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<pre>Array ( [var] => cut_url ) </pre> Resume for Thandi M. for Manager / Supervisor / Team Leader / Education & Science in Pretoria North, South Africa. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #AI9JH5AF8
 

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Resume for Thandi M. for Manager / Supervisor / Team Leader / Education & Science in Pretoria North, South Africa




Occupation: Manager / Supervisor / Team Leader Industry: Education & Science
Country: South Africa City: Pretoria North
State: Gauteng ZIP: 0152



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THANDI M. 
 

CURRICULUM VITAE 

 

PERSONAL INFORMATION 

Full Name:   Thandi M.

ID Number:    

Contact Details:  No Robin Castle

                        Corner George & Earls

                        Windsor East

                        

Mobile Number:   Cell:  

Summary:

I am very passionate with Training and development. I have worked for Boston City Campus as a student counsellor and PR. I then joined ExecuTrain as a customer Service Representation then worked as the Training Manager.  

EDUCATION  

Education:   Secondary

Year: 

High School:  Hlaganani High School

Achieved:  Senior Certificate

Subjects:  English, Afrikaans, N. Sotho, History, Biblical Studies  

Education:   Tertiary

University:  University of South Africa

Degree  Batchelor of Arts Psychology –

Subjects:  Psychology III

                  Industrial Psychology II Non degree purposes

                  History III

                  English II

                  Sociology I

                  Criminology I 

Professional Development

Currently – Certificate in Designing Assessment Tools Assessment College

Certificate – Estate Agent Affairs Board Estate Agent Affairs Board

Certificate   Assessor Assessment College  

Certificate in Conducting Assessments Assessment College

Certificate – Moderator Assessment College

Certificate in Human Resources – Damelin

Certificate in Train the Trainer Damelin

Certificate in Counselling – Intro to Psychotherapy Boston City Campus

Certificate in Counselling Life Line Life Line

Certificate in Career Guidance PACE  

Personal Details

Dependents  None

Nationality  South African

Language Proficiency English, N. Sotho, Ndebele, Zulu, Tswana 
 

EMPLOYMENT HISTORY/PROFESSIONAL EXPERIENCE 

Employer Mendi Training

Position  Training Manager

Dates    May – Present

Responsibilities 

Training classes and all other responsibilities found in the job descriptions for Instructors plus the following:

To manage all the activities within the department.

Plan, organize and direct a wide range of training activities.

Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales especially managing personal time and productivity.

Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction.

Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.

Monitor and report on market and competitor activities and provide relevant reports and information.

Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.

Visiting potential customers to prospect for new business;

Acting as a contact between a company and its existing and potential markets;

Gathering market and customer information and advice on forthcoming product developments and discussing special promotions.

Develop a strong corporate culture promoting cooperation, efficiency, service quality, and high ethical standards in the delivery of training services to the target market.

Representing the organisation at trade exhibitions, events and demonstrations;

To take responsibility for recruitment and selection of all nonmanagement personnel.

To supervise training resources in the Division.

To take responsibility for special projects and other duties as allocated from time to time by the Chief Executive Officer

Accomplishments 

I would like to grow Mendi Training so that it becomes a well known brand in the country. This is an exciting challenge for me. I am sure that one day it will be listed as one of my accomplishments.  
 
 
 
 
 
 
 
 
 

Employer Satori Group  

Position Office Manager/ Training Officer

Dates    August – May

Responsibilities: 

           Managing office

           Invoicing

            Following up with client regarding payment

Scheduling training for clients

Organising training for staff

Writing screen shots for the new developments

Initiating and developing new systems and procedures for training staff

Writing Manuals for the company for new developments

Marketing for the Company

Making sure that all hardware is inventoried, and in good working order

Exhibiting an enthusiastic and positive attitude in daytoday activities 

Accomplishments: Learning new application and being able to write screen shots. Being requested to set up a proper training department for the company.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Employer Avuxeni Computer Academy 

Position Branch / Training Manager

Dates    July July

Responsibilities: 

           Managing Avuxeni Computer Academy in Mamelodi

            Marketing the company

            Balancing the books and paying staff

Helping instructors learn new packages

Observing and evaluating instructors

Working with Instructors to develop good presentation skills

Testing instructors on new packages that they will be teaching

Recruiting, interviewing, and hiring new Instructors

Assisting in hardware and software maintenance

Setting up computers for Training.

Initiating and developing new systems and procedures for training staff

Marketing for the Company

Making sure that all software is inventoried and orderly

Making sure that all hardware is inventoried, and in good working order

Holding regular Instructors meetings to discuss new procedures, new technologies, and new product offerings

Making sure that all Instructors are scheduled properly and that all scheduled classes are taught properly

Coordinating the installation of all new hardware and software

Exhibiting an enthusiastic and positive attitude in daytoday activities

Train following courses: Word Level , PowerPoint Level , Outlook level , Excel level , Internet, Access Level , Publisher Level Introduction to computers & typing skills. 

Accomplishments: I was able to set up a new branch of Avuxeni Computer Academy in Mamelodi and made sure that it runs successfully.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Employer ExecuTrain

Position  Training Manager

Dates    August – October

Responsibilities 

Training classes and all other responsibilities found in the job descriptions for Instructors plus the following:

Helping instructors learn new packages

Observing and evaluating instructors

Working with Instructors to develop good presentation skills

Testing instructors on new packages that they will be teaching

Recruiting, interviewing, and hiring new Instructors

Assisting in hardware and software maintenance

Setting up computers for Training.

Initiating and developing new systems and procedures for training staff

Assisting account representatives with technical information on sales calls

Administrating and reporting instructor utilization, evaluations scores, and support call response time, Instructors reviews, vacation and sick days, and company related Instructor travel programs

Making sure that all software is inventoried and orderly

Making sure that all hardware is inventoried, and in good working order

Holding regular Instructors meetings to discuss new procedures, new technologies, and new product offerings

Making sure that all Instructors are scheduled properly and that all scheduled classes are taught properly

Coordinating the ordering of all class manuals, disks and course alignments

Application for accreditation for the company, which was successful

Coordinating the installation of all new hardware and software

Acting as a liaison between the training department, the rest of the company, and ExecuTrain Corporation operations department

Conforming to all ExecuTrain Corporation rules and regulations as required by the Franchise Agreement and Operation Manual

Working with all of the other people in the training area as a team player, and being committed to the overall success of the training department and the company as a whole

Exhibiting an enthusiastic and positive attitude in daytoday activities

Train following courses: Word Level , PowerPoint Level , Outlook level , Excel level , Internet, Introduction to computers & typing skills.

Accomplishments 

As a manageress I learnt managerial skills, time management and working under pressure. My biggest achieved is when the accreditation for the company was approved.   
 
 
 
 
 
 

Position  Customer Service Representative

Dates    –  

Employer ExecuTrain     

Responsibilities Liaison with clients on daily basis

      Scheduling Training for Clients

      Updating the training schedule

     


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