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<pre>Array ( [var] => cut_url ) </pre> Resume for Cassandra B. for Customer Support / Client Care in Burlington, Kentucky. Search More Resumes for Customer Support / Client Care on Resumark.com #ZSK1LBM6S
 

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Resume for Cassandra B. for Customer Support / Client Care in Burlington, Kentucky




Occupation: Customer Support / Client Care Industry:
Country: United States City: Burlington
State: Kentucky ZIP: 41005



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Ethan Dr. Mobile Burlington, KY Email: Cassandra B. Work Experience November , Present Convergys Macys program Erlanger, KY Customer Service Representative o took inbound call for orders and service recovery for Macys.com and Bloomingdales.com o made outgoing calls for followup with customers and ups/fedex/usps tracking and reroutes o used many different computer programs to input data and orders into computer database o made notes on order accounts during and after calls o received numerous compliment calls and letters to supervisor o up sell of items based on customers order and interest o assisted customers with options and suggestions for their purchases October , Nov. , Spherion Staffingin house temp Blue Ash, OH Client Service Representative o answered incoming telephone calls o input data entry for new hires, daily activity, call logs, timesheets, etc o contract representative between client and employee o researched internet and databases to find suitable clients and scheduled interview if interested o file numerous documents and update employee files as needed o greet customers August , October , Talent Tree/MTS Hebron, KY Encoder o Signed out mail on daily log for each program o Data entry of barcodes o Scanned entry of barcodes o Sorted mail for incoming and outgoing o Prepared mail to be encoded February July Internal Revenue Service Covington, KY Clerk o Received date stamped and controlled incoming mail o Stamped identifying numbers for filing purposes o Filed documents o Filed and maintained cases by alpha and numeric order o Used Internal Revenue Service IRS computer programs to open and close cases o Routed documents and files to appropriate areas o Organized and maintained files, records, manuals, handbooks, and other related materials o Answered telephones o Data input of updated information and case closing information Tax Examining Technician o Assigned Employer Identification Numbers EIN for businesses o Assigned applications to incoming telephone, fax mail and internet request o Advised taxpayers of assigned EIN o Contacted taxpayers for additional information as needed o Updated accounts per government regulations o Sent out computer generated letters o Maintained suspense for follow up actions o hours per week spend on phones and computer programs o data input of all information received for EIN application and correspondence Education Newport Independent Newport, KY GED August Skills  Excellent computer skills  Proficient at data entry  Expert in verbal and written communication Accomplishments  Classroom instructor  On the job instructor  Subject matter expert  Multiple manager awards  Worked as Lead Technician back up

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