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<pre>Array ( [var] => cut_url ) </pre> Resume for Chuan Hoe (Adrian) K. for Other / Consumer Services in Singapore, Singapore. Search More Resumes for Other on Resumark.com #CBB9POYDQ
 

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Resume for Chuan Hoe (Adrian) K. for Other / Consumer Services in Singapore, Singapore




Occupation: Other Industry: Consumer Services
Country: Singapore City: Singapore
State: Singapore ZIP: 823175



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K. CHUAN HOE
Punggol Field Blk C Singapore ? SD ? DOB // ?
Singaporean ? ? ? Availability : month notice neg
A highly experienced Claims Service Manager who has more than years of experience in
handling Personal Lines and Extended Warranty claims. Demonstrated the ability to lead a
diverse team of professionals to new levels of success and implemented processes which
help to enhance the workflow and reduce operation cost. Strong technical and business
qualifications with an impressive track record of more than years of handson experience in
strategic planning, business unit development, program management, product development,
customer service and client management. Proven ability to successfully analyze an
organisation’s critical business requirements, identify deficiencies and potential opportunities,
and develop innovative and costeffective solutions to enhance competitiveness, increasing
revenues and improve service offerings.
RECENT ACCOMPLISHMENTS
CHARTIS SINGAPORE INSURANCE PTE LTD
• Successfully resolved and corrected GST issues occurring between year and .
Recovered more than $K in GST returns.
• Implemented sms broadcast service to improve customer experience and reduce
operating cost.
• Implemented customer surveys to gather claims experience.
• Analyzed historical data and proposed changes to reduce risk exposure.
• Established critical partnership with industrial leaders such as Courts, Gain City, Mayer,
MCLLand, Goh Sin Huat, Borneo Motors and most manufacturers. Key liaison person
with client.
AFOR PTE LTD
• Setup service centre from sketch
• Awarded best ASEAN Service Provider award presented by Apple Singapore in
PROFESSIONAL EXPERIENCE
COURTS SINGAPORE PTE LTD
OCT NOW
MANAGER EXTENDED WARRANTY & SERVICES
• Manage entire business for Extended Warranty to achieve overall sales turnover
• Manage and motivates all branches in achieving the stipulated targets by means of internal
promotional activities, branch visits and individual performances
• Conduct analysis on market sales trends and make recommendation to management
• Work closely with EW underwriter and administrator to maximise sales potential and daytoday
operation matters
• Responsible for product development and performance management of new services
• Monitor staff and branch performance with an objective to increase service charge
• Coordinates and provide necessary training needs and product knowledge information
• Works closely with Marketing Department on marketing initiatives on Extended Warranty
• Works closely with HR on implementation of staff incentives
CHARTIS SINGAPORE INSURANCE PTE LTD FORMERLY KNOWN AS AMERICAN HOME ASSURANCE
COMPANY
MARCH – JUNE
CLAIMS SERVICE MANAGER
• Management of Personal Lines, Warranty, PLUS products and High NetWorth clients portfolio
• Ensure monthly benchmarks are met
• Tabulate reports and statistics for local and regional office
• Outstanding file review
• Handle appeals, escalations and feedbacks
• Manage a panel of authorised workshops, manufacturers and loss adjustors
• Preparation and signing of service agreements
• Ensure compliance of SOP and documentation of new processes and workflows
• Process review and improvement
• Conducting internal and external audits
• Conducting of recruitment, regular review of staff performance and appraisals
• Work with client and marketing department on new product development
• Work closely with System team on application enhancement and implementation
• Ensure monthly closing ratios are met
• Build excellent clientinsurer relationship
• Provide product training to client
• Respond and attend to CASE or SCT mediations
• Provide internal training to new staffs and holding weekly meetings to address outstanding matters
• Ability to provide quick solution while keeping within contract’s restriction.
AFOR PTE LTD AUTHORISED APPLE PREMIUM RETAILER
MAY – MARCH
TECHNICAL SERVICE MANAGER
• Setup of service centre from sketch
• Manage daily operation of service centre
• Liaise with programmer to customise database and subsequent enhancements
• Generate performance report for company and Apple Singapore
• Handle recruitment, appraisal and training
• Ensure repair and repair turnaroundtime and benchmarks are met
• Implemented processes to improve customer’s experience and reduce operating cost
• Ensure % ensure of outstanding cases / complaints
• Tabulate and responsible for department’s P&L
• Administration of ID and access rights
• Process review and improvement
• Conducting internal audits and stock check.
• Work with marketing department on promo and other services
• Ensure monthly closing ratios are met
• Work with Apple Country Manager to effectively resolve complaints
• Build excellent rapport with Apple Singapore, partners and customers.
• Achieved best ASEAN service provider award presented by Apple Singapore
DIVERSITEC DISTRIBUTORS PTE LTD
JULY – MAY
SERVICE ENGINEER
• Manage a team of service technicians
• Ensure compliance of SOP and documentation of new processes
• Process review, improvement and documentation
• Conduct recruitment and training to new staff
• Ensure calls are closed within agreed turnaround time
• Recommend and suggest products or services to clients
• Manage inventories and ensure parts fulfilment
• Work with manager and marketing department on client requests
• Ensure monthly closing ratios are met
REFERENCES
Anil Khurana
Regional Vice President
Chartis Singapore Insurance Pte Ltd
E :
T :
Sam Tan
Claims Vice President
Chartis Singapore Insurance Pte Ltd
E :
T :
EDUCATION
Diploma in Multimedia and Infocomm Technology
NANYANG POLYTECHNIC
ITC in Electrical Engineering
MACPHERSON ITE
O’ Level
MONTFORT SECONDARY SCHOOL
OTHER CERTIFICATIONS
Basic Insurance Concepts and Principals
SINGAPORE COLLEGE OF INSURANCE
Personal General Insurance
SINGAPORE COLLEGE OF INSURANCE
LANGUAGES
English Written and Spoken
Mandarin Written and Spoken
Hokkien Spoken
Teochew Spoken

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