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<pre>Array ( [var] => cut_url ) </pre> Resume for James L. for Consultant / Education & Science in St. Louis, Missouri. Search More Resumes for Consultant on Resumark.com #VY8CNCXYG
 

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Resume for James L. for Consultant / Education & Science in St. Louis, Missouri




Occupation: Consultant Industry: Education & Science
Country: United States City: St. Louis
State: Missouri ZIP: 63110



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JAMES “JAY” L.

Detonty Street, St. Louis, Missouri 

   

SUMMARY  OF  QUALIFICATIONS

Experienced professional with a demonstrated record of providing effective human resources training and consultation services to increase employee performance, exceeding sales objectives within industries and delivering quality customer service.

  • Applies innovative teaching methods and curriculum development principles to train staff in diverse subjects such as customer service and conflict resolution.
  • Uses expertise in software training programs to assist program audiences in overcoming minimal computer skills and readily accessing training information.
  • Demonstrates strong communication and interpersonal skills to effectively interact with customers, promote and sell products and services and ensure customer satisfaction.
  • Proficient in use of Microsoft Office Suite and PC and Macintosh Operating Systems.
  •  

    PROFESSIONAL  EXPERIENCE

    JAMES LEWIS/JEWELL WILLIAMS LEWIS and ASSOCIATES, St. Louis, Missouri 

    Sr. Principal Consultant
  • Provided successful comprehensive training and skill improvement by conducting quality keynotes, seminars and trainings for educational, public and private companies.
  • Developed and delivered programs on various topics, including customer service, employee supervision, stress management, dealing with conflict and confrontation, organizational management and training the trainer.
  • Partnered with company personnel to ensure highest level of success in effectively developing employees through motivational speaking.
  • Handled all necessary logistics for seminars, including making travel arrangements, coordinating hotels and car rentals, setting up microphones and amplifiers and providing training materials and learning resources.
  •  

    Allied Medical College/High Tech Institute, St. Louis, Missouri                             

       District Educational Sales Field Admissions Manager

  • Travel within territory establishing relationships with administrators in order to schedule and deliver high school presentations daily.
  • Generate plus leads from territory, sort and schedule interviews from these leads and enroll students in medical, technical and criminal justice programs.
  • Conduct inhome interviews establishing relationships with parents and students to determine eligibility for enrollment. Worked to have high school drop outs reenter college setting to complete requirements to complete their college degrees
  • Monitor student progress biweekly which leads to repeat business and a high number of referrals from enrolled students. Increased enrollment production by % in five months
  • Developed team of Representatives for MO, IL, IA and KS
  • Outstanding Field Admissions Representative Highest enrollments Rookie of the year accreditation
  •  

    NCS PEARSON, Fairfax, Virginia                   

           Human Resources Staffing Specialist

  • Responsible for assessing, hiring and orientation of Federal Security personnel as a contractor to the Transportation Security AdministrationTSA
  • Selected for the National Orientation Team, responsible for orientating new TSA employees.
  • As a Team member, conducted orientations and processed approximately new employees per week.
  • Recruited screened and ranked candidates for airport passenger and baggage security screener positions nationwide including the St. Thomas United States Virgin Islands
  • Negotiated salaries and made formal offers for employment
  • Documented interviews for Equal Opportunity EmploymentEEO and office of Personnel Management purposes
  • Provided accurate and timely procedures to all levels of management
  •  
     

    JAMES “JAY”   LEWIS,  JR. Page  

    AMERICAN  MANAGEMENT  SYSTEMS,  Fairfax, Virginia 

    Human Resources Training Consultant
  • Coordinated and developed ADVANTAGE software systems for , State of Missouri employees, including developing policies and procedures, contributing to modules and partnering with managers of various state agencies and departments to achieve training goals.
  •  

    TransWorldAirlines, St.Louis,  Missouri                                                                                                               

    Sales/Customer Service Director
  • Managed employees, including scheduling, resolving issues and training to increase levels of customer service and to enhance ability to diffuse tense situations.
  • Develop and effective communication and information system with the airline team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
  • Exhibits a positive and involved team attitude to all airport departments and maintains open communication with all coworkers for the best overall performance of the airline.
  • Develop and effective communication and information system with the airport team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
  • Served as ambassador for company and accommodated international passengers from arrival to departure.
  • Processed guest from checkin through departure.  Presented Staff Trainings on airline credo and developed various programs geared toward achieving the highest level of customer service. Worked closely with airline management to promote a unified team environment. Developed a training program to ensure knowledge for immigrant staff members to gain the airline nomenclature rapidly.
  •  

    UNION  PACIFIC  RAILROAD  COMPANY,  St. Louis, Missouri 

    Customer Service Manager
  • Coordinated and resolved issues between internal personnel, shippers and endusers, maintaining highest fleet sales and ensuring customer satisfaction for three multimillion dollar clients in western region.
  • Developed and implemented programs, policies and procedures for recruitment and job placement, decreasing profit loss margin by % by reducing employee turnover.
  • Managed all Human Resourcesrelated tasks for employees, provided training on changes in policies and procedures and served as liaison between consultants, management and union members.
  • Consulted with management at Omaha NE and Washington, D.C. headquarters, fielding grievances and ensuring high levels of employee satisfaction, and partnered with Black Employee Network to ensure representation of minorities during development of policies and procedures.
  • Utilized Windows NT, WordPerfect and Rail net computer hardware / software systems to support accurate and timely movements of all rail equipment and ensured proper input of all hazardous material information within U.S. DOT.
  • MOTIVATIONAL  SPEAKING  CLIENT  LIST  
  • Fred Pryor Seminars
  • Jobs for Illinois Graduates
  • Salem State College
  • Omalley and Langan PC
  • Hospice Degraph
  • Ritz Carlton Hotels
  • Dechert LLP
  • Merck and Company
  • JEV Veterans Medical Center
  • Connection to Success
  • Astra Zeneca Health Care
  • US Department of Energy and Labor
  • Arch Diocese of Philadelphia, PA and Syracuse, NY
  • Career Opportunity Development, Inc.
  • New Horizons Computer Learning Centers
  •         Munley Munley Cartwright
  • ARC of Atlantic County
  •        N. Jersey Nursing Home Adm.
            HilliardLyons
  • Transportation Security Adm.
  •        Direct Buy
    EDUCATION  

    B.S., Business Marketing, University of Illinois at Urbana, Urbana, Illinois 


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