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<pre>Array ( [var] => cut_url ) </pre> Resume for Arzu A. for Manager / Supervisor / Team Leader / Consumer Services in Baku, Azerbaijan. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #D5KET77T6
 

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Resume for Arzu A. for Manager / Supervisor / Team Leader / Consumer Services in Baku, Azerbaijan




Occupation: Manager / Supervisor / Team Leader Industry: Consumer Services
Country: Azerbaijan City: Baku
State: Baki ZIP: 1065



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Curriculum Vitae | |
| | |
|Personal information |
| |
|First name / Surname |Arzu A. |
|Address |Alesker Alekperov str. |
| |Apr. Baku, Azerbaijan |
|Telephone |+ |+ | + |
| |+ |temp | |
|Email | |
| | |
|Nationality |Azerbaijani |
| | |
|Date of birth |Okt |
| | |
|Gender |Female |
|Work experience |
| | |
| Dates |
|July till th June |
| |
|Occupation or position held |
|Customer Care Head |
| |
|Main activities and responsibilities |
|Managing of Customer Care Department: |
|Front Office |
|Call Centre and Technical Support |
|Statistical |
|Dealers set |
|Preparing the monthly report, report goes to CEO, making the PAF Performance Appraisal Form for |
|each employee. Controlling the sales and quality of work of CC. |
| |
| |
|Name of employer |
|B&B TV Communication |
| |
|Type of business or sector |
|Sales, Customer Care and Quality Control |
| |
| |March – July |
|Dates | |
| Occupation or |PA of Sales Marketing Director |
|position held | |
|Main activities and |Preparing daily reports about daily activation of sales. Assisting Director|
|responsibilities |in documents. Preparing the necessary documents for department employees. |
| |Translating. Receiving the contracts from distributors. |
|Name of employer |AZERFON LLC |
|Type of business or sector |Sales and Marketing Department |
| | |
|Dates |August March |
|Occupation or position held|Customer Care department and Sales department Trainer |
|Main activities and |Making the trainings for new employee of Customer Care and Sales |
|responsibilities |Departments. |
| |Preparing the agents for working and for making the quality job. |
|Name of employer |AZERFON LLC |
|Type of business or sector |Commercial/Customer Care Department |
| | |
|Dates |December August |
|Occupation or position held|Customer Care department/Call Centre agent, trainer |
|Main activities and |Receiving the subscribers problems and requests |
|responsibilities |Solving the problems of subscribers |
| |Describing the giving the necessary information |
| |Preparing the presentations of products and services of company |
| |Giving the trainings for expending the quality of agents. |
|Name of employer |AZERCELL JV |
|Type of business or sector |Customer Relations |
| | |
|Dates | July – December |
|Occupation or position held|Part TimeTranslator |
|Main activities and |Translating the films and serials from English to Azeri. |
|responsibilities | |
|Name of employer |Lider TV |
|Type of business or sector |Dubbing Department |
| | |
|Dates |August – May |
|Occupation or position held|Administrative Manager |
|Main activities and |Managing of conversation club. Leading conversation club. Interviewing new |
|responsibilities |trainers Managing of trainings. |
|Name of employer |Conversation Club in Baku Turkish College. |
| Type of |Social service |
|business or sector | |
| | |
|Dates |February – January |
|Occupation or position held|Manager of entertainment section |
|Main activities and |Leading the parties for children, managing the entertainment section of |
|responsibilities |club. |
|Name of employer |“Chicken House” children club/restaurant |
| Type of |Entertainment section |
|business or sector | |
|Trainings | |
| Name and type of |.“Art of Business Centre” organization from Ukraine. |
|organisation providing |“Business aims achievement practice” |
|education and training |Certificated |
|Date and Subject | |
| Name and type of |.. CBOSS organization from Moscow Convergent Business |
|organisation providing |Operation Support System |
|education and training | Customer Initialization |
|Date and Subject |Certificated. |
| Name and type of |. Azerbaijan Bank Training Centre ABTC |
|organisation providing |Customer Initialization |
|education and training |Certificated. |
|Date and Subject | |
| Name and type of |.Azerbaijan Bank Training Centre ABTC |
|organisation providing |Focusing to Subscriber |
|education and training |Certificated. |
|Date and Subject | |
| Name and type of |..Azercell JV. |
|organisation providing |Stress Management |
|education and training |Certificated.

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