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Mayra Danira P. Duran
Antonio Albarran Col. Azteca
Toluca Mexico C.P.
Brookhaven College Dallas, Texas
The PreSchool Teaching Course at The Anglo
Qwest Communications Dallas, Texas
Position primary responsibility was to handle enduser phone requests and resolves issue over the phone whenever possible, escalation point for Oracle Support issues from within Help Desk and other sites, routes IT issues to second level support when necessary and tracks to resolution, documents all calls in Remedy call tracking database.
Other duties included using remote access tools to repair and help users with various system issues, help to build and maintain the Help Desk knowledge base, as well as been responsible for all firstlevel support for employees and Partners on all IT issues.
Seeking a challenging and rewarding career position where my educational background and past work experience can be utilized immediately to produce profitable results and promote personal growth and professional advancement in the future.