Analyst, Quality Assurance • Customer Service Representative
Accomplished customer service professional with more than years of progressively responsible
experience producing superior customer satisfaction. Recognized ability to effectively train,
mentor, and motivate teams to the highest levels of productivity. Earned reputation for
commitment to quality assurance in diverse industries. Strong interpersonal, organizational, and
analytical skills enhance capacity to multitask, prioritize, and execute competing demands.
Highly regarded for talents in oral and written presentations.
Program Development • Quality Assurance • Training • Vendor Relations • Customer
Service Global Business • Conflict Resolution • Diagnoses & Resolutions • Corporate
Communication Documentation • Healthcare Information Services • Accident & Health
Writing • Account Management • Periodic Reports • Mentoring • Presentations • Scheduling