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<pre>Array ( [var] => cut_url ) </pre> Resume for Waqas S. for Supply Chain / Logistics / Consumer Services in Kowloon, Hong Kong (China). Search More Resumes for Supply Chain / Logistics on Resumark.com #8VOUOZQZG
 

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Resume for Waqas S. for Supply Chain / Logistics / Consumer Services in Kowloon, Hong Kong (China)




Occupation: Supply Chain / Logistics Industry: Consumer Services
Country: Hong Kong (China) City: Kowloon
State: Kowloon ZIP: 0000



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Waqas Khalid S.
Mobile: + , +
HKID: R, DOB: th July , Driving License: Dubai Valid Till March
Nationality: Pakistani, Email:
Career Objective:
A management professional with an exceptional track record in Customer Services &
call center management, strategic sales, marketing and human resource management. Seeking a
challenging position with a dynamic organization to contribute accrued skills in formulating organizational
objectives and charting a mutually beneficial growth path.
Work Experience:
CY Shipping Hong Kong
Hong Kong
International Business Development Executive
Since Jan till Date
• Developing a strong Business relation with International agent.
• Coordination with International agents for there Nominated Cargo.
• Coordination with the sales team to get the rates by Air and Sea for overseas agents.
• Coordination with in house Operations team to arrange for the booking and transfer of shipments on
time.
• Good Contact with in the UAE market and middle east Market for Export and Import.
• Monthly export of + ‘ & ‘ container by sea and + K/kg of by air cargo.
• Over + agents Network in the Sub continent and Middle
• Good local contact for export of Electronic /Garments/Computers/Tires/Gas Cylinders etc from Hong
Kong & China.
Telenor Pakistan Mobile Telecom Company From Norway
Lahore, Pakistan
As Team Leader Call Center Customer Service & Telesales
Aug to Dec
• Managing, motivating, leading and directing a team of Direct Report customer relations / Telesales
officers
• Live Call Evaluation, Timely Log in, Supervisor Calls, Feed back session with the CRO’s Maintain the
Quality SLA of %.
• Corporate Communication with in the organization and outside via emails. Preparing PowerPoint
Presentations for the Monthly Performance meeting with the Director.
• Responsible for achieving Teams Call volume on daily and on monthly basis.
• Training and updating teams on Sales & Customer Services Techniques, technical system usage and
productspromotions introduced.
• Responsible for achieving High First Call Resolution.
• Achieved .% in TDP performance appraisal for year & % in
• Responsible for analytical reporting of the daily Call Center Report .
• Back up to the Contact Centre Manager responsible for CRO, Back end teams
• Training New Hires and tenured CRO’S on advanced usage of systems like Siebel R, Geneva,
Tracker R, Criss Xpress, SLC Interface, NICE, DMS, Shop tool, CUCA, HLR, CMS Avaya,
Hyperion & Rock Tv .
• Created the Ideal of upselling form the Center to use the Avail time as Create Revenue
• My Team Contribution to Total up selling Revenue in months US $ ,.
• Team Leader of Team of the Month times
• Taking Decision on his behalf of the Assistant Manager Group as his backup.
• Part of Extended HR Team, responsible for conducting assessment sessions and panel interviews for
hiring Customer Relation Officers.
Cont Page
Selected as Backup Traffic Controller for Months with Telenor Call Center
• Managing, controlling, routing inbound call traffic via Avaya CMS supervisor software.
• Ensuring that all postpaid, prepaid, dealers and corporate calls are routed to available agents or
specialized agents.
• Ensuring all the calls are answered within the set SLO Service level objective so as to avoid
over serving or under serving.
• Ensuring Adherence monitoring, breaks distribution to call center agents, maintaining call
center attendance and assigning alternate tasks to agents, maintaining STR Shift Traffic
Report, Adherence Monitoring Report etc.
• During my tenure as a Traffic controller I met the best service levels % by optimum
• Allocation of resources and effective queue management.
Crescent Standard Telecommunications Limited
Lahore, Pakistan
Floor Manager/ Quality Manager Call Center
Sep Aug
• Monitor the Telemarketing call for the Telecom Client Mobile.Orange, Vodafone, & T Mobile.
• Job Description included training new recruits for telemarketer.
• Managing the daily sales, Ensuring Quality sales to out client in UK.
• Managing Call center traffic Touch Star Software
Transfreight Shipping & Logistic
Dubai, U.A.E
Assistant Manager Sales and Marketing
Sep Feb
• Sales an MarkingÊof Sea & Air Shipments with local Clients and International Agents from Sub
continent/ America/China
• Making Cold calls to the Clients and follow up on the Inquiry.
• Coordination with the Liners for the best possible rates for the shipment
• Preparing the Customs Documentation & Customs Clearances from the ports in the UAE.
• Coordination with the Transporter to ensure the Delivery of the shipment on time Ê
• Specialist in DGR shipments clearing and export To/from UAEÊports
• Correspondences with the local agents and the courier companies.
• Good business relation with the Courier companies for small shipments DHL/ FedEx/ Aramax /TNT
/UPS.
• Export /Import of Electronics/Telecom Products/ Herbal Products/ Marble/Tiles/Air condition/
Cars etc.
Zeb Travels
Karachi, Pakistan
Outbound Tour in charge
Jan Sep
Worked for Zeb Travels Pakistan as an Outbound Tour In charge for years with following
responsibilities:
• Arranging Group &Individual Tours For Multinationals, Schools, Group Tours.
• Domestic Tours within Pakistan for Foreign Delegates.
• Conferences for Multinational Companies in Pakistan & Spain, Dubai, Oman.
• International Tours Cruises in Far East / Europe Star Cruises, Royal Caribbean Cruises, Am Track,
Euro Rail.
Cont Page
• International representative at Arabian Travel Mart for the promotion of Pakistan as a tourist
destination on behalf of the company.
• Booking Ticket’s using Word span, Abacus Reservation System.
• Preparing Quotation and designing Package at the start of the season and ensuring the level of
service provided by the Partner Hotel is as per our requirements.
• Negotiating rates with the Hotel’s , Transport Company and Airline for Individual and group
Tours
Professional Skills:
• Completed the CSE/TSE Training from TRG.
• Completed Certified Call Center Professional Program. From Eveready One world.
• Computer programming in Turbo C++.Professional Computer Training Institute
• Computer Hardware Assembling & Repair.Pakistan Technical Computer Institute.
• Global Distribution System.IATA, UFTAA, VIASINIC
• Reservation Systems Abacus, Word span.
• Basic & Advance Fare Calculation. Grace Institute Of Technology
• Computer Fare &Ticketing.Grace Institute Of Technology
Workshops attended

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