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<pre>Array ( [var] => cut_url ) </pre> Resume for Emmanuel L. for Customer Support / Client Care in Laken / Bruxelles, Belgium. Search More Resumes for Customer Support / Client Care on #ZLH2BL1YL

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Resume for Emmanuel L. for Customer Support / Client Care in Laken / Bruxelles, Belgium

Occupation: Customer Support / Client Care Industry:
Country: Belgium City: Laken / Bruxelles
State: Brussels Hoofdstedelijk Gewest ZIP: 1020

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                                             CURRICULUM  VITAE   PERSONAL  DETAILS  

Family name  : L. 

Name   : Emmanuel Kodjovi Sossouvi

Address  : Rue du Moorslede

Postcode  :

Domicile  : Brussels – Belgium

Mob. Telephone :  

Date of birth  : //

Place of birth  : Atakpamé Togo; West Africa

Nationality  : Togolese / Dutch

Marital status  : Married

Driver’s license: : B

Email address   :

EDUCATION –   : Elementary school teaching in French

–   : Secondary school French Baccalaureat, D serie: Sciences  

–  : Universite du Benin Togo; Faculty of Sciences Biology Mathematics,

                                     Physics and Chemistry

–   : Universite du Benin; Faculty of Economics and Accounts.

–   : Universite Cheikh Anta Diop de Dakar Senegal:West Africa;

                                      Faculty of Information


Jan’ Mar’ : Dutch courses, Educatief Centrum, Nijverdal CITO ; Holland

–   : First Aid and voluntariness with Red Cross, Nijverdal; Holland

Jan’ May’ : Computer course, Educatief Centrum, Nijverdal

Dec’ Feb’ : PC course MSDOS, introduction to MS Word / MS Excel, Amsterdam

Mar’            : Computeraccounts  courses correspondence course, Nationale 

                                      Handels Academie, Panningen, Holland.

Sep’ – Dec’ : English courses Business Fluency ; British Language Training

                    Centre B.V., Amsterdam


Operating Systems : Windows .x / / / / ME / XP / NT   Workstation

Applications : MS Office // Word, Excel, PowerPoint, Access , Outlook

                                   Express and  MS Outlook, Lotus Notes, Visio Professional, Remedy

                                     Trouble Management, Arbor / Kenan Billing System, AS/

                                      Logistic Package

Networkknowledge : Internet, TCP/IP 


                    Read                Write                  Spreak

French     fluent     fluent                  fluent

English     fluent     fluent          fluent

Dutch                            reasonably        reasonably           reasonably  


In Holland:

Jul’ – June’ : Sales Coordinator, Kawasaki Motors Europe N.V., Hoofddorp, The

                                      Netherlands BB

                    Spare Parts transaction Section.

  • Check stock and negotiate with customer about the price of goods. Maintain the database AS/ : record new items / treat and place orders for our stock in Japan
  • Serve as single point of contact towards customers all informations regarding parts quotation as well technical informations, tracking shipments and backorders; Single point of contact between Kawasaki’s dealers and the parts sales sections in Banshu Works and in Tokyo.
  • Acceptance of orders from customer direct or via Sales Reps active in the EMEA area.
  • Order registration into the warehouse systems to ensure a reliable picking, packing, transport and delivery of the parts in the EMEA area.
  • Prepare documents incoming goods
  • Monitor backorder follow up with the factory and customers.
  • Train our customers so they can use Kawasaki DealerNet System a web application developed for them
  • Support the logistics organization with the selection of the most efficient shipping arrangement per order;
  • Input of the order information into the financial systems. Produce a correct invoice towards customers and follow up on issues of accounts receivable and reminders.
  • Prepare the Certificate of Origin to be legalized by a Chamber of Commerce for our customers orders outside the euro zone for customs purpose.
  • Set up monthly reports for Japan about our sales inventory amount and allocation statistics.

            Reference: Mr Rob Ferdinandus

           Human Resources Manager

                 Tel.: +

                                         Mobile: +

    Oct’   May’ : Customer Technical Support, Sykes Enterprises Inc. B.V., Amsterdam

      BB & BC


    Provide broadband internet and email technical support to our clients     Coditel – TV Cablenet –CampusNet in Belgium and Luxembourg with questions regarding  “ internet connexion as: no or slow connexion, emails problem and software installation”. 

    Jun’ – Dec’   : Technical Support Specialist, Idexx Laboratories BV, Amsterdam


                         Dusties and responsibilities:

  • Provide quality customer support by answering routing and nonrouti ne questions posed by both internal and external customers the veterinarians through inbound telephone calls and/or in writting, fax or electronic mail format; Provide followup support to the customer through sheduled outbound calls.
  • Process orders both domestic and international, answer accounts re
  • ceivable and service / warranty questions for external and internal customers.

  • Responsible for adapting known troubleshooting techniques and technical  information to help identify resolutions to newly identified issues.
  • Identify opportunities to educate customer on the proper usage of the   diagnostic test kits and inclinic instrumentation, proper sample prepa
  • ration and functionality of products provided .

  • Identify and seek assistance on difficult customer issues when necessa
  • ry, utilizing appropriate ressources such as customer, system and infor mational databases and as well as IDEXX personnel such as teamma tes, marketing, research and development and the sales force.

  •   Conducts and assists in the investigation of customer complaints regar 
  •         ding product quality, tolerances, specifications and delivered condition 

            of products. 

    Nov” – Feb’      : Customer Service Representative, WinStar  Communications bv,     

                                        Amsterdam BB

          My responsibilities included:

  • Handling messages via several media phone, fax, email, letter regar ding customer inquiries, complaints, problems and requests. Both in bound and outbound, in accordance with WinStar’s policies, scripts,  procedures, quality and performance standards.
  • Serving as single point of contact towards Winstar’s customers. Informing them proactively in case of service affecting network problems. Maintenai
  •       ning customer records.

  • Serving as first tier technical support and escalating problems in case they are cannot solved within agreed time frames.
  • Coordinating the resolution of customer problems, being the single point of contact between the WinStar organization and Lucent NetCare Services. Generating “Trouble Tickets” as a means of communication.
  • Ensuring that submitted orders are complete and accurate.
  • Coordinating all activities by different Winstar departments needed to
  • Provision WinStar’s orders efficiently and effectively. Track progress to                ensure timely delivery.

  • Assembling and distributing the service package to the customer after pro     visioning of service. Providing after sales and after service role to the customer in order to maintain a high level of customer satisfaction.
  • Supporting the Customer Services Manager with written communication
  •       and reporting.

  • Collecting and delivering accurate billing information to the Finance department by using Kenan/Arbor System.
  • Maintaining records of order completion to ensure exact billing and com
  •       pensation. 

    Sept’ Nov’ : Customer Service Representative, Stream International BV,  Amsterdam

      BB & BC

    Technical Support first and second lines , HP Deskjet and  HP Scanjet;                               Troubleshooting, installation and configuration of hard and software 

    Jul’ Aug’ : Mailman PTT in Diemen;  night shift duty: sorting & coding of packages


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