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years experience in customer services, being working for more than years directly with guests from all over the
world and different demographics , having the chance to be part of the start up team as a Front Desk Manager on the
Oasis of the Seas, the biggest and most modern Cruise Ship in the World .
I would like to combine all my knowledge and experience in International Customer Services and
Hospitality accepting new challenges for my carrier.
FRONT DESK MANAGER,ROYAL CARIBBEAN INTERNATIONAL; MIAMI, FL — PRESENT DATE
Managing a team that excels in delivering industry leading service to our individual, international and group guests. Is
responsible for motivating, training, evaluating and tracking development on an individual and team level.
FRONT DESK SUPERVISOR, HOTEL JP; RIBEIRAO PRETO, SAO PAULO —
In charge for the front desk operation in general , training and development, coaching and schedule for the guest
services team, being always available to resolve escalated guest issues , providing prompt resolution in order to
obtain the guest satisfaction.
GUEST RELATIONS OFFICER,HOLIDAY INN; RIBEIRAO PRETO , SAO PAULO —
Worked at the main Reception doing checkin/out handling a cash float, exchanging all kind of currencies, exchanging
keys, and helping with different requests worked in Guest Relations, and as well as a Guest Relations Coordinator
organizing all the VIP’s, honeymoon and birthday amenities, and taking care of the in room checkins.
University Barao de Maua, Sao Paulo, Brazil; — Hotel Manager Diploma
• Dedication to creating a positive work environment for colleagues
• Capable of handling large groups of guests with different requests in different languages
• Strong communication skills
• Capable of creating a memorable and luxury guest experience.
• Leadership and organization
• English – Fluent
• Portuguese – Fluent
• Spanish – Fluent
• Italian – Learning
• French – Learning
Maria Mattsson, Guest Services Director; Royal Caribbean International
Ghada Khamis ,Fleet Guest Services Manager; Royal Caribbean International
email address :
Thais Caldeirinha, Guest Services Manager ; Royal Caribbean International
Jorge Lynch, Hotel Director; Vision of the Seas ; Royal Caribbean International
email address :
JOAO RAFAEL Z.
Vision of The Seas
Royal Caribbean International Miami, Caribbean Way,