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<pre>Array ( [var] => cut_url ) </pre> Resume for Janelle P. for Customer Support / Client Care / Education & Science in Calera, Alabama. Search More Resumes for Customer Support / Client Care on Resumark.com #ZBEO1W92S
 

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Resume for Janelle P. for Customer Support / Client Care / Education & Science in Calera, Alabama




Occupation: Customer Support / Client Care Industry: Education & Science
Country: United States City: Calera
State: Alabama ZIP: 35040



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Janelle Simon P.

Camden Cove Circle, Calera, AL  
 

Seeking a position in the capacity of:

Human Resources 
 

  • Utilize extensive Customer Service and Banking background to aid in the training of staff.
  • Obtain a position that will enhance current studies and allow for development of Human Resources career.
  •  
     
     

    Education 

    University of Alabama, Tuscaloosa, Alabama

    Bachelor of Science degree in Psychology / Minor in Criminal Justice, May  

    University of Phoenix, Phoenix, Arizona

    Masters in Business Administration/Human Resources Management, January

     

    Experience 

    Education  

    /Present 

    Education Corporation of America ECA  Birmingham, AL

    Admissions Associate 

    As an Admissions Associate for ECA I am responsible for determining student applicants' admissibility to the College; evaluating and advising potential students on admission requirements and options, and related issues.  

  • Advises students and families regarding educational opportunities and options, admission and other requirements, policies and procedures as appropriate
  • Conducts effective phone presentations and interviews with each candidate
  • Increases percentage of enrollments and starts from leads through training, experience and diligence of prospective student followup with the prospect through correspondence and routine phone conversations to provide assistance in completion of the enrollment process
  •  
     

    SouthernLINC Wireless  Birmingham, AL

    Account  Specialist I

     
    /Present 
     
     
     
     
     
     
     
     
     
     
     
     
     

    //

     

    As an Account Specialist for SouthernLINC, I was responsible for documenting and processing bankruptcy claims. I was also responsible for processing credit orders in a timely manner. I was responsible for identifying and responding to assigned tickets within business hours. 

  • Complete credit balance refund requests for closed accounts, verifying billing disputes or completing payment history requests
  • Resolve autodraft issues by contacting customers for payment and updating autodraft information
  • Manually process credit orders and answer credit calls from our direct and indirect Sales offices
  • Handle and respond to outside collection agency requests received regarding payments and debtor disputes
  • Review bankruptcy petitions and motions received and update accounts; file debtors claims against bankruptcy petitions received
  • Serve as backup to department reps to perform monthly write off and outside collection agency payment reconciliation reports
  •  
     
     
    BBVA Compass Bank   Birmingham, AL

    Senior PC Banking Specialist

    //
     

    As a Senior PC Banking Specialist I was responsible for assisting new and existing customers who access their deposit account information via BBVA Compass Bank’s website I was also responsible for responding to inquiries regarding the online banking services via Email. 

  • Support and troubleshoot problems within Personal Financial Management software Quicken, Quickbooks, Microsoft Money
  • Support and troubleshoot operating systems Windows, ,,ME,XP and browsers Internet Explorer, Mozilla Firefox, Netscape
  • Exemplify excellent written and verbal communication skills when working to resolve customer issues
  • Experience working in a stressful, high volume, call center environment
  • Assist with oncall training of new hires
  •  
     
     
    BBVA Compass Bank , Birmingham, AL

    Senior Customer Service Representative

     
     
    //
     

    As a Senior Customer Service Representative I was responsible for assisting customers with retrieving and updating account information while maintaining knowledge of existing banking products and procedures. 

  • Maintain high level of professionalism when assisting both internal and external customers in resolving issues and complaints
  • Maintain high level of quality and efficiency while working in a call center environment
  • Exemplify excellent analytical and active listening skills when identifying and escalating  problematic issues occurring with accounts
  • Responsible for stop payments, and high dollar transfers
  • Assist with oncall training of new hires
  •  
     
     
    Regions Financial Corporation,  Birmingham, AL

    General Clerk

     
    //
     

    This position was a temporary position in which I worked seasonally while in school. I assisted various departments within Region Bank’s operation center with general office duties and data entry.  

  • Assist research department with internal escalation cases submitted from Branch Solutions and Customer Service in which account information needed to be retrieved
  • Assist CIMS department with data entry needed for daily balance reporting

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