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<pre>Array ( [var] => cut_url ) </pre> Resume for Donata R. for Administrative / Clerical / Support / Education & Science in Raleigh, North Carolina. Search More Resumes for Administrative / Clerical / Support on #D268FLTT3

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Resume for Donata R. for Administrative / Clerical / Support / Education & Science in Raleigh, North Carolina

Occupation: Administrative / Clerical / Support Industry: Education & Science
Country: United States City: Raleigh
State: North Carolina ZIP: 27615

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donata  R.

Idolbrook Lane      Raleigh, NC             


Health Services Administrator, Health Information Technologist, Medical Billing and Coding Specialist, Customer Service Professional


  • Over years experience maximizing resources to achieve teambuilding, staff supervision, hiring processes, creating a consensus in decisions, organizing data, assessing potential problems and solutions.
  • Adept in health administration, management, human resources, problem solving and providing personnel solutions. Excellent qualifications in interpersonal communications and creating professional presentations. 
  • Proven success in fastpaced and challenging environments. Quick study in new technology. Help desk analyst skills, computer maintenance, printer registers, password resets and assisting Tier Technologists with server and store mainframe problems.
  • Experienced in implementing new services and creating innovative ideas. Skilled in budgeting, encumbrances, requisitions, invoicing, payroll, contracts, travel, student accounts, payment plans, financial aid and resident tuition surcharges.
  • Computer skills include: MS Office Suite, Oracle / Banner, Microsoft MAC , Adobe CS Suite, IBM Applications – Active Directory Rosecope, Net View, EESM, Manage Now, AS, Mainframe
  • Core Competencies

  • Leadership/Management
  • Medical Billing / Coding
  • Collections / Reimbursements
  • Customer  Relations
  • Invoicing / Requisitions
  • Human Resources
  • Information Technology
  • Help Desk Analysis
  • HIPPA Compliance
  • Education And Training

    master of business administration                                                          Morrisville, NC


    Certification in Health Service Management

    bachelor of science in technical management                             Morrisville, NC


    Emphasis in Health Service Management

    associate in business administration                              Hoffman Estates, IL


    Related Coursework:  Collections & Reimbursement, Medical Transcripts, Cpt & ICD, Clinical Denials, Bad Debt, Medical Terminology, Medicare & Medicaid, Patient Accounts, Medical Records, Fundamentals of Marketing & Business Law, International Business, Business Presentations, Management and Leadership.  Ethics and Communications. Health Rights and Responsibilities, Health Services Management, Policy, Information Systems and Finance; Managed Care and Health Insurance, Planning and Marketing for Health Services Organizations.


    office administrator i August Present

    north carolina central university Durham, NC

  • Recognized for outstanding administrative support and exemplary service.
  • Managed the Art Department office, reduced workloads for department chair, met the needs of students, vendors, faculty, upper administration.
  • Completed purchasing, budget, invoices, requisitions, travel, erecommends, personal service contracts, questionnaires, contacting future students, ordering and distributing supplies, encumbrance reports.
  • Managed special projects, creating memos, interoffice documents, annual reports while using.
  • Supervised work aid and work study students, delegating tasks and work assignments, and maintaining employee hours and time sheets.
  • Streamlined purchasing, student accounting, assisting with college of liberal arts, NCCU art museum, A/P, federal rust and accounting, legal affairs, information technology, distance education, registrars’ office and the office of the provost and academic and finance as well as outside vendors.

    telephone interviewer April Present

    hr directions, llc hrd Raleigh, NC

  • Create positive customer experience with excellent customer service, attention to detail, extensive knowledge and understanding of research surveys.

    administrative support specialist April – August

    north carolina central university Durham, NC

  • Analyzed student accounts and provided customer service to students with queries and billing questions.
  • Utilized my Human Resources skills by entering and verifying Direct Deposits, checking and banking information.
  • Posted and removed charges, posted resident tuition surcharges, printed bills and tax documents T, prepared university payment plans for self pay accounts and the implementation of student data into the banner system.
  • Performed and diagnosed testing data for future academic tuition and fees in BProd Oracle Banner.

    help desk analyst April – February

    ibm / cci RTP,NC

  • Maximized assistance to Tier Technicians, utilizing IBM applications to accomplish passwords resets, printer maintenance, registers, computers and servers for the Federated Accounts.
  • Ensured quality assistance to consumers in a high call volume setting, utilizing superb customer service, performing daily Information Technician and Help Desk analyst tasks to analyze and resolve upcoming problems.

    correctional officer May – March

    north carolina correctional institute for women Raleigh, NC

  • Supervised, maintained and controlled the safety and viability of inmates during my tenure.
  • Decreased the threat of violence via structure and control while correcting and managing  problems.
  • Empowered inmates with counseling to move forward and be productive in society upon their return.
  • Organized and delegated work assignments, distribution of medication, commissary and recreational activities on a daily basis.

    collector September – January

    holly hill hospital  Raleigh, NC

  • Contracted collector utilizing my analytical skills and medical business knowledge in the business office.
  • Conducted reimbursement, utilizing Medisys Healthcare software to allow manage consumer billing and coding, collections, self pay accounts, Medicare and Medicaid.
  • Assisted the Business Office Manager and Head Collector with managing Bad Debt, Clinical Denial, Insurance claims, and Criterion V.

    receptionist February – May

    nyc department of parks and recreation  Flushing, NY

  • Supervised and maintained the daily functions of the Storehouse for the Department of Parks and Recreation, ensuring positive customer experiences.
  • Input data containing specific supply codes generated by NYCDepartment of Parks and Recreation, assisting and distributing supplies to seventeen district field supervisors and staff in response to submissions and requests.
  • Placed tags on small equipment, maintaining and sending small equipment to be serviced by an outside vendor.
  • Enhanced processes and open communications between vendors and supervisors to streamline distribution.
  • Managed Human Resources for storehouse employees with the submission and finalization of time cards.

    affiliations / volunteer, Political Action – Fierce Healthcare – LindedIn – Whitehouse – AHIMA – NCAHCA – ACHE BrightFuse

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