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to work weekends with days off during the week.
Customer Service Manager
Oct , to present
Receive inbound calls that are being returned to sales agents.
I distribute the calls to the specific agent that left the call.
General Sales Reservation Agent
April , to Mar ,
Via inbound calls, completing car rental reservations
for customers and upselling additional products to customers. Reservations
include national and international rentals.
Customer Service Representative
June . to April ,
Assist newspaper subscription customers with delivery issues, request
redelivery of missing newspapers, billing issues, setting up new
accounts, making changes to customers accounts, taking payments, cancelling
accounts. I have also been assisting in helping new employees by answering
questions, taking supervisor calls.
Associate Fraud Specialist
Dec , to June ,
I monitor credit card accounts for any suspicious fraud transactions.
I also assist customers via inbound calls with any unauthorized transactions
on the customers credit card accounts.
Customer Service/Customer Service Resolutions/Customer Relations
Jan , to July ,
I assisted customers via phone with billing issues, making adjustments
as needed. I am also experienced in cancelling accounts, combining
and splitting accounts per customer request. Activating accounts
when customers move from one area of service to another. Also added
features, changed price plans, phone changes as esn changes. I
am also experienced in troubleshooting problems with cell phone services.
I also assisted customers from leaving the company.
Data Entry/Customer Service
Nov , to Aug ,
USIS,formerly Dac Services
Assisted customers via inbound phone with reports for Over The Road
drivers. Printing reports, faxing reports, walking customers thru receiving
reports via customers computers.