Resume for renata L. for Customer Support / Client Care / Consumer Services in london, United Kingdom
[var] => content
[type] => preview
[var] => cut_url
London N DY
N.I: NY A
years experience working with:
Adolescents; young offenders; Mental Health; Learning Difficulties; Challenging behavior; homeless people;
Children under ; Abused Children; Elderly people, Management, Sales, Media, Promotions, Customer
Service/ Customer Care, Administration, Reception Duties
I am a confident, conscientious, competent and flexible individual that is looking to work with
your company. I am proactive and have an outgoing personality that can demonstrate a hard
working attitude. I’m very well spoken and take pride in my own professional appearance and
punctuality. I’m a strong team member and enthusiastic person with a lot to bring to the team if I
was offered a position, I love working with people as I have excellent communication skills and a
good manner. Keen to show commitment, dedication and loyalty to employers. As you can see on
my CV I have had a wide range of jobs from customer service to care work and also working in
the entertainment business and media, and those entire job require working closely with people
and having a good understanding of them. I love new challenges and can adapt to any
environment as well as being versatile and confident in whatever I do.
> Excellent communication skills
> Exceptional telephone manor
> Well spoken
> Positive attitude
> A team player
> Attention to detail
> Caring and friendly
> Computer literate
> Good listener
> Good time management
> Basic Makaton Skills sign language
> Good Team Leader
Clait Level in computers Sept – Jan
> Math, English, Drama, Science, Geography, History, Music
> Beauty Therapy Level
Equality & Diversity
Engaging & non Engagement with clients
Working with the hard to Engage
Working with anti social & challenging behavior
Hackney Floating Support
Specializing in providing support to adults with generic issues
> Identify users’ individual support needs and, through consultation and agreement with the user
and, where appropriate, their Care Manager, devise and implement suitable support plans to
ensure that identified support needs are met.
> Encourage and support tenants to live as fully and independently as possible within the
local community, providing information, emotional, organisational and practical support
and training as appropriate.
> To carry out risk assessments as and when necessary due to the changing needs and
aspirations of users.
> Ensure compliance with Supporting People standards and Ability policies and procedures.
> Organise and provide appropriate support for tenants preparing to moveon to greater
independence, including support through the move and resettlement into their new home.
> Contribute to the protection of service users from abuse, and support service users when
they are distressed.
> Liaise with other housing, health and social care professionals, benefits, welfare and
advocacy agencies, and other landlords as appropriate.
> Advocate for tenants where appropriate.
HOUSING MANAGEMENT Ability HA tenancies only
> Collect, record and bank rent and other income. Reconcile rent sheets weekly.
> Monitor non payment of rent and take action in line with the agreed policy and procedure
on arrears. Provide debt counselling where appropriate.
> Participate in the assessment and selection of tenants ensuring that good practice and
equality of opportunity is followed.
> Ensure tenants understand their tenancy agreement, their rights and obligations, and report
any breaches to Team Leader/Service Manager*.
> Monitor the provision of housing services heating, cleaning, provision of furniture, etc.,
> Liaise, consult with and actively support tenants meetings, encouraging participation in
decision making processes.
PROPERTY MAINTENANCE Ability HA tenancies only
> Report, order and inspect day to day repairs and estate maintenance, monitoring the performance
of the Association’s contractors.
> Ensure that fire and other equipment is regularly serviced, tested
and complies with health and safety requirements.
> Carry out risk assessment and hazard reporting in line with health & safety policy and
STAFF & TEAM WORKING
> Work within a team, supporting colleagues and attending team meetings, recording and sharing
information appropriately and confidentially.
> Keep up to date with issues relevant to housing & support, welfare benefits and other relevant
> To undertake all core training required for this post and other training and professional
development activities as required.
> Undertake other delegated tasks and responsibilities that fall within your capabilities.
> To be aware of Ability’s values, policies & procedures that are current at any time and always
to carry out duties accordingly.
To comply at all times with the Association’s legal, contractual and regulatory responsibilities in
relation to the above duties
// – //
Sir Oswald Stoll Foundation
Community Support to Ex Service Men
Customer Focus / Promoting Independence
Act as key worker providing advice and support to Customers to enable them to integrate into the
community, gain independence and sustain their tenancy working with them to :
• Develop, agree and regularly review a support plan that identifies their own personal
goals and objectives and the level of support required
• Build and sustain links with family, friends and the wider community
• Identify and access to opportunities for leisure, employment education and training and
other purposeful day time activities for tenants who are of retirement age or unable to
return to work.
• Support the development of a healthy lifestyle and where relevant to access appropriate
• Access and obtain support from relevant mental health, drug and alcohol, counselling and
exservices support agencies.
• Develop and maintain independent living skills including cooking, cleaning and budgeting
in order to sustain their tenancy and to break the cycle of homelessness.
• Arrange and escort Customers to appropriate day time activities where this is identified
within their Support Plans.
Work in accordance with support plans, regularly review support plans ensuring that support
services continue to be appropriate to the needs of the Customer.
Ensure that Customers app
Sorry but this resume is not available for download. Please choose another!