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<pre>Array ( [var] => cut_url ) </pre> Resume for Mary Dianne R. for Customer Support / Client Care / Consumer Services in Beverwijk, Netherlands. Search More Resumes for Customer Support / Client Care on Resumark.com #JXYKSJRPM
 

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Resume for Mary Dianne R. for Customer Support / Client Care / Consumer Services in Beverwijk, Netherlands




Occupation: Customer Support / Client Care Industry: Consumer Services
Country: Netherlands City: Beverwijk
State: Noord-Holland ZIP: 1944va



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|Mary Dianne T. R. | |
|Dekkerstraat , VA | |
|Beverwijk, Netherlands | |
|Cell : | |
|Home : | |
|Email: | |
OBJECTIVE:
• To secure a position that will enable me to use my strong communication and organizational skills ,
Customer Service background and my ability to work well with people.
EXPERIENCE:
Sutherland Global Services May – December
Pili , Camarines Sur Philippines
Account: PETCO Animals Supplies, Inc.
Customer Service Representative
• Assisting customers to order online.
• Handling customers complaints and question.
• Answer to frequently asked billing questions , coupons , promo’s online and at the stores.
• Answering customers email’s .
• Coordinates with the shipping carrier’s and tracking customers’ orders.
• Coordinates with the stores for grooming appointments.
Sutherland Global Services January
– April
Pili, Camarines Sur Philippines
Account: MCAFEE Virus Protection
Technical Support Representative
• Assist customers on how to download the MacAfee software online.
• Investigates & Research customers questions and problems.
• Provide technical problem resolution for all MacAfee products used by the customers
Sutherland Global Services
Pili , Camarines Sur Philippines
Account: EARTHLINK / PEOPLEPC ISP
Customer Service Representative
• Assisting customers for billing concern.
• Assist customers to order online.
• Handling complaints and questions.
• Upselling EarthLink products.
ICT Global Services
River Banks, Marikina City Philippines
Account: HSBC Credit Card
Customer Service Representative
• Calling customers for overdue account.
• Assisting customers for billing concern.
• Negotiate payment arrangements with customers such as electronic check or MOD as requested by
customer.
• Provide excellent customer service to customers via telephone.
Albay hotel –
Penaranda St, Legaspi City Philippines
Receptionist
• Welcoming guest on arrival
• Dealing with reservation by phone, email and face – to – face.
• Checking guest in and out of hotel , allocating rooms and handling out keys.
• Preparing bills and taking payments.
• Dealing with special request by guest booking for theatre tickets etc. .
• Dealing with complaints and problems.
• Answering question about hotel facilities
EDUCATION:
Bachelor of Science in Hotel and Restaurant Management –
University of Northeastern Philippines
Iriga City, Philippines
PERSONAL SKILLS:
Personal Qualities:
• Flexible , Hardworking not to mentality , Stress Resistance, enthusiastic, creative & loyal.
Language:
• Fluent in Tagalog, Bicolano Philippine Languages and English.
• Can speak little dutch.
Computer Experience:
• Citrix, Moonbase Call center software , MSWord and MS Office.
OTHER ACTIVITIES:
Hobbies :
• Swimming, Dancing , Reading books and watching movies at the internet.
Interest:
• History and Mythology
• Music and Travel
.

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