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<pre>Array ( [var] => cut_url ) </pre> Resume for Shayne R. for Customer Support / Client Care in Cork, Ireland. Search More Resumes for Customer Support / Client Care on Resumark.com #GLJ2YFMNB
 

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Resume for Shayne R. for Customer Support / Client Care in Cork, Ireland




Occupation: Customer Support / Client Care Industry:
Country: Ireland City: Cork
State: Cork ZIP: 0000



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CURRICULUM VITAE
Name:
R., Shayne Anthony
Address:
Dun Mahon, Tivoli, Lower Glanmire Road, Cork
Telephone Number:
+ Mobile
Nationality:
Irish
EMail:
PPS No./NIE:
XR
No. SEGURIDAD SOC.:
/
Computer Literate:
Yes Word and Excel, SAP
WORK HISTORY:
April Present:
Customer Service Advisor
Customer Service Advisor in Irelands Largest Outsourcing Company,
working on the Account for Irelands largest Energy Supplier, Electric
Ireland.
• Residential Dept. :
o Handling everyday Queries from Residential Electricity & Gas
Customers;
o Logging Switch Documents for Customers wishing to return to
Electric Ireland.
o Logging Service Orders for Customers who require
Reconnections/Disconnections, or are having problems with
their Meters/Supply
o Sending out the Daily & Weekly Team Statistic Reports;
o Sending out Returned Errors to the team;
o Duty Manager from every morning – keeping an eye
on Availability; Advisor’s status’ on the Phone; making
sure people’s systems are working; highlighting issues in
the DM Log.
o Team PoC when the TL is unavailable.
o Performed the role of Consultant for the DF AfterCall Survey
Reports while still in its infancy.
o Dealing with issues on the New PAYG Meters, invoice
queries, Meter Issues etc.
o Mentoring New Hires on the floor, making sure that they
have all the help & advice needed to get through their
threeweek GradBay period.
o Doing SidebySide Coaching with other Agents on the
floor at the request of their Team Leaders;
. Talking them through each call, trying to get them to
assess their own strengths & weaknesses;
. Highlighting any issues that I might notice, and
reporting everything in official format back to their
respective TL
Name & address of Employer: Abtran, Head Office, Building , University Technology Centre,
Curraheen Road, Bishopstown, Cork
Dec Mar :
Professional Recruiter
. OnStreet Fundraiser,
. Informing the public about Concern’s emergency and
development programmes
. Asking supporters to sign up for a regular monthly
donation by Direct Debit.
Name & address of Employer: Concern Direct Dialogue, North Main Street, Cork City, Cork
LANGUAGES:
English;
Fluent, Native Speaker
Spanish;
Fluent Spoken and Written
Dutch;
Low Level Basic Spoken Understanding
Catalan;
Low Level Basic Spoken and Written Understanding
STUDY HISTORY:
Sept Present
St Finbarrs College; Business Management Further Education
and Training Awards Council FETAC Level Distinction
Cork College of Commerce; Start Your Own Business Course
Distinction
University of Limerick, European StudiesBA Unfinished;
Law, Sociology, History, Spanish
Lismore CBS; Leaving Cert Honours
• History
B
• English B
• Mathematics C
• Business D
• Accounting D
• French
D
Vientiane International School, Vientiane, Laos
International School of Tanganyika, DaresSalaam, Tanzania
WES Homeschooling, Iringa Tanzania
HOBBIES/PASTIMES:
. Reading
. Golf
. Cricket
o I am a member of Lismore Cricket Club and Captain of their First XI.
o AT the start of the Season I was reelected Secretary, Captain, and had the jobs of
Press & PR Officer added to my portfolio.
Notable successes during my time at the Club were;
o Securing the Club’s first ever Sponsorship Deal with The Lismore House Hotel;
o Increasing the Club’s Local, National, and International profile through the introduction of
a Facebook page, a Twitter Account, a Blogging site & a new website, all leading to an
increase in participation & requests for friendlies;
o As Captain, bringing the Club from the bottom of the third Division in to a rdPlace
finish in .
References available on request

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