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<pre>Array ( [var] => cut_url ) </pre> Resume for Cindy A. for Executive Manager / Consumer Services in Wilton, Connecticut. Search More Resumes for Executive Manager on Resumark.com #APJTZD8X8
 

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Resume for Cindy A. for Executive Manager / Consumer Services in Wilton, Connecticut




Occupation: Executive Manager Industry: Consumer Services
Country: United States City: Wilton
State: Connecticut ZIP: 06897



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Cynthia V. A.

Scribner Hill Road  Wilton, CT   h   m   
 
 
 

DIRECTOR OF OPERATIONS; DRIVES PRODUCTIVITY, PROFIT AND EFFICIENCY

Increases profit by optimizing internal resources and forging longlasting and productive relationships with clients and like service providers globally; solid P & L skills contribute to more accurate forecasts and better alignment between expense and return on investment.

Ensures superior service delivery and builds talent to support growth by creating and executing effective selection, training, feedback and succession planning strategies. Particularly valuable in historically challenging markets and during stages of accelerated growth. 

AREAS OF SPECIALTY

  • Strategic Planning
  • Project Management
  • P & L Management
  • Operations Management
  • Startup / Turnaround
  • Organizational Development
  • Relationship Management
  • Forecasting & Budgeting
  • Risk Management & Compliance
  •  

    PROFESSIONAL EXPERIENCE

    Clayton Holdings LLC, Shelton, CT  to

    Provides technologybased services to help mortgage lenders, investors, and other financial services firms manage their operations and risk.

    Senior Vice President, Transaction Management Operations

    Recruited by the President to provide strategic direction and ensure operational priorities align with overall company objectives. Lead a team of direct reports in Operations, Product Development and Systems Support, staff and underwriting contractors to perform risk analysis for government sponsored enterprises, investment banks and originators.  Direct management of the company Service Center and ensure standards are achieved related to KPIs, service quality, revenue generation, risk, profit, productivity and process improvement. Develop and manage a $M budget with full P&L responsibility. Report to Executive Vice President of Operations; member of the Executive Team.

  • Added $.M in annual revenue by closing sales of major government clients. Achieved additional revenue opportunity by implementing a new due diligence system, commercial underwriting softwareCLOSER, and a work flow management system Appian to upsell to those accounts and to attract additional customers in
  • Initiated numerous cost cutting initiatives: relocated Tampa site to save $.M in rent, renegotiated airfare and hotels to reduce travel costs % and conserved $.M by reengineering operations in the Transaction Management department
  • Implemented an automated project staff forecasting model to anticipate periods of peak demand and accurately track scheduling and skills preferences for > contract workers nationally. Program raised staffing revenue % while improving quality by furnishing better balanced teams
  • Set up and lead a governance board to ensure all operations are in full compliance with municipal, state and federal regulations and company and industry best practices
  •  

    Risk Management Alternatives, Inc. RMA, Duluth, GA  to

    Provider of debt collection and accounts receivable management services; acquired by NCO Group in

    Senior Vice President, Administration to

    Promoted to executive team to manage a $.M budget and a staff of employees nationwide. Provided strategy, tactical leadership and direction to Client Services, Office Administration and Logistics to deliver growth and achieve EBITDA and gross profit goals. Produced and analyzed financial performance reports and recommended efficiency enhancements to optimize productivity.

     

    Resume of Cynthia V. A.: page two of two 

  • Optimized return on investment following the acquisitions of competitors. Reduced expenses in client services by .% by consolidating operations from facilities to ; implemented service level agreements SLAs and competitive bidding to drive volume discounts from preferred vendors, resulting in expense reduction of $K
  • Developed offshore collections operations in India to help a key customer reduce costs. Built business plan, hired an onsite manager and created an implementation team to execute due diligence, draft and negotiate vendor contracts and orchestrate reporting structure. The project not only met the client’s needs but earned RMA > $K in additional revenue and a $.M reduction in operating costs
  •  

    Senior Vice President and Chief Information Officer to

    Asked to assume oversight of Operations, IT, Real Estate, Facilities, National Letter Administration and Auto Dialer Support and an operating budget of $M. Directed organizational development initiatives including selection, training and performance management for a staff of full time and outsourced employees. Established performance goals and allocated resources to drive overall company initiatives.

  • Selected by CEO and CFO to lead the Executive Team in the implementation of a balanced scorecard intended to turn around serious revenue and service delivery problems. Identified root causes and implemented appropriate process improvement initiatives to increase sales .% within first year
  • Awarded additional responsibility for the IT department in ; subsequently streamlined processes and consolidated functions to reduce IT expenses by > % in and another > % in
  • Implemented project management methodology to consolidate from systems to ; improved up time from .% to .% and errorfree daily production run time from % to .% within only weeks
  • Redesigned Real Estate lease process which reduced monthly lease expenses by % and monthly CAM and maintenance by %; decreased telecommunications expenses by % by choosing preferred vendors and renegotiating contracts to provide usage savings
  •  

    Equifax Risk Management services, Inc. ERMS, Atlanta, GA  to

    Provider of accounts receivable management services, ERMS was acquired by RMA in

    Senior Vice President and General Manager  

    Managed P & L for the $M accounts receivable financing business unit; directed offices and employees to generate sales and grow the business both organically and through acquisition. Determined staffing requirements and developed compensation plans. Prepared budget, managed expenses, drove new customer acquisitions, and ensured great customer service.

  • Coordinated the successful purchase of ERMS by RMA while increasing revenue by % and maintaining a % EBITDA
  •  

    Vice President of Outsourcing Operations to

    Directed call centers in Atlanta, Kansas City and Houston which included employees. 

    First USA Bank Card Services, Westerville, OH  to

    Provider of both online and offline merchant accounts for small to mediumsized businesses; acquired by Bank One in . Subsequently acquired by JP Morgan & Chase in

    Vice President, Collections – Collections Site

    Managed a $M budget through a staff of direct reports and operational staff of . 

    EDUCATION

    Wheaton College, Norton, MA

    Bachelor of Arts in Historical Architecture 

    Published – Inside the Minds: Financial Services Leadership Strategies, Aspatore, Inc.


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