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<pre>Array ( [var] => cut_url ) </pre> Resume for Sumith V. for Executive Manager / Consumer Services in Gampaha, Sri Lanka. Search More Resumes for Executive Manager on Resumark.com #38GVSJQIU
 

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Resume for Sumith V. for Executive Manager / Consumer Services in Gampaha, Sri Lanka




Occupation: Executive Manager Industry: Consumer Services
Country: Sri Lanka City: Gampaha
State: Western ZIP: 01



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PERSONNEL DETAILS Name in Full : V. Pathirannahalage Yasalal Sumith V.. Date of Birth : th April Civil Status : Married Religion : Buddhist Nationality : Sri Lankan Current Residence : No. /B/, Siyane Uyana, Yakkala, Gampaha, Sri Lanka. Email : Contact Number : + STRENGTHS & ATTRIBUTES * Excellent knowledge of Shipping Documentation / Shipping Agency functions / Custom procedures. * Excellent knowledge & Experience as a service desk coordinator Europe / Middle East / Indian Subcontinent & USA sector * Excellent knowledge of Shipping lines Software applications. * Strong Leadership Qualities * Excellent presentation skills * Analytical skills * Ability to work under pressure. * Computer literacy. * Communication skills in both oral and written in English. * Outgoing personality * Strong relationship with principal / Agency managements / local & overseas customers, * International Exposure PROFESSIONAL OBJECTIVE * To acquire a challenging position in a progressively growing organization that provides me a proper ambience to sharpen my skills and opportunity to work through a qualitative and result oriented approach towards the set objective and career development associating with such modernization that provides comprehensive learning and professional growth. PROFFESIONAL EXPERIENCE & CARRIER HISTORY * years experience as Senior Customer Service Executive in CMACGM Lanka Pvt Ltd, Colombo Sri Lanka Agent For CMACGM Shipping Line since January to September Work Criteria & JOB RESPOSIBILITIES * Incharge of CSI Manifest filing With USA Custom in Indamex sector covering local & T/s Containers, * Incharge of final checking & Confirmation of the cargo & freight manifest prior to transmit same to Principals & agents at POD/POT * Incharge of handling all issues related to Export documentation check & keep update agents & principal on all incoming messages. * Check & Sign delivery orders / Bill of ladings prior to release same to the local consignees & Shippers. * Take part of company ISO certificate achievement by monitoring & reporting the company standards. * Assisted in continuous improvement projects to developed & maintain the high standard S methods * Take part of the company new computer system implementation & development as a departmental supporter. * years experience as Senior Customer Service Executive in PERMA Container UK line Ltd, Dubai, UAE, Since September to January Work Criteria & JOB RESPOSIBILITIES * Incharge of entire import dept & D/O counter, * Ensure strict implementation of company policies, * Liaise with customers / Feeder Operators/Terminals/Dubai Port Authority /POL & POD for relevant arrangements with regards to Exports & Imports. * Liaise with Feeder Operators for Vessel updates / Space Allocation / Smooth connection of T/S units. * Following up with customers for smooth delivery of cargo. * Maintaining proper coordination between Operations /Customer Service/Marketing & other Divisions in the Organization. * Attending all the Customer calls & Inquiries with related to Vsl ETA/ETD release of Containers / Cargo tracking etc. * Preparing Discharge Lists for Imports & Load list for Transshipment & local Exports. * Filing Manifest with Dubai port & Custom through EDI * Proper maintenance of all the documents according to ISO procedures. * Develop new strategies for selling procedures in order to expand the customer base. * Over year experience as Assistant Manager in Documentation Department at PERMA container UK Line Ltd, Dubai, UAE, Since January to May , Work Criteria & JOB RESPOSIBILITIES * Department Head for entire Documentation staff, * Incharge of entire Exp/Imp Documentation issues, * Incharge of handling transshipments containers at Dubai ports coordinate with feeder operators & book the space & arrange the second carrier * years experience as Service Desk Coordinator in Regional Service Desk at CMA CGM FZ L.L.C. Dubai, UAE Since June to June Work Criteria & JOB RESPOSIBILITIES * Incharge for all day to day activities in service desk and the service desk coordinator for twenty two other support members. * To attend & analyze all Incidents/Service requests/problems related to on line system, system interface with any other application or login related problems and provide solutions on time for the same individually or by liaisoning with the other team mates if needed. * Attending all requests to create email accounts, System login including mapping of applications to the user profile and access rights by liaisoning with CMA _CGM Head office in France & others respective departments/authority, * Attending All the Customer&;s / agent&;s calls & Inquiries with related to Shipping procedures, Custom procedures & system issues, * Ensure all incidents/Service Requests are being recorded, logged, attended, completed & closed with agreed SLA while ensuring support tools are duly updated with all required information with % accuracy. * Build monthly management reports & dashboards based on Service Desk statistics, highlight trends and make recommendations for improvement to the management * Establish effective training plan for new joiners and bring them up to the required standard with relevant skills within minimum time period possibly within months. * To attend & analyze all regional requirements received from worldwide agencies & Clients, * Months experience as Import / Export Executive at DIMENSIONPOLYANT Lanka Pvt Ltd Divulapitiya Since November to till Date Work Criteria & JOB RESPOSIBILITIES * Incharge for Shipping Department & handling both Import / Export documentations * Incharge of final checking & confirmation of the commercial Invoices / Packing List / CUSDEC & other shipping documents prior to handover them to clearing & forwarding agents. * Liaise with Air Lines / Shipping Lines / Clearing agents & Freight forwarders to negotiate the prices in order to make arrangements for both Imports & Exports shipments. * Liaise with BOI / Sri Lanka Custom / Chamber of Commerce / Department of Commerce / Inland Revenue / Local & foreign Banks to obtain necessary authorization and the certification. Overseas Travel & details of Training Conducted / Training Received AIMS application CMA CGM software has been deployed & training has been conducted by self at Beira & Maputo Mozambique Company : SDV AMI Mozambique S.A.R.L. Locations : Beira & Maputo Mozambique Deployment Dates : th July th July Actively participated for the E ITL Remedy Functional Validation & training project which held at Marseille, FRANCE Session : E ITL Remedy Functional Validation & training project Location : CMACGM Head office Marseille France Period : th December nd December EDUCATION PRIMARY AND SECONDARY EDUCATION School Attended : Ananda College Colombo , Sri Lanka. Passed G.C.E O/L in with Following Results * Mathematics : Distinction * Buddhism : Distinction * English : Credit Pass * Sinhala : Credit Pass * Science : Credit Pass * Agriculture : Credit Pass * Social Studies : Credit Pass * Art : Credit Pass Passed G.C.E A/L in with Following Results * Physics : Simple Pass * Chemistry : Simple Pass PROFESSIONAL QUALIFICATIONS * ITIL Version Foundation Examination Successfully completed the Training Course & passed the examination which was conducted by EXIN Examination Institute for Information Science office of Government Commerce, London, UK. * CBP Business Communication Successfully completed the Training Course which was conducted by New Horizons Computer Learning Center Dubai UAE. * Team Building & Effective Leadership Skills Successfully completed Training Course which was conducted by Spearhead Training institute Dubai, UAE, * Ship&;s Agency Training personal Successfully completed the training course & passed the examination which was conducted by Colombo International nautical & Engineering College CINEC & Ceylon Association of Ship&;s Agents CASA * Import & Export Procedures Successful at an Examination after having followed a course which was conducted by the Sri Lanka Export Development Board EDB & the SRI LANKA CUSTOM. * Successfully completed a program of studies Microsoft Application using Microsoft Word, Microsoft Excel & Microsoft Power Point Conducted by IDM International Computer studies Pvt ltd, Colombo, Sri LANKA. * Import & Export Procedures Successfully completed one day workshop which was conducted by National Chamber of Commerce of Sri Lanka. Referees: Provided upon request I hereby certify that the particulars given above are true & accurate and if selected I assure you the best of my contribution in the discharge of my duties to the entire satisfaction of my superiors. Date: th July Signature ...............................

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