Valerie R.
th Avenue
Takoma
Park Md
OBJECTIVE: Seeking
a challenging position with growth potential that utilizes my experience
and enhances
my skills.
QUALIFICATIONS
Motivated Customer
Service Professional with extensive experience in a variety of office
settings.
Demonstrated
communication skills with dedication to satisfaction. Ability
to multitask to complete projects to meet or exceed deadlines.
Experienced in all areas of office Computer strengths in MS Word, PowerPoint
and Excel in addition to proprietary systems including USRP,
DTSC ,POCITS, OCSS, SOTS, RDS, ETS, COGNOS, CBIS, SDN, WATS AND ORACLE
DATABASE. Successfully transitioned over circuits on the Harris/FAA
project, transitioned over circuits on the AO project.
EDUCATION
Diploma
Secretarial Science
FitzHenley
College, Jamaica
Corporate Training
WORK EXPERIENCE
COMCAST
Present
Customer Account Executive
Silver Spring Maryland
Provide
customers with advice on cable services and installation procedures;
also provide billing and sales support. Provide accurate, appropriate
information regarding our products, services, and policies. Answer various
questions regarding sales, service and billing issues or concerns. Recognize
and act upon sales opportunities to close sales. Gather, enter, and
verify customer information to ensure an accurate customer database.
Take the appropriate action to deliver sales, service and billing requests
in a timely manner. Work with other internal departments to give and
obtain information; relay the information to the customer and complete
customer requests. Stay up to date on all product information, including
current sales promotions. Meet Comcast standards and expectations on
every call. Follow the call center’s scheduling in order to ensure
proper phone coverage. Provide suggestions and feedback regarding improvements
to processes and procedures.
CUSTOMER
SERVICE SPECIALIST
AT&T,
OAKTON, VIRGINIA AND LANHAM MARYLAND
Utilized
telephone and data systems to provide user dialing assistance, prebill
credit adjustments, locator service authorization code verification,
process user complaints and assist customers with audio/video conferencing.
Initiated
and processed + orders daily, following through to completion to insure
satisfaction.
Managed
state ordering and billing including resolving concerns and discrepancies.
Interfaced
with national and local exchange companies for government systems accounts.
Facilitated
customer appeals to executives to resolve internal/external customer
concerns.
Recipient
of numerous awards including Perfect Attendance, Quality Customer Service,
and Sales Awards.
CUSTOMER RESERVATIONIST
DELTA AIRLINES
Front
line representative for customer ticketing inquiries
Utilized
investigation skills to assist customers in locating and retrieving
lost baggage.
Provided
customer information about flights including delays, cancellations and
rerouting.
RECEPTIONIST
SRA INTERNATIONAL,
FAIRFAX VIRGINIA
Frontline
contact for all incoming calls for company composed of + offices.
Greeted
and announced visitors for company and completed conference reservations.
Processed
+ Ids for new employees nationwide.
CUSTOMER REPRESENTATIVE
UNIVERSITY PRESS
OF AMERICA, LANHAM MARYLAND
Answered
inbound calls and completed orders per day for textbook sales,
processing orders through completion and shipping.
REFERENCES ARE
AVAILABLE ON REQUEST
