customers and the National Parts Centre to track down individual
parts for repairs.
• I was using a computer system on Windows XP called WMIS which had all of our customers details, repair
details, appointment details, part details, etc. Every single phone call I made to a customer or engineer or
anybody else I spoke to was recorded into the system by myself.
March July Metering Services/Eon
Data Entry
• Produce daily reports on the Metering Services targets.
• Produced weekly reports.
• Answering telephone calls from customers and directing the calls through to the right
department of staff.
• Answering calls from the meter readers and organizing hire vehicles for the meter readers
who were having trouble with their vans.
Feb Ground Investigation
Receptionist/Admin Worker
• Rception.
• Welcoming visitors
• Answering incoming calls on a busy switchboard and directing the calls to the right member of staff. However,
if the person is busy then to leave a message and pass it onto them.
Jan – Feb Dudley Council
Admin Assistant/Audio Typist
• Audiotyping
• General admin work typing, filing, answering incoming calls and directing the calls
through to the right department.
Education
Sept – Jun Colton Hills School
GCSE Punjabi
GCSE English Lang
GCSE English Lit.
GCSE Mathematics
GCSE Music B
ALevel Music
ALevel Computing
Sept – Dec Dudley College
Diploma in Childcare and Education
Nov. – April –Learn Direct
NVQ Level – Working within Customer Services
March – Present – Techworks
Business Management & Office Administration – ECDL .
Skills
• Very fast and accurate typing speeds.
• Speak both English and Punjabi fluently.
• A lot of experience dealing with customers, both face to face and on the phone. I know
how to deal with Irate customers in a calm, collective way.
• Highly computerliterate having studied ALevel Computing.
• Full clean UK driving License and also have my own transport.
• Friendly attitude towards members of the public.
• Respectful young woman.
• Willing to work hard and learn new skills along the way.
• Excellent knowledge of all Microsoft Office packages

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