[var] => content
[type] => preview
[var] => cut_url
Lane • Raleigh, NC •
SERVICES MANAGEMENT PROFESSIONAL
Administrator, Health Information Technologist, Medical Billing and
Coding Specialist, Customer Service Professional
experience maximizing resources to achieve teambuilding, staff supervision,
hiring processes, creating a consensus in decisions, organizing data,
assessing potential problems and solutions.
Adept in health
administration, management, human resources, problem solving and
providing personnel solutions. Excellent qualifications in interpersonal
communications and creating professional presentations.
success in fastpaced and challenging environments. Quick study
in new technology. Help desk analyst skills, computer maintenance, printer
registers, password resets and assisting Tier Technologists with server
and store mainframe problems.
implementing new services and creating innovative ideas. Skilled
in budgeting, encumbrances, requisitions, invoicing, payroll, contracts,
travel, student accounts, payment plans, financial aid and resident
include: MS Office Suite, Oracle / Banner, Microsoft MAC , Adobe
CS Suite, IBM Applications – Active Directory Rosecope, Net View,
EESM, Manage Now, AS, Mainframe
Collections / Reimbursements
Invoicing / Requisitions
Help Desk Analysis
master of business administration
KELLER GRADUATE SCHOOL
OF MANAGEMENT Expected Graduation
Certification in Health
bachelor of science in technical
Emphasis in Health Service
Hoffman Estates, IL
Collections & Reimbursement, Medical Transcripts, Cpt & ICD,
Clinical Denials, Bad Debt, Medical Terminology, Medicare & Medicaid,
Patient Accounts, Medical Records, Fundamentals of Marketing & Business
Law, International Business, Business Presentations, Management and
Leadership. Ethics and Communications. Health Rights and Responsibilities,
Health Services Management, Policy, Information Systems and Finance;
Managed Care and Health Insurance, Planning and Marketing for Health
i August Present
north carolina central university Durham,
Recognized for outstanding
administrative support and exemplary service.
Managed the Art
Department office, reduced workloads for department chair, met the needs
of students, vendors, faculty, upper administration.
budget, invoices, requisitions, travel, erecommends, personal service
contracts, questionnaires, contacting future students, ordering and
distributing supplies, encumbrance reports.
projects, creating memos, interoffice documents, annual reports while
aid and work study students, delegating tasks and work assignments,
and maintaining employee hours and time sheets.
student accounting, assisting with college of liberal arts, NCCU art
museum, A/P, federal rust and accounting, legal affairs, information
technology, distance education, registrars’ office and the office
of the provost and academic and finance as well as outside vendors.
telephone interviewer April Present
hr directions, llc hrd Raleigh,
customer experience with excellent customer service, attention to detail,
extensive knowledge and understanding of research surveys.
north carolina central university Durham,
accounts and provided customer service to students with queries and
Utilized my Human
Resources skills by entering and verifying Direct Deposits, checking
and banking information.
Posted and removed
charges, posted resident tuition surcharges, printed bills and tax
documents T, prepared university payment plans for self pay accounts
and the implementation of student data into the banner system.
Performed and diagnosed
testing data for future academic tuition and fees in BProd Oracle
help desk analyst April – February
ibm / cci RTP,NC
to Tier Technicians, utilizing IBM applications to accomplish passwords
resets, printer maintenance, registers, computers and servers for the
assistance to consumers in a high call volume setting, utilizing superb
customer service, performing daily Information Technician and Help Desk
analyst tasks to analyze and resolve upcoming problems.
correctional officer May – March
north carolina correctional
institute for women Raleigh, NC
and controlled the safety and viability of inmates during my tenure.
Decreased the threat
of violence via structure and control while correcting and managing
with counseling to move forward and be productive in society upon their
Organized and delegated
work assignments, distribution of medication, commissary and recreational
activities on a daily basis.
collector September – January
holly hill hospital
utilizing my analytical skills and medical business knowledge in the
utilizing Medisys Healthcare software to allow manage consumer billing
and coding, collections, self pay accounts, Medicare and Medicaid.
Assisted the Business
Office Manager and Head Collector with managing Bad Debt, Clinical Denial,
Insurance claims, and Criterion V.
receptionist February – May
nyc department of parks and
recreation Flushing, NY
Supervised and maintained
the daily functions of the Storehouse for the Department of Parks and
Recreation, ensuring positive customer experiences.
Input data containing
specific supply codes generated by NYCDepartment of Parks and Recreation,
assisting and distributing supplies to seventeen district field supervisors
and staff in response to submissions and requests.
Placed tags on small
equipment, maintaining and sending small equipment to be serviced by
an outside vendor.
and open communications between vendors and supervisors to streamline
Managed Human Resources
for storehouse employees with the submission and finalization of time
MoveOn.org, Political Action
– Fierce Healthcare – LindedIn – Whitehouse – AHIMA – NCAHCA
– ACHE BrightFuse