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<pre>Array ( [var] => cut_url ) </pre> Resume for Chris C. for Customer Support / Client Care / Consumer Services in Salem, New Hampshire. Search More Resumes for Customer Support / Client Care on Resumark.com #YEW2R7XAF
 

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Resume for Chris C. for Customer Support / Client Care / Consumer Services in Salem, New Hampshire




Occupation: Customer Support / Client Care Industry: Consumer Services
Country: United States City: Salem
State: New Hampshire ZIP: 03079



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Christopher H. C. St Marys Lane Salem, NH OBJECTIVE: To establish a career in a field that utilizes the diverse background that I have to offer. EXPERIENCE: * Proven experience working in a fast paced call center environment taking customer calls, utilizing various tools to monitor and improve customer responses, and attempting cross selling when appropriate * Strong customer service skills both over the phone and in person * Experience in worker training and supervision * Selfmotivated and energetic * Experienced in forecasting and overseeing multisite technology EMPLOYMENT: Lcom Inc North Andover, MA /Present Time Stevie Award Winner Contact Center Supervisor Stevie Award Winner for CS Dept of the Year Under Seats. Oversee a multisite Contact Center with locations in Massachussetts, Florida, and China Sales and Customer Service and ensure that employees are following policies and procedures and that all training is up to date. Forecast work volume over phone, fax, and email channels. Maintain Contact Center software packages. Other responsibilities include Call Monitoring, coverage scheduling, ISO auditor, and Return Authorization monitoring. Shaw&;s Supermarket Nashua, NH / / Assistant Grocery Manager Responsible for maintaining inventory through shelf stocking and ordering. Managed a group of employees to ensure that work is completed and customer service expectations were exceeded. Coordinated activities involving outside vendor displays. Metris Corporation Scottsdale, AZ / / Customer Service Representative Assisted customers by answering credit card inquiries such as balance and payment information. Also served as a "middle man" by directing customer phone calls to departments that could better assist them. Sanmina Corporation Derry, NH Phoenix, AZ / / Production Worker / Trainer Responsible for Solder Shield preparation, application, and inspection. Served as Lead Trainer teaching production techniques to new as well as existing employees in an effort to create consistent manufacturing practices. Mailcall Amherst, NH // Customer Service Representative Represented a variety of companies as an after hours answering service. Assisted customers in order taking, shipping inquiries, and various other information. Also assisted in some outbound calling projects. EDUCATION: Northern Essex Community College Haverhill, MA // Enrolled in Business Management degree program Xintra Computer Training School Manchester, NH / / Training in computer repair, web design, and network administration. Merrimack High School, Merrimack, NH

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