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<pre>Array ( [var] => cut_url ) </pre> Resume for KOUAKOU B. for Customer Support / Client Care / Consumer Services in Abidjan, Cote d'Ivoire (Ivory Coast). Search More Resumes for Customer Support / Client Care on Resumark.com #UD34WF4DP
 

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Resume for KOUAKOU B. for Customer Support / Client Care / Consumer Services in Abidjan, Cote d'Ivoire (Ivory Coast)




Occupation: Customer Support / Client Care Industry: Consumer Services
Country: Cote d'Ivoire (Ivory Coast) City: Abidjan
State: Lagunes ZIP: 00225



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         Address: BP Abidjan

Tel:                                               kdonald@ yahoo.fr

                                                                                 
 
 

Mobile:

                    

                      

                                                                                                                             

KOUAKOU B.  

Goals: To work in a company where I can give the best of my qualifications and abilities; share my various and enriching experience and learn from this  company and its staff; participate to its promotion, its efficiency and its development. 
 
 
 

years old, Ivorian, married, two children

Professional experience

                

  • Since December : Warid Telecom C.I –Telecommunications
  •           

    Assistant Manager Training and Development 

           Belonging to Customer Services, my service is responsible for the coherence and conformity of  

         information communicated to the customers of WARID Cote d’Ivoire.

          Indeed I coordinate all the activities of trainings provided to the personnel in connection with the   

          customers Business centers, Contact center, distributors, franchises, security guards.

           I validate the training modules applications and tools, argumentories, customer’s conversation model designed with my team composed of five trainers and supervise the daily assistance of all the agents of the Customer Services and franchises, by telephone, email or physically with the aim of guaranteeing the quality of service to our customers. Besides, I participate to the evaluation and the selection of vendors, elaborate internal and operational procedures of the Customer Services.

            Indeed, my role is broaden to identify training needs of the targeted staff to propose improvement plan to the Customer Services team and maintain adequate training level necessary for the activity.

        Also my service supervises direct assistance to VIP and corporate customers for particular needs. 
     

            Since June : Huawei Technologies –Telecommunications

                 

                Service Development Manager 

            As the favourite interlocutor of customer which are telecoms operators, I ensure customer

         safisfaction and  loyalty by custom relationship and daily communication.                  

           Identify, transfer and push their requirements and find timely solution.

           Understand and meet customer’s requirements while selling HUAWEI services for reaching sales 

             goals; Prepare training sessions on HUAWEI solutions and equipments.

  •      Participation to differents projects :
  • CRBT project Color Ring Back Tone
  • CBS project Convergent Billing System
  • Optical Fiber project
  •  

                      December  to May : ORANGE C.I Telecommunications

                   

                   Hot line Support at AVISO Internet Service Provider

                My task is to answer to the complaints of Aviso’s customers; provide business information

        about services and/or technical advices and ensure a technical assistance for their internet   connection.

                
     

         Record and forward complaints; satisfy customers by reassure them to assure customer   loyalty.

         Assist the Customer for the configuration of equipments as modems/routers and applications as mail client. 
     
     
     

             May to December : ORANGE C.I Telecommunications 

                      Customer service representative at OrangeCôte d’Ivoire Telecom  

           

              My task is to answer to the complaints of different types of customers

    high value, prepaid, mobile phone subscribers, land phone subscribers; Provide business information about services and/or technical advices and ensure a technical assistance if  possible.                

  • Record and forward complaints; satisfy customers by reassure them to assure customer
  •        loyalty.

  • Since November :  Interim of the team supervisor
  •  

            Ensure the interim of the team supervisor when he is not available for meeting, for illness or during 

                  holidays.

              Co ordinate and control the work of Customer representatives create and update tables necessary

                 for the activity.

             To Assist and guide customer representatives in practising knowledges learned, supervise at real

                 time the activity of his team.

             April to May : OLIZAIR – Airlines representation, training and Consulting Group

                               

                           Booking Clerk  

             My task was to welcome customers for air flights booking on every airline companies; advise the

            customers on the best travelling options which are proposed to them by each company, the

           more interesting tariffs and routing while respecting their requirements.

         Coordinate and verify plane booking choices and provide quotation tariffs for different companies.

      Looking for and assist new prospects for the travel agency of the OLIZAIR group principally near

         ministries and private companies with an important travel budget and keep the existed customers. 

      March to March : Security Equipment Center Company of remote surveillance by IP and monitoring cameras installation.  

                         

                

               Bilingual commercial Assistant: 

          Presentation and training of users on security products sold by the company, translation of incoming mails from English to French; the writing then the translation of all outgoing mails, installation and user manuals’ equipments, translation of joint venture  agreement and memorandum of agreement as master distributor.

           Management of mailing and other documents, assistant and interpreter of the CEO during meeting and conference calls, writing of meetings’ minutes and all other activities related to secretariat. 

  • September   to March : Panda Restaurant, Chinese restaurant PlateauxAbidjan Côte d’Ivoire
  •            As supervisor and translator, with a team, I was in charge of making advertising for the restaurant newly opened, control the stock of food and beverage, authorize deliveries at home and ensure current accountancy.

     
     

    University training 

    : Bachelor of Arts BA in Communication science at Cocody University in Abidjan.

    : Bachelor of Arts BA in English literature at Cocody University in Abidjan.

    : DEUG I and II: Diploma for the two first years in English literature at Cocody University.

    : "A" level BAC in literature at Abengourou High School 

    Qualifying training 

    : Master in Marketing Engineering BAC+ at Groupe Echorest Abidjan

    : Higher National Diploma in Marketing at Groupe Echorest Abidjan 

               Languages: French Native speaker level

                                


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