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Family name : L.
Name : Emmanuel Kodjovi Sossouvi
Address : Rue du Moorslede
Domicile : Brussels – Belgium
Mob. Telephone :
Date of birth : //
Place of birth : Atakpamé Togo;
Nationality : Togolese / Dutch
Marital status : Married
Driver’s license: : B
Email address :
– : Elementary
school teaching in French
– : Secondary school
French Baccalaureat, D serie: Sciences
Universite du Benin Togo; Faculty of Sciences Biology Mathematics,
Physics and Chemistry
– : Universite du
Benin; Faculty of Economics and Accounts.
– : Universite Cheikh
Anta Diop de Dakar Senegal:West Africa;
Faculty of Information
Jan’ Mar’ : Dutch
courses, Educatief Centrum, Nijverdal CITO ; Holland
– : First Aid and
voluntariness with Red Cross, Nijverdal; Holland
Jan’ May’ : Computer
course, Educatief Centrum, Nijverdal
Dec’ Feb’ : PC course
MSDOS, introduction to MS Word / MS Excel, Amsterdam
courses correspondence course, Nationale
Handels Academie, Panningen, Holland.
Sep’ – Dec’ : English
courses Business Fluency ; British Language Training
Centre B.V., Amsterdam
Operating Systems : Windows
.x / / / / ME / XP / NT Workstation
Applications : MS
Office // Word, Excel, PowerPoint, Access , Outlook
Express and MS Outlook, Lotus Notes, Visio Professional, Remedy
Trouble Management, Arbor / Kenan Billing System, AS/
Networkknowledge : Internet,
Jul’ – June’ :
Sales Coordinator, Kawasaki Motors Europe N.V., Hoofddorp, The
Spare Parts transaction Section.
Check stock and
negotiate with customer about the price of goods. Maintain the database
AS/ : record new items / treat and place orders for our stock
Serve as single
point of contact towards customers all informations regarding parts
quotation as well technical informations, tracking shipments and backorders;
Single point of contact between Kawasaki’s dealers and the parts sales
sections in Banshu Works and in Tokyo.
Acceptance of orders
from customer direct or via Sales Reps active in the EMEA area.
into the warehouse systems to ensure a reliable picking, packing, transport
and delivery of the parts in the EMEA area.
follow up with the factory and customers.
Train our customers
so they can use Kawasaki DealerNet System a web application developed
Support the logistics
organization with the selection of the most efficient shipping arrangement
Input of the order
information into the financial systems. Produce a correct invoice towards
customers and follow up on issues of accounts receivable and reminders.
Prepare the Certificate
of Origin to be legalized by a Chamber of Commerce for our customers
orders outside the euro zone for customs purpose.
Set up monthly reports
for Japan about our sales inventory amount and allocation statistics.
Human Resources Manager
Oct’ May’ :
Customer Technical Support, Sykes Enterprises Inc. B.V., Amsterdam
internet and email technical support to our clients
Coditel – TV Cablenet –CampusNet in Belgium and Luxembourg with
questions regarding “ internet connexion as: no or slow connexion,
emails problem and software installation”.
Jun’ – Dec’
: Technical Support Specialist, Idexx Laboratories BV, Amsterdam
Dusties and responsibilities:
customer support by answering routing and nonrouti ne questions posed
by both internal and external customers the veterinarians through
inbound telephone calls and/or in writting, fax or electronic mail format;
Provide followup support to the customer through sheduled outbound
Process orders both
domestic and international, answer accounts re
service / warranty questions for external and internal customers.
adapting known troubleshooting techniques and technical information
to help identify resolutions to newly identified issues.
to educate customer on the proper usage of the diagnostic
test kits and inclinic instrumentation, proper sample prepa
functionality of products provided .
Identify and seek
assistance on difficult customer issues when necessa
appropriate ressources such as customer, system and infor mational
databases and as well as IDEXX personnel such as teamma tes, marketing,
research and development and the sales force.
and assists in the investigation of customer complaints regar
ding product quality, tolerances, specifications and delivered condition
Nov” – Feb’
: Customer Service Representative, WinStar Communications bv,
via several media phone, fax, email, letter regar ding customer
inquiries, complaints, problems and requests. Both in bound and outbound,
in accordance with WinStar’s policies, scripts, procedures,
quality and performance standards.
Serving as single
point of contact towards Winstar’s customers. Informing them proactively
in case of service affecting network problems. Maintenai
Serving as first
tier technical support and escalating problems in case they are cannot
solved within agreed time frames.
resolution of customer problems, being the single point of contact between
the WinStar organization and Lucent NetCare Services. Generating “Trouble
Tickets” as a means of communication.
Ensuring that submitted
orders are complete and accurate.
activities by different Winstar departments needed to
orders efficiently and effectively. Track progress to
ensure timely delivery.
Assembling and distributing
the service package to the customer after pro
visioning of service. Providing after sales and after service role to
the customer in order to maintain a high level of customer satisfaction.
Supporting the Customer
Services Manager with written communication
Collecting and delivering
accurate billing information to the Finance department by using Kenan/Arbor
of order completion to ensure exact billing and com
Sept’ Nov’ : Customer
Service Representative, Stream International BV, Amsterdam
first and second lines , HP Deskjet and HP Scanjet;
Troubleshooting, installation and configuration of hard and software
Jul’ Aug’ : Mailman
PTT in Diemen; night shift duty: sorting & coding of packages